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On the basic metrics alone, the score was 74.5 and the rank 4. The score is now 75.4 and rank 3 (▲ 1 place). The difference comes from buying motives: they measure what the buyer asks before deciding.
Zendesk on kypsä monikanavainen asiakaspalvelualusta, jonka agenttikohtaiset hinnat ovat julkisesti esillä (Suite Team alk. 55 $/agentti/kk) ja joka kokoaa sähköposti-, chat-, puhelin- ja some-kanavat yhteen työtilaan. Miinuksina ovat pysyvän ilmaistason puuttuminen, vertailun korkeampi aloitushinta ja rajallinen suomenkielinen palvelu.
Buying motives checked 16.10.2026 and basic metrics measured 19.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Starting price | 22 p × 68.9 % | 15.2 |
| Price is shown before purchase | 10 p × 100.0 % | 10.0 |
| Free tier or trial | 10 p × 50.0 % | 5.0 |
| Monthly invoicing | 8 p × 100.0 % | 8.0 |
| Basic metrics | 50 % × 74,5 | 37.2 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Starting price NOTESuite Team is $55/agent/month. | Support Team $19/agent/month with annual billing | zendesk.com checked 16.10.2026 | 15.2 / 22 |
| Price is shown before purchase | Prices for the Support and Suite tiers are shown on the page | zendesk.com checked 16.10.2026 | 10.0 / 10 |
| Free tier or trial | 14-day trial, no permanent free tier | zendesk.com checked 16.10.2026 | 5.0 / 10 |
| Monthly invoicing | Monthly prices $25, $69 and $149/agent | zendesk.com checked 16.10.2026 | 8.0 / 8 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 71,9 | 21.6 |
| Transparency | 30 % × 80,0 | 24.0 |
| Reachability | 20 % × 62,5 | 12.5 |
| AI quality score | 20 % × 82,3 | 16.5 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 38/100 | Technical measurement | 15.2 / 40 |
| Accessibility | 95/100 | Technical measurement | 28.5 / 30 |
| Findability (SEO) | 92/100 | Technical measurement | 13.8 / 15 |
| Technical practices | 96/100 | Technical measurement | 14.4 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Per-agent monthly price publicly displayed without making contact OBSERVATIONHinnastosivu: Suite Team '$55', Suite Professional '$115' per agentti/kk; Support Team '$19' | Yes | Website + AI extraction | 25.0 / 25 |
| Free version or trial and its limits stated OBSERVATIONHinnastosivu: 'Free trial' 14 päivää, ei pysyvää ilmaistasoa | Partly | Website + AI extraction | 7.5 / 15 |
| Supported support channels (chat, e-mail, phone, social media) listed OBSERVATIONsähköposti, live-chat, puhelin, some ja WhatsApp lueteltu yhtenäisenä työtilana | Yes | Website + AI extraction | 15.0 / 15 |
| EU or GDPR data location and data protection stated OBSERVATIONyhdysvaltalainen yhtiö, EU-datan isännöinti ja lisätietosuoja saatavilla, GDPR-tietojenkäsittelysopimus | Partly | Website + AI extraction | 7.5 / 15 |
| Knowledge base or automation and bot stated OBSERVATIONsisältää Help Center -tietämyskannan ja tekoälyagentit | Yes | Website + AI extraction | 10.0 / 10 |
| Contract term and cancellation stated OBSERVATIONannual and monthly billing, termination terms in the contract terms | Partly | Website + AI extraction | 5.0 / 10 |
| Owning company stated on the site OBSERVATIONpalvelun tarjoaa Zendesk, Inc (San Francisco) | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONregional sales numbers are given, vary by region | Partly | Website + AI extraction | 15.0 / 30 |
| Email shown OBSERVATIONtukikanavat sähköpostitse käytettävissä, ei yhtenäisesti hinnastosivulla | Partly | Website + AI extraction | 7.5 / 15 |
| Chat support OBSERVATIONZendesk tarjoaa live-chatin sekä myynti-chatin | Yes | Website + AI extraction | 15.0 / 15 |
| Opening hours shown OBSERVATIONsupport opening hours are not shown on the pricing page | No | Website + AI extraction | 0.0 / 15 |
| FAQ section OBSERVATIONZendeskin ohjekeskus ja UKK saatavilla | Yes | Website + AI extraction | 15.0 / 15 |
| Mobile app OBSERVATIONZendesk-agenttisovellus saatavilla iOS- ja Android-sovelluskaupoista | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 82/100 | AI analysis | 27.9 / 34 |
| Findability of pricing | 80/100 | AI analysis | 26.4 / 33 |
| Content coverage | 85/100 | AI analysis | 28.1 / 33 |
Oletko Zendesk-palvelun asiakas? Kerro kokemuksesi. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +12.7 points: 75.4 → 88.1, rank 3 → 2.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
