A glasses buyer asks how long glasses can be returned, whether frames can be tried on at home for free, what delivery costs and where prices start. These decide 50 points out of 100.
lensway.fi · LensWay Group AB (Sweden, org 556579-3188; part of the Essilor group), a Nordic online shop selling prescription glasses and sunglasses with lens strengths; also owns the Lenson and YourLenses brands
76.2SCORE
Return period100
Free home fitting100
Delivery cost0
Cheapest price per glass100
Basic metrics · 68.5
Digital quality64
Transparency75
Reachability52
AI quality score80
+ Glasses from 9 euros and an offer of two frames for the price of one are shown directly on the glasses list without logging in; the range also includes varifocal glasses and computer glasses with prescription lenses
Basic metrics: 68.5, rank 5 · ▲ 4 places
– Delivery cost: The delivery fee was not found on the front page, in the terms or on the glasses page.
synsam.fi · Synsam Group Finland Oy (PRH 2446347-2), the Finnish company of the Nordic Synsam optician chain; online ordering of prescription glasses with home delivery
69.1SCORE
Return period100
Free home fitting0
Delivery cost50
Cheapest price per glass46
Basic metrics · 76.9
Digital quality77
Transparency92
Reachability45
AI quality score83
+ Glasses can be bought online and frame prices are shown in the frame selection without logging in (for example 29.50, 50, 85 and 335 euros), from a selection of over 2,000 models
Basic metrics: 76.9, rank 2 · no change
– Free home fitting: Free home fitting is not mentioned on the front page, warranty page or payment and delivery page. Synsam directs customers to an eye test in a store.
www.favoptic.fi · Favoptic Glasögondirekt Sverige AB (Sweden, org 556647-6007), glasses straight from its own lens workshop, free home fitting; no Finnish operating company is named on the website
54.4SCORE
Return period0
Free home fitting100
Delivery cost100
Cheapest price per glass0
Basic metrics · 72.8
Digital quality69
Transparency90
Reachability38
AI quality score86
+ Frame prices are shown directly in the product list without logging in (for example 59, 69, 79 and 112 euros), and each price openly includes the frame, lenses in your prescription strength, refractive error correction, delivery and VAT
Basic metrics: 72.8, rank 3 · no change
– Lowest price for glasses: The front page shows a model-specific total price of 112 €, but the page does not say what it includes, and the lowest price cannot be read.
alensa.fi · Alensa s.r.o. (Czech Republic), European online shop for glasses and contact lenses, own Finnish-language alensa.fi site
47.6SCORE
Return period21
Free home fitting0
Delivery cost51
Cheapest price per glass0
Basic metrics · 77.8
Digital quality70
Transparency82
Reachability75
AI quality score83
+ Frame prices are shown directly in the glasses list without logging in, for example Oakley Holbrook RX 8.99 euros, Crullé Eminent 14.90 euros and Ray-Ban RX5268 37.90 euros; delivery is free for orders over 49 euros and delivery charges have their own page
Basic metrics: 77.8, rank 1 · ▼ 3 places
– Free home fitting: Free home fitting of frames is not mentioned on the front page, the satisfaction guarantee page or the delivery fee page.
www.eyerim.fi · Eyerim s.r.o. (Slovakia, head office Diaľničná cesta 5, EU VAT FI29915685), a European branded eyewear online shop, with its own Finnish-language eyerim.fi site; ordering prescription glasses with your own lens strengths
46.9SCORE
Return period21
Free home fitting0
Delivery cost0
Cheapest price per glass63
Basic metrics · 72.0
Digital quality72
Transparency82
Reachability45
AI quality score81
+ Frame prices are visible directly in the Prescription glasses list without logging in, for example 39.00 euros, 49.00 euros and 129.00 euros, and prescription lenses are added to the order; the site promises a refund on the first prescription lens order
Basic metrics: 72.0, rank 4 · ▼ 1 place
– Free home fitting: Free home fitting is not mentioned on the front page.
banaanieyewear.fi · Potassium Industries Oy (PRH 3598900-7, Turku), Finnish Banaani Eyewear brand; frames are designed in Helsinki, lenses are made individually to the required prescriptions
39.3SCORE
Return period21
Free home fitting0
Delivery cost0
Cheapest price per glass21
Basic metrics · 65.2
Digital quality69
Transparency75
Reachability30
AI quality score77
+ Frame prices are shown directly in the product list without logging in, for example Amalthea Black and Jupiter Black 99.00 euros and Amalthea Coffee 119.00 euros; the site compares the fixed price with traditional optician glasses of about 700 euros
Basic metrics: 65.2, rank 6 · no change
– Free home fitting: Free home fitting is not mentioned on the front page, the returns page or the pricing page; the page on fitting frames contained no readable text.
QUESTIONHow long can glasses be returned if they do not fit?
Cancellation, return or open purchase period for glasses in days, as stated by the shop.
90 days or more = 100 points, 14 days (statutory minimum period) = 0, in between directly proportional.
22 p
Free home fitting
QUESTIONCan I try the frames at home before buying without costs?
Whether the shop offers free home loan of frames.
Free home fitting = 100 points, not stated = 0.
10 p
Delivery cost
QUESTIONWhat does delivery cost for a small order?
Price of the cheapest standard delivery method for an order that falls below the free delivery threshold.
0 € = 100 points, 8 € or more = 0, directly proportional in between.
8 p
Cheapest price per glass
QUESTIONFrom what price do glasses start?
Cheapest price of glasses or frames in euros shown on the shop's own page.
€20 or less = 100 points, €120 or more = 0, proportional in between.
10 p
Basic metrics
Digital quality, transparency, reachability and AI quality score
Basic metrics × 0.5
50 p
Notes
The comparison includes six online stores for glasses. Only what the store says on its own pages was measured: return period, free home fitting, delivery cost and the cheapest visible lens price.
Information that the shop does not state on the checked pages is marked as missing and gets 0 points for that motive. The reason is shown for each value.
The prices are not fully comparable: some stores show the price of the frame, others the total price, and lens choices change the final amount. That is why the weight of the price motive is small.
About this comparison
Prescription glasses are increasingly ordered online, but the final price of the frame and lenses, entering the prescription and the right of return for a custom-ground product are not always visible before checkout. We scored 6 online glasses shops on 19 metrics. The most important question: can you see the price of the frame and lenses directly, is prescription entry clear, and can you return an individually made product?
What transparency means in this category
Price of frame and lenses visible in euros without logging in (25), entering of prescription and strengths online clearly instructed (20), lens options and surcharges (thinning, coating, progressive) stated (15), delivery costs and free delivery threshold openly stated (15), right of return or exchange for an individually ground product clearly stated (15), operating company or business ID (Y-tunnus) displayed (10)
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
The price of the frame and lenses is decisive. The final price of glasses is made up of the frame and the lens choices, so the frame price alone is not enough. Shops that show the frame price, the lens options with their extra prices and the delivery cost directly rank at the top of the comparison; those that reveal lens prices only during the purchase journey fall behind.
Entering a prescription and the right of return are a question of their own with glasses. The lens strengths are entered when ordering and the product is ground individually, so the right of return may be limited. Clear prescription instructions, a home fitting service and an openly stated right of return complete the picture of a trustworthy glasses shop. Some international shops block automated measurement, in which case it is a measurement gap, not a shortcoming.
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