A housing company's board and property manager ask three things before putting a maintenance company out to tender: whether maintenance can be reached at night, whether a resident can handle their matters online and whether the quality has been verified by an external audit. These decide 50 points out of a hundred.
huoltia.fi · Huoltia Oy (business ID (Y-tunnus) 3188815-3) is a property maintenance company operating in the Helsinki metropolitan area and the Oulu economic region. Offers housing companies general maintenance, LVIS building services maintenance, grounds care, an electronic maintenance log and round-the-clock on-call service.
75.0SCORE
On-call service at night and at weekends100
Resident's online services100
External quality verification0
Basic metrics · 70.1
Digital quality72
Transparency70
Reachability75
AI quality score62
+ Comprehensive and itemised service content: general maintenance and supervision, maintenance log work, HVAC and building systems, outdoor area care and snow work, renovation and construction work, energy efficiency and condition assessments, and a 24/7 on-call and door-opening service.
Basic metrics: 70.1, rank 2 · ▲ 1 place
– Independent verification of quality: ISO certificates are not mentioned on the front page or the contact details page.
sol.fi · SOL Palvelut Oy (business ID (Y-tunnus) 2160299-1, property brand Total Kiinteistöpalvelut) is part of the domestic family-owned SOL service group. Offers property maintenance, maintenance of outdoor areas and building services, and round-the-clock on-call service and remote monitoring in several localities.
61.9SCORE
On-call service at night and at weekends100
Resident's online services33
External quality verification0
Basic metrics · 65.2
Digital quality84
Transparency45
Reachability75
AI quality score58
+ Round-the-clock customer service and 24/7 on-call and remote monitoring services are clearly stated; a property can be connected to SOL's 24/7 remote monitoring.
Basic metrics: 65.2, rank 4 · ▲ 2 places
– External quality verification: ISO certificates are not mentioned on the front page or the property maintenance service page.
alltime.fi · Alltime Suomi Oy (business ID (Y-tunnus) 2973031-4) is a property maintenance company operating in the capital region, Lahti and Oulu. Offers housing companies property maintenance, HVAC and electrical (LVIS) work, outdoor area care and stairwell cleaning, as well as round-the-clock on-call service. ISO 9001, 14001 and 45001 certified.
59.6SCORE
On-call service at night and at weekends0
Resident's online services100
External quality verification100
Basic metrics · 67.2
Digital quality69
Transparency65
Reachability60
AI quality score60
+ 24/7 customer service and on-call support at 010 583 7070; ISO 9001, ISO 14001 and ISO 45001 certified (DNV, audits in 2023, certificates issued in 2024).
Basic metrics: 67.2, rank 3 · no change
– On-call service at night and at weekends: 24/7 on-call or customer service is not mentioned on the front page, in the contact details or on the quality page. The contact details only mention on-call numbers for area contracts.
kotikatu.fi · Kotikatu Oy (business ID (Y-tunnus) 0743414-3) is a property maintenance company operating in the Helsinki metropolitan area that has brought together dozens of regional maintenance companies. It serves housing companies and property owners with regional maintenance teams and on-call service by unit.
58.6SCORE
On-call service at night and at weekends50
Resident's online services67
External quality verification0
Basic metrics · 71.8
Digital quality79
Transparency70
Reachability75
AI quality score61
+ Emergency on-call service is clearly described: unit-specific on-call numbers and an on-call service that works around the clock, quickly and efficiently.
Basic metrics: 71.8, rank 1 · ▼ 3 places
– Independent verification of quality: ISO certificates are not mentioned on the front page or the company details page.
rtkpalvelu.fi · RTK-Palvelu Oy (business ID (Y-tunnus) 2659323-8) is a domestic property services company that has operated for over 45 years and employs over 3000 professionals. It provides property maintenance, cleaning and technical services for housing companies, businesses and public bodies across Finland.
45.6SCORE
On-call service at night and at weekends0
Resident's online services67
External quality verification40
Basic metrics · 61.8
Digital quality70
Transparency62
Reachability38
AI quality score57
+ The service content is itemised: preventive maintenance to prevent faults, fault repairs according to the service agreement, and outdoor area care (general tidiness, rubbish rounds, gritting, snow work); a property maintenance plan is drawn up together with the customer.
Basic metrics: 61.8, rank 5 · no change
– On-call service at night and at weekends: 24/7 on-call service is not mentioned on the front page or the company info page.
luotea.com · Luotea Oyj (business ID (Y-tunnus) 1680140-0) is a property services company listed on the Helsinki stock exchange, created in 2026 when Lassila & Tikanoja's property services business was spun off into its own company. Provides property maintenance, technical maintenance and cleaning for housing companies and property owners nationwide. The domain lt.fi redirects to luotea.com.
26.1SCORE
On-call service at night and at weekends0
Resident's online services0
External quality verification0
Basic metrics · 52.2
Digital quality68
Transparency40
Reachability45
AI quality score54
+ The service content is clearly broken down into indoor and outdoor work: lighting, heating, opening and locking doors, water taps, building services and minor repairs, as well as sweeping, rubbish removal, winter maintenance, lawn mowing and tidiness of common areas.
Basic metrics: 52.2, rank 6 · no change
– On-call service at night and at weekends: 24/7 on-call service is not mentioned on the front page or the property maintenance service page.
QUESTIONCan I reach maintenance when a pipe bursts at night?
Whether the company states on its own pages that it offers 24/7 on-call duty or customer service.
