Home › Sauna supplies online
Someone ordering sauna supplies online asks how quickly the parcel arrives, how long the product can be returned and who pays for the return. These decide 50 points out of a hundred.
Score shows how the company does on our comparison criteria, on a 0–100 scale. Rankings cannot be bought.
Basic metrics · 66.8
+ Product prices are visible in product listings and on product pages without logging in, and stock information (Available immediately / Shipped in 1-2 days) is given under product availability
Basic metrics: 66.8, rank 2 · ▲ 1 place
Basic metrics · 54.1
+ Product prices are shown in the product listing and on product pages without logging in (for example Kivikiuas Honey 8 kW 659 euros and SAUNACUBE tent saunas), and the heater's output (kW) is stated in the product name
Basic metrics: 54.1, rank 4 · ▲ 2 places
Basic metrics · 75.5
+ The sauna heater manufacturer's own online shop (kauppa.narvi.fi) shows product prices without logging in (for example accessories 73.28 euros and 80.58 euros), and the product range covers wood-burning and electric heaters, masonry-set cast-iron pots, chimneys and fireplaces
Basic metrics: 75.5, rank 1 · ▼ 2 places
– Delivery time: Narvi's site has no shopping cart: order terms were not found on the front page, product page, reseller page or warranty terms.
Basic metrics · 65.2
+ Sauna heater prices are visible on product pages without logging in (for example Pilari-IKI 9 kW electric sauna heater 1,530.00 euros), and the power output is part of the product name
Basic metrics: 65.2, rank 3 · ▼ 1 place
Basic metrics · 51.2
+ Harvia's own online shop is a genuine consumer shop operating in Finland, with a shopping cart, checkout, and published delivery, exchange, return and complaint terms
Basic metrics: 51.2, rank 5 · no change
– Return costs: Return costs are not stated in the delivery terms or on the cancellation and returns page.
Weights are fixed. All companies are measured on the same scale. Read the full methodology.
| Buying motive | What is measured | Scale | Weight |
|---|---|---|---|
| Delivery time QUESTIONHow quickly does the order arrive? | The longest figure for the usual delivery time promised in the terms, in days. | 3 days or less = 100 points, 14 days or more = 0, in between directly proportional. | 22 p |
| Return period QUESTIONHow long can I return the product? | Number of days within which the product can be returned. | 30 days or more = 100 points, 14 days (statutory minimum) = 0, in between directly proportional. | 18 p |
| Return costs QUESTIONWho pays for the return? | Split of return costs according to the terms. | Shop pays = 100, shop refunds part of the delivery costs = 50, customer pays = 0. | 10 p |
| Basic metrics | Digital quality, transparency, reachability and AI quality score | Basic metrics × 0.5 | 50 p |
We scored 5 online shops for sauna products and sauna heaters on 20 metrics: technical quality, transparency, reachability and AI quality. The most important question: can you see the heater's price, power and the sizing guide for sauna size, as well as the delivery and return costs for a large product, before you enter your payment card details?
Product price displayed without logging in (25), heater output and sauna size sizing guide stated (15), delivery costs for a large product and the free delivery threshold stated (15), right of return and cancellation publicly available (15), installation and electrical work requirements of the electric heater stated (10), product warranty stated (10), business ID (Y-tunnus) or responsible company clearly stated (10)
Transparency is 30% of the basic metrics, i.e. 15% of the total points · these metrics make up its 100 points · the full formula and the other pillars
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
Sauna heater sizing and delivery of a large product are the industry's pain points. The power of the sauna stove must be dimensioned to the cubic volume of the sauna, and the delivery and return costs of a heavy stove can be high. The price, the power and sauna size dimensioning guide, the installation and electrical work needs of an electric stove, and the delivery and return terms should be visible before purchase. The comparison rewards shops that state these openly on the product page and in the delivery terms.
Some are multi-brand retailers, others are manufacