Home › Waste management companies
A customer ordering waste management for a detached house or housing company asks what emptying a mixed waste bin costs, how long it takes to reach customer service and whether one can chat with them. These decide 50 points out of a hundred.
Score shows how the company does on our comparison criteria, on a 0–100 scale. Rankings cannot be bought.
Basic metrics · 79.2
+ Emptying prices are published by municipality for 17 municipalities (incl. Tampere, Nokia, Kangasala, Ylöjärvi), openly without logging in.
Basic metrics: 79.2, rank 2 · ▲ 1 place
Basic metrics · 81.5
+ The service price list explains the structure of the waste management base fee (eco fee) and the emptying fee openly: the emptying fee depends on the container size and the emptying interval and includes transport and treatment.
Basic metrics: 81.5, rank 1 · ▼ 1 place
Basic metrics · 76.5
+ Waste container emptying prices are published as a clear table by container size (140, 240, 360-370 and 660 litres), euros per emptying including VAT, without logging in.
Basic metrics: 76.5, rank 6 · ▲ 3 places
Basic metrics · 77.5
+ The Prices page is published openly; container sizes and emptying intervals can be adapted to the property's needs, and a correctly sized emptying interval saves costs.
Basic metrics: 77.5, rank 4 · no change
Basic metrics · 74.3
+ Waste bin emptying intervals have their own clear page, and the waste bin service (bin rental and emptying) is described.
Basic metrics: 74.3, rank 7 · ▲ 2 places
– Chat in customer service: Chat is not mentioned on the customer service page.
Basic metrics · 78.2
+ The Prices section covers the waste management basic fee, emptying prices and the recycling station price list for households, openly without logging in.
Basic metrics: 78.2, rank 3 · ▼ 3 places
– Chat in customer service: Chat is not mentioned on the contact and services page or in the prices.
Basic metrics · 77.4
+ The waste management price list for 2026 and 2025 is published openly as a download, without logging in, and it includes the emptying fees for waste containers and for septic and sealed tanks.
Basic metrics: 77.4, rank 5 · ▼ 2 places
– Mixed waste bin emptying price: The mixed waste bin emptying price was not found on the price lists page or the waste services for residential properties page. Prices are in a separate price list document.
Weights are fixed. All companies are measured on the same scale. Read the full methodology.
| Buying motive | What is measured | Scale | Weight |
|---|---|---|---|
| Emptying price for the mixed waste bin QUESTIONHow much does emptying a 240-litre mixed waste bin cost? | Price in euros for emptying one 240-litre mixed waste bin, incl. VAT 25.5%. | €6 or less = 100 points, €14 or more = 0, in between directly proportional. | 28 p |
| Customer service phone hours QUESTIONHow many hours a week can customer service be reached by phone? | Telephone service opening hours in hours per week on weekdays. | 40 hours a week or more = 100 points, 20 hours or less = 0, in between directly proportional. | 14 p |
| Chat in customer service QUESTIONCan I ask about this in the chat? | Does the customer service page have a chat or just a chatbot. | Chat = 100, chatbot only = 50, no chat = 0. | 8 p |
| Basic metrics | Digital quality, transparency, reachability and AI quality score | Basic metrics × 0.5 | 50 p |
We scored 7 municipally owned waste management companies on 20 metrics: transparency of the waste tariff and prices, description of container types and emptying intervals, publication of the recycling rate, clarity of sorting instructions, reachability and the technical quality of the site. The most important question: can a resident openly find the waste fee, container options and the area's recycling rate, or do they remain behind a customer portal?
A waste management company is responsible for collecting, transporting and treating a residential property's waste and for waste advice. After the reform of the Waste Act, household waste management is mainly the responsibility of municipalities and is handled by municipally owned waste companies. A resident usually cannot choose the company, so we measured instead how openly each company states waste fees, container options, emptying intervals and the recycling rate of its area. We scored seven municipally owned waste management companies on transparency, reachability and the technical quality of the site.
Waste tariff or collection prices openly displayed without logging in (25), waste bin types and sizes (e.g. 140, 240, 660 l) stated (15), bin collection intervals or collection rhythm options stated (15), area recycling rate or waste management key figures published online (15), clear sorting instructions or a waste guide for all waste types (10), operating area or municipalities served clearly stated (10), business ID (Y-tunnus) or responsible company clearly shown (10)
Transparency is 30% of the basic metrics, i.e. 15% of the total points · these metrics make up its 100 points · the full formula and the other pillars
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
The comparison covers municipality-owned waste management companies that organise waste management for residential properties. After the reform of the Waste Act, household waste management is mainly the responsibility of municipalities, and the waste fee is confirmed by the area's waste management board. Private contractors now mainly handle waste management for businesses and construction, so they are not included in this consumer comparison.
Waste companies operate as regional players, so residents generally cannot choose the company. The comparison measures how openly each company states its fees, container options and its area's recycling rate, not whether residents could play companies off against each other.
The recycling rate is often reported in the annual report and in the figures of the regional waste board. If a company clearly publishes the recycling rate for municipal waste in its area online, it gets points for it.
A ranking cannot be bought: scoring is based only on publicly verifiable information, not on advertising or cooperation.
Every company is measured with the same public formula: half of the points come from buyer's questions and half from basic metrics, which have four pillars: technical quality, transparency, reachability and AI quality score. Ranking cannot be bought, and you can see the origin of each point on the company's profile. Read the full methodology →
Usually you can't. Household waste management is arranged by a municipally owned waste company according to its own area of operation, so the company is determined by your place of residence. That is why this comparison measures the companies' transparency, not whether a resident could make them compete for their custom.
Waste fees usually consist of an annual basic fee, i.e. an eco fee, and a bin emptying fee. The size of the emptying fee depends on the size of the bin and the emptying interval, and it covers both the transport and the treatment of the waste.
The waste tariff is confirmed by the region's waste board, and in some regions the emptying prices are presented on a separate waste board website or as a downloadable price list. At best, the emptying prices and base fee are tabulated by container size directly on the waste company's own website.
The recycling rate tells what share of municipal waste goes to recycling instead of landfill or incineration. In Finland the recycling rate was 48 per cent in 2024, while the target is 55 per cent in 2025 and 60 per cent in 2030. Some companies publish the key figures for their area and the recycling rate clearly online, others only in the annual report.
Waste fees are decided by the joint waste board of the municipalities, not by an individual waste company. The fee schedule is a public document, and it shows basic fees and container emptying fees by size and emptying interval.
The free pre-analysis shows every item where your company loses points and which rank fixing it is enough for. The paid analysis shows what the items are and how to fix them.
Can't find your company on the list even though it should be there? Get in touch and we will include it in the next measurement round.
See the free pre-analysis A ranking cannot be bought. The analysis shows how it is earned.