Home › Customer service software › Intercom
On the basic metrics alone, the score was 72.5 and the rank 5. The score is now 74.4 and rank 4 (▲ 1 place). The difference comes from buying motives: they measure what the buyer asks before deciding.
Intercom on live-chatiin ja Fin-tekoälyagenttiin painottuva asiakaspalvelualusta, jonka paikkakohtaiset hinnat ovat julkisesti esillä (Essential alk. 29 $/paikka/kk). Erityispiirre on Fin-tekoälyn ratkaisukohtainen hinnoittelu (0,99 $/ratkaisu), joka kannattaa laskea etukäteen; suomenkielistä palvelua ei ole.
Buying motives checked 16.10.2026 and basic metrics measured 19.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Starting price | 22 p × 68.9 % | 15.2 |
| Price is shown before purchase | 10 p × 100.0 % | 10.0 |
| Free tier or trial | 10 p × 50.0 % | 5.0 |
| Monthly invoicing | 8 p × 100.0 % | 8.0 |
| Basic metrics | 50 % × 72,5 | 36.2 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Starting price NOTEThe Fin AI agent additionally charges $0.99 per resolved case. | Essential 19 $/seat/month with annual billing | intercom.com checked 16.10.2026 | 15.2 / 22 |
| Price is shown before purchase | Essential, Advanced and Expert priced on the page | intercom.com checked 16.10.2026 | 10.0 / 10 |
| Free tier or trial | 14-day trial without a card | intercom.com checked 16.10.2026 | 5.0 / 10 |
| Monthly invoicing | Essential and Advanced available with monthly or annual billing | intercom.com checked 16.10.2026 | 8.0 / 8 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 77,3 | 23.2 |
| Transparency | 30 % × 80,0 | 24.0 |
| Reachability | 20 % × 47,5 | 9.5 |
| AI quality score | 20 % × 79,3 | 15.9 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 53/100 | Technical measurement | 21.2 / 40 |
| Accessibility | 93/100 | Technical measurement | 27.9 / 30 |
| Findability (SEO) | 92/100 | Technical measurement | 13.8 / 15 |
| Technical practices | 96/100 | Technical measurement | 14.4 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Per-agent monthly price publicly displayed without making contact OBSERVATIONHinnastosivu: tasot Essential, Advanced ja Expert näkyvissä paikkakohtaisella hinnalla; Fin 'From $0.99 per Fin outcome' | Yes | Website + AI extraction | 25.0 / 25 |
| Free version or trial and its limits stated OBSERVATIONHinnastosivu: 14 päivän 'free trial', ei pysyvää ilmaistasoa | Partly | Website + AI extraction | 7.5 / 15 |
| Supported support channels (chat, e-mail, phone, social media) listed OBSERVATIONlive-chat, sähköposti, some ja tekoälyagentti lueteltu kanavina | Yes | Website + AI extraction | 15.0 / 15 |
| EU or GDPR data location and data protection stated OBSERVATIONyhdysvaltalainen yhtiö, EU-toiminnot Dublinissa, EU-datan isännöinti ja GDPR-tietojenkäsittelysopimus saatavilla | Partly | Website + AI extraction | 7.5 / 15 |
| Knowledge base or automation and bot stated OBSERVATIONsisältää Help Center -tietämyskannan ja Fin-tekoälyagentin | Yes | Website + AI extraction | 10.0 / 10 |
| Contract term and cancellation stated OBSERVATIONannual and monthly billing, termination terms in the contract terms | Partly | Website + AI extraction | 5.0 / 10 |
| Owning company stated on the site OBSERVATIONpalvelun tarjoaa Intercom, Inc (San Francisco/Dublin) | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONpuhelinnumeroa ei esitetä ensisijaisena tukikanavana | No | Website + AI extraction | 0.0 / 30 |
| Email shown OBSERVATIONyhteydenotto pääosin chatin ja lomakkeen kautta, sähköposti käytettävissä | Partly | Website + AI extraction | 7.5 / 15 |
| Chat support OBSERVATIONlive-chat on tuotteen ydinkanava | Yes | Website + AI extraction | 15.0 / 15 |
| Opening hours shown OBSERVATIONsupport opening hours are not shown on the pricing page | No | Website + AI extraction | 0.0 / 15 |
| FAQ section OBSERVATIONIntercomin ohjekeskus ja UKK saatavilla | Yes | Website + AI extraction | 15.0 / 15 |
| Mobile app OBSERVATIONIntercom-mobiilisovellus saatavilla iOS- ja Android-sovelluskaupoista | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 80/100 | AI analysis | 27.2 / 34 |
| Findability of pricing | 76/100 | AI analysis | 25.1 / 33 |
| Content coverage | 82/100 | AI analysis | 27.1 / 33 |
Are you an Intercom customer? Share your experience. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +13.7 points: 74.4 → 88.1, rank 4 → 2.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
