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A company buying customer service software asks what one user costs per month, whether the price is visible before a salesperson makes contact, whether the service can be tried for free, and whether it is available with monthly billing. These decide 50 p out of a hundred.
Score shows how the company does on our comparison criteria, on a 0–100 scale. Rankings cannot be bought.
Basic metrics · 84.1
+ The per-agent price is public and low (Express 7 €, Standard 14 €, Professional 23 €, Enterprise 40 €/agent/month with annual billing)
Basic metrics: 84.1, rank 1 · no change
Basic metrics · 77.0
+ Offers free basic customer service tools that let a small team get started at no cost
Basic metrics: 77.0, rank 2 · no change
Basic metrics · 74.5
+ Agent-specific prices are shown publicly (Suite Team $55, Suite Professional $115/agent/month)
Basic metrics: 74.5, rank 4 · ▲ 1 place
Basic metrics · 72.5
+ Per-seat prices are publicly displayed (Essential 29 $, Advanced 85 $, Expert 132 $/seat/month)
Basic metrics: 72.5, rank 5 · ▲ 1 place
Basic metrics · 75.2
+ Agent-specific prices are public (Growth 19 $, Pro 49 $, Enterprise 89 $/agent/month with annual billing)
Basic metrics: 75.2, rank 3 · ▼ 2 places
– Monthly billing: The pricing and FAQ page has only an Annually / Monthly selector, but monthly billing prices or terms do not appear in the page text.
Basic metrics · 55.0
+ The only Finnish service in the comparison: a domestic company, Finnish-language service and EU data processing
Basic metrics: 55.0, rank 6 · no change
– Free tier or trial: The Price page mentions neither a free tier nor a trial, only a demo meeting.
Weights are fixed. All companies are measured on the same scale. Read the full methodology.
| Buying motive | What is measured | Scale | Weight |
|---|---|---|---|
| Starting price QUESTIONWhat does the cheapest paid package cost per user per month? | Price per month of the cheapest paid plan with annual billing stated on the company's page (euros or dollars, excluding VAT). | 5 or fewer = 100 points, 50 or more = 0, directly proportional in between. Currencies are not converted. | 22 p |
| Price is shown before purchase QUESTIONCan I see the price without the seller contacting me? | Whether the pricing page shows a public price as a figure, only a starting price, or just a request for quote. | Public price by package = 100, only starting price and quote = 50, only a quote or demo = 0. | 10 p |
| Free tier or trial QUESTIONCan I try the service free of charge? | Whether the company's website has a permanent free tier or only a time-limited free trial. | Permanent free tier = 100, free trial only = 50, neither = 0. | 10 p |
| Monthly invoicing QUESTIONCan I get started without a one-year commitment? | Whether the company states on its own page that the service can be ordered with monthly invoicing. | Monthly billing available = 100, not stated = 0. | 8 p |
| Basic metrics | Digital quality, transparency, reachability and AI quality score | Basic metrics × 0.5 | 50 p |
We scored 6 customer service or helpdesk software products used in Finland on 20 metrics. The key question: is the actual per-agent monthly price revealed without getting in touch, which support channels does the service cover, is there a free tier and where is your customer data located before the team locks into the tool?
Per-agent monthly price publicly displayed without contacting (25), free version or trial and its limits stated (15), supported support channels (chat, e-mail, phone, social media) listed (15), EU or GDPR data location and data protection stated (15), knowledge base or automation and bot stated (10), contract term and cancellation stated (10), owning company stated on the site (10)
Transparency is 30% of the basic metrics, i.e. 15% of the total points · these metrics make up its 100 points · the full formula and the other pillars
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
The price is per agent and grows with the team. All the paid services in the comparison charge per user, i.e. per support agent, per month, so the stated starting price tells you only the cost of one agent. For a support team of ten, the monthly bill is tenfold, and essential features (automation, multichannel support, reporting, AI agent) often unlock only on more expensive tiers. Calculate the price by your own team size and the channels you need, not just by the cheapest tier.
The free tier and the additional charges for AI are worth reading carefully. Some have a genuinely free tier (Freshdesk, Zoho Desk, HubSpot's basic tools), some only a time-limited trial (Zendesk, Intercom). The AI agent is more and more often a separate extra charge: for example, Intercom's Fin charges per resolved case, which can raise the bill considerably as automation use grows. Check the actual limits of the free tier and the AI pricing before adoption.
The services are international and data protection varies. International platforms often offer an English-language interface and support; the Finnish giosg provides a Finnish-language service. Some host data in the United States, others offer an EU data centre or EU data processing. Because customer service software processes your customers' personal data, check the data location, the data processing agreement and the data protection of any AI before deployment. We show the owning company for each one.
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