24/7 mentioned = 100 points, on-call duty mentioned but numbers only per maintenance unit = 50, not found = 0.
24 p
Resident's online services
QUESTIONCan the resident submit a maintenance request, a move notification and meter readings online?
How many different resident form types the company lists on its pages: maintenance or fault report, move notification, meter reading, name change, feedback. A quote request is not counted.
4 or more form types = 100 points, 1 = 0, in between directly proportional.
16 p
External quality verification
QUESTIONHas the maintenance company's quality and occupational safety been verified by an external audit?
Whether the company names on its pages the ISO standards its operations are certified to.
ISO standards named = 100 points, certification mentioned but standard not named = 40, not found = 0.
10 p
Basic metrics
Digital quality, transparency, reachability and AI quality score
Basic metrics × 0.5
50 p
Notes
The comparison covers what the companies state on their own websites about on-call service, residents' online services and certificates. The price of a maintenance agreement is not scored, because none of the six companies publishes a property maintenance price before a quote request.
Information not found on the checked pages is left empty and gets 0 points for that motive. The reason is shown next to the company.
The figure does not tell how well maintenance works in practice, but what the company promises and offers publicly.
About this comparison
We scored 6 property maintenance companies serving housing companies on 20 metrics: transparency to the housing company, description of the maintenance contract content and on-call service, reachability, technical quality of the site and data quality. The key question: does the company disclose pricing, service content and contract terms openly, or hide them behind a 'request a quote' form?
A property maintenance company is responsible for the day-to-day care of a housing company's property: technical maintenance, outdoor areas, winter maintenance and fault repairs. Maintenance is hard to put out to competitive tender because the price depends on the property's size, age and the scope of the maintenance contract, and hardly anyone publishes a fixed price. We scored six maintenance companies serving housing companies on how openly they state pricing, service content, on-call service and contract terms.
What transparency means in this category
Pricing, price model of a maintenance contract or price per square metre stated without a quote request (20), tasks included in the maintenance contract (general maintenance, outdoor areas, building services) clearly itemised (20), round-the-clock maintenance on-call service or on-call number clearly stated (15), contract terms, responsibility division table or electronic maintenance book displayed (15), operating area or localities clearly stated (10), ISO certifications or other quality certification stated (10), business ID (Y-tunnus) or responsible company clearly displayed (10)
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
Property maintenance is almost always priced case by case. The price depends on the size and age of the property, the scope of the maintenance agreement and the amount of outdoor areas, so few companies publish a fixed price or a price per square metre. We still emphasise pricing transparency, because it is hard for a housing company's board to put maintenance out to tender without even a pricing model.
The comparison concerns the maintenance of housing companies and residential properties. Large service providers focusing on office, industrial and public properties are assessed using different criteria and are not included in this comparison.
A ranking cannot be bought: scoring is based only on publicly verifiable information, not on advertising or cooperation.
Comparison guide
What to consider in the comparison
The comparison concerns the maintenance of housing companies and residential properties. Large service providers focusing on office, industrial and public properties are assessed using different criteria and are not included in this comparison.
Pricing is almost always quote-based, so it is not the only metric. Differentiating factors are the itemisation of what the maintenance contract includes, round-the-clock on-call service, a responsibility allocation table and an electronic maintenance log, and quality certifications.
The property services sector is concentrated: for example Luotea was born from Lassila & Tikanoja's property services business in the 2026 demerger, and many regional maintenance companies have been brought together under one chain.
How Suomen Paras assesses and scores
Every company is measured with the same public formula: half of the points come from buyer's questions and half from basic metrics, which have four pillars: technical quality, transparency, reachability and AI quality score. Ranking cannot be bought, and you can see the origin of each point on the company's profile. Read the full methodology →
Expert tips
Always request a quote with a specified service content: what the monthly price includes and what is billed separately (for example fault repairs, snow removal, green areas).
Check the on-call coverage: whether 24-hour maintenance on-call is in place and what the response time is for urgent damage such as a water leak.
Check the responsibility division table and the electronic maintenance log: they tell what is the housing company's responsibility and what is the maintenance company's, and make maintenance tracking transparent.
Ask about quality certifications (ISO 9001, 14001, 45001) and whether the employees are the company's own or subcontracted.
Frequently asked questions
What does property maintenance usually include?
A typical maintenance contract covers general maintenance and monitoring of the property, maintenance of building services (plumbing, heating, ventilation and electrical), upkeep of outdoor areas, winter maintenance and snow clearing, and fault repairs as agreed in the contract. The scope varies by company, so it is worth checking the content in the quote.
Why aren't prices shown online?
The price of property maintenance depends on the size and age of the property, the amount of outdoor areas and the scope of the contract, so companies price it case by case as a quote. This is a common practice in the industry, but transparency improves if a company discloses at least its pricing model.
Does the maintenance company offer an on-call service?
Some of the companies in the comparison have a round-the-clock maintenance on-call service and a separate emergency number for urgent damage, while for others help comes only through a maintenance request. The coverage of the on-call service should be checked before signing the contract.
What is a responsibility allocation table?
A responsibility allocation table tells which repair and maintenance tasks belong to the housing company, which to the shareholder and which to the maintenance company. Publishing it makes the content of the maintenance agreement transparent.
Are you listed and would like to rank higher?
The free pre-analysis shows every item where your company loses points and which rank fixing it is enough for. The paid analysis shows what the items are and how to fix them.
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