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On the basic metrics alone, the score was 75.2 and the rank 3. The score is now 67.8 and rank 5 (▼ 2 places). The difference comes from buying motives: they measure what the buyer asks before deciding.
Freshdesk näyttää agenttikohtaiset hinnat julkisesti (Growth alk. 19 $/agentti/kk) ja tarjoaa aidosti maksuttoman Free-tason, jolla pieni tiimi pääsee alkuun. Tietosuojassa data sijaitsee oletuksena Yhdysvalloissa, joskin EU-datakeskus on valittavissa; suomenkielistä palvelua ei ole.
Buying motives checked 16.10.2026 and basic metrics measured 19.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Starting price | 22 p × 68.9 % | 15.2 |
| Price is shown before purchase | 10 p × 100.0 % | 10.0 |
| Free tier or trial | 10 p × 50.0 % | 5.0 |
| Monthly invoicing | 8 p × 0.0 % | 0.0 |
| Basic metrics | 50 % × 75,2 | 37.6 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Starting price | Growth 19 $/agent/month with annual billing | freshworks.com checked 16.10.2026 | 15.2 / 22 |
| Price is shown before purchase | The price of the three paid tiers is on the page | freshworks.com checked 16.10.2026 | 10.0 / 10 |
| Free tier or trial NOTEThe pricing page does not present a permanent free tier. | 14-day trial, no permanent free tier on the page | freshworks.com checked 16.10.2026 | 5.0 / 10 |
| Monthly invoicing | The Price and FAQ page only has an Annually / Monthly selector, but monthly billing prices or terms are not visible in the page text. | freshworks.com, price list checked 16.10.2026 | 0.0 / 8 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 65,4 | 19.6 |
| Transparency | 30 % × 87,5 | 26.2 |
| Reachability | 20 % × 62,5 | 12.5 |
| AI quality score | 20 % × 84,3 | 16.9 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 28/100 | Technical measurement | 11.2 / 40 |
| Accessibility | 94/100 | Technical measurement | 28.2 / 30 |
| Findability (SEO) | 92/100 | Technical measurement | 13.8 / 15 |
| Technical practices | 81/100 | Technical measurement | 12.2 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Per-agent monthly price publicly displayed without making contact OBSERVATIONHinnastosivu: Growth '$19', Pro '$49', Enterprise '$89' per agentti/kk vuosilaskutuksella | Yes | Website + AI extraction | 25.0 / 25 |
| Free version or trial and its limits stated OBSERVATIONHinnastosivu: 'Free' -taso näkyvissä maksuttomana aloitustasona | Yes | Website + AI extraction | 15.0 / 15 |
| Supported support channels (chat, e-mail, phone, social media) listed OBSERVATIONsähköposti, live-chat, puhelin ja sosiaalinen media lueteltu kanavina | Yes | Website + AI extraction | 15.0 / 15 |
| EU or GDPR data location and data protection stated OBSERVATIONyhdysvaltalais-intialainen yhtiö, EU-datakeskus valittavissa, GDPR-tietojenkäsittelysopimus | Partly | Website + AI extraction | 7.5 / 15 |
| Knowledge base or automation and bot stated OBSERVATIONsisältää tietämyskannan ja Freddy AI -automaation | Yes | Website + AI extraction | 10.0 / 10 |
| Contract term and cancellation stated OBSERVATIONannual and monthly billing, termination terms in the contract terms | Partly | Website + AI extraction | 5.0 / 10 |
| Owning company stated on the site OBSERVATIONpalvelun tarjoaa Freshworks Inc (San Mateo/Chennai) | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONalueelliset myynti- ja tukinumerot ilmoitetaan, vaihtelevat alueittain | Partly | Website + AI extraction | 15.0 / 30 |
| Email shown OBSERVATIONsupport e-mail available, not consistently on the price list page | Partly | Website + AI extraction | 7.5 / 15 |
| Chat support OBSERVATIONFreshdesk tarjoaa live-chatin sekä tuki-chatin | Yes | Website + AI extraction | 15.0 / 15 |
| Opening hours shown OBSERVATIONsupport opening hours are not shown on the pricing page | No | Website + AI extraction | 0.0 / 15 |
| FAQ section OBSERVATIONFreshworksin ohjekeskus ja UKK saatavilla | Yes | Website + AI extraction | 15.0 / 15 |
| Mobile app OBSERVATIONFreshdesk-mobiilisovellus saatavilla iOS- ja Android-sovelluskaupoista | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 84/100 | AI analysis | 28.6 / 34 |
| Findability of pricing | 85/100 | AI analysis | 28.1 / 33 |
| Content coverage | 84/100 | AI analysis | 27.7 / 33 |
Oletko Freshdesk-palvelun asiakas? Kerro kokemuksesi. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +20.4 points: 67.8 → 88.2, rank 5 → 2.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
