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On the basic metrics alone, the score was 84.1 and the rank 1. The score is now 91.1 and rank 1 (no change). The difference comes from the buying motives: they measure what a buyer asks before deciding.
Zoho Desk yhdistää julkisen ja edullisen agenttikohtaisen hinnan (Express alk. 7 €/agentti/kk), pysyvän ilmaistason kolmelle agentille ja vertailun vahvimman tietosuojalinjan: yhtiö ilmoittaa isännöivänsä datan omissa datakeskuksissaan EU-datakeskus mukaan lukien. Miinuksena on suomenkielisen palvelun puuttuminen.
Buying motives checked 16.10.2026 and basic metrics measured 19.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Starting price | 22 p × 95.6 % | 21.0 |
| Price is shown before purchase | 10 p × 100.0 % | 10.0 |
| Free tier or trial | 10 p × 100.0 % | 10.0 |
| Monthly invoicing | 8 p × 100.0 % | 8.0 |
| Basic metrics | 50 % × 84,1 | 42.0 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Starting price | Express 7 €/user/month with annual billing | zoho.com checked 16.10.2026 | 21.0 / 22 |
| Price is shown before purchase | The prices of all four paid tiers are on the page | zoho.com checked 16.10.2026 | 10.0 / 10 |
| Free tier or trial | Free tier for three users, plus a 15-day trial | zoho.com checked 16.10.2026 | 10.0 / 10 |
| Monthly invoicing | Paid tiers are available as a monthly or annual subscription | zoho.com checked 16.10.2026 | 8.0 / 8 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 81,0 | 24.3 |
| Transparency | 30 % × 95,0 | 28.5 |
| Reachability | 20 % × 70,0 | 14.0 |
| AI quality score | 20 % × 86,3 | 17.3 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 60/100 | Technical measurement | 24.0 / 40 |
| Accessibility | 96/100 | Technical measurement | 28.8 / 30 |
| Findability (SEO) | 92/100 | Technical measurement | 13.8 / 15 |
| Technical practices | 96/100 | Technical measurement | 14.4 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Per-agent monthly price publicly displayed without making contact OBSERVATIONHinnastosivu: Express '€7', Standard '€14', Professional '€23', Enterprise '€40' per agentti/kk | Yes | Website + AI extraction | 25.0 / 25 |
| Free version or trial and its limits stated OBSERVATIONHinnastosivu: ilmainen taso (Free) sekä 15 päivän kokeilu näkyvissä | Yes | Website + AI extraction | 15.0 / 15 |
| Supported support channels (chat, e-mail, phone, social media) listed OBSERVATIONZoho Desk kokoaa sähköposti-, chat-, puhelin- ja some-kanavat yhteen työtilaan | Yes | Website + AI extraction | 15.0 / 15 |
| EU or GDPR data location and data protection stated OBSERVATIONZoho ilmoittaa isännöivänsä datan omissa datakeskuksissaan, EU-datakeskus saatavilla, ei kolmannen osapuolen seurantaa | Yes | Website + AI extraction | 15.0 / 15 |
| Knowledge base or automation and bot stated OBSERVATIONsisältää tietämyskannan (Knowledge Base) ja Zia-tekoälyavustajan | Yes | Website + AI extraction | 10.0 / 10 |
| Contract term and cancellation stated OBSERVATIONannual and monthly billing, termination terms in the contract terms | Partly | Website + AI extraction | 5.0 / 10 |
| Owning company stated on the site OBSERVATIONthe service is provided by Zoho Corporation (Chennai/Austin) | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONalueelliset myynti- ja tukinumerot ilmoitetaan, mutta ne vaihtelevat alueittain | Partly | Website + AI extraction | 15.0 / 30 |
| Email shown OBSERVATIONsupport e-mail available, not consistently on the price list page | Partly | Website + AI extraction | 7.5 / 15 |
| Chat support OBSERVATIONZoho tarjoaa chat-tuen ja tuotteessa live-chat-kanavan | Yes | Website + AI extraction | 15.0 / 15 |
| Opening hours shown OBSERVATIONtuen aukioloajat riippuvat tasosta (mm. arkituki ylemmillä tasoilla) | Partly | Website + AI extraction | 7.5 / 15 |
| FAQ section OBSERVATIONZoho help centre and knowledge base available | Yes | Website + AI extraction | 15.0 / 15 |
| Mobile app OBSERVATIONZoho Desk -mobiilisovellus saatavilla iOS- ja Android-sovelluskaupoista | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 86/100 | AI analysis | 29.2 / 34 |
| Findability of pricing | 88/100 | AI analysis | 29.0 / 33 |
| Content coverage | 85/100 | AI analysis | 28.1 / 33 |
Oletko Zoho Desk -palvelun asiakas? Kerro kokemuksesi. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +8.0 points: 91.1 → 99.1, and your lead over number two grows 3.6 → 11.6.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The #1 badge is awarded only to the measured #1 in the Customer service software category, and it works as a link to this public profile. The badge stays yours permanently: if the top spot ever changes, the badge automatically updates to show the period when you were #1. Rankings and badges cannot be bought.
