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On the basic metrics alone, the score was 77.4 and the rank 5. The score is now 42.9 and rank 7 (▼ 2 places). The difference comes from buying motives: they measure what the buyer asks before deciding.
HSY on pääkaupunkiseudun kuntien omistama jätehuollon järjestäjä ja Suomen suurin. Se julkaisee jätehuollon hinnaston, astiavaihtoehdot, tyhjennysrytmit, lajitteluohjeet ja alueen jätehuollon avainluvut avoimesti, ja Y-tunnus on esillä. Läpinäkyvyys on erinomainen, mutta sivuston tekninen suorituskyky on hidas.
Buying motives checked 15.10.2026 and basic metrics measured 20.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Emptying price for the mixed waste bin | 28 p × 0.0 % | 0.0 |
| Customer service phone hours | 14 p × 30.0 % | 4.2 |
| Chat in customer service | 8 p × 0.0 % | 0.0 |
| Basic metrics | 50 % × 77,4 | 38.7 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Emptying price for the mixed waste bin | The emptying price for a mixed waste container was not found on the price lists page or on the waste services for residential properties page. Prices are in a separate price list document. | hsy.fi, customer service · hsy.fi, price lists · hsy.fi, waste services for residential properties checked 15.10.2026 | 0.0 / 28 |
| Customer service phone hours NOTENumber of hours calculated from the page's five days: Mon 7 h, Tue 2.5 h, Wed 7 h, Thu 2.5 h, Fri 7 h. | Mon and Wed 8.30–15.30, Tue 8.30–11, Thu 13–15.30, Fri 8.30–15.30, 26 h/week in total | hsy.fi checked 15.10.2026 | 4.2 / 14 |
| Chat in customer service | Chat is not mentioned on the customer service page or on the waste services for residential properties page. | hsy.fi, customer service · hsy.fi, price lists · hsy.fi, waste services for residential properties checked 15.10.2026 | 0.0 / 8 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 57,6 | 17.3 |
| Transparency | 30 % × 100,0 | 30.0 |
| Reachability | 20 % × 67,5 | 13.5 |
| AI quality score | 20 % × 83,3 | 16.7 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 9/100 | Technical measurement | 3.6 / 40 |
| Accessibility | 96/100 | Technical measurement | 28.8 / 30 |
| Findability (SEO) | 91/100 | Technical measurement | 13.7 / 15 |
| Technical practices | 77/100 | Technical measurement | 11.6 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Waste tariff or emptying prices openly displayed without logging in OBSERVATIONJätehuollon hinnastosta löydät mm. tietoa jäteastioiden sekä saostus- ja umpikaivojen tyhjennysmaksuista; hinnastot 2026 ja 2025 ladattavina. | Yes | Website + AI extraction | 25.0 / 25 |
| Waste container types and sizes (e.g. 140, 240, 660 l) stated OBSERVATIONJätepalvelut asuinkiinteistöille -sivu kuvaa jäteastioiden tyhjennysrytmiä ja kokoa sekä astioiden tilaamisen. | Yes | Website + AI extraction | 15.0 / 15 |
| Container emptying intervals or emptying frequency options stated OBSERVATIONasuinkiinteistöjen jätepalvelut kuvaa jäteastian tyhjennysrytmiä ja koon valintaa. | Yes | Website + AI extraction | 15.0 / 15 |
| Regional recycling rate or key waste management figures published online OBSERVATIONJätehuollon avainlukuja ja Jätemäärät ja kierrätysaste -osio julkaistu ymparistotieto-kiertotalous-osiossa. | Yes | Website + AI extraction | 15.0 / 15 |
| Clear sorting instructions or waste guide for all waste types OBSERVATIONEtsi Jäteopas-hakukoneella lajitteluohjeet eri roskille. | Yes | Website + AI extraction | 10.0 / 10 |
| Service area or municipalities served clearly stated OBSERVATIONPalvelee Helsingin, Espoon, Vantaan ja Kauniaisten asukkaita. | Yes | Website + AI extraction | 10.0 / 10 |
| Business ID or responsible company clearly displayed OBSERVATIONLaskutusohjeet: HSY, Y-tunnus 2274241-9, ostolaskut PL 303 00066 HSY. | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONHSY:n asiakaspalvelun yhteystiedot ja puhelinpalvelu esillä yhteystiedoissa. | Yes | Website + AI extraction | 30.0 / 30 |
| Email shown | Partly | Website + AI extraction | 7.5 / 15 |
| Chat support | No | Website + AI extraction | 0.0 / 15 |
| Opening hours shown | Yes | Website + AI extraction | 15.0 / 15 |
| FAQ section OBSERVATIONHSY:llä on usein kysytyt kysymykset -osio jätepalveluista. | Yes | Website + AI extraction | 15.0 / 15 |
| Mobile app | No | Website + AI extraction | 0.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 82/100 | AI analysis | 27.9 / 34 |
| Findability of pricing | 78/100 | AI analysis | 25.7 / 33 |
| Content coverage | 90/100 | AI analysis | 29.7 / 33 |
Oletko HSY-palvelun asiakas? Kerro kokemuksesi. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +46.3 points: 42.9 → 89.2, rank 7 → 1.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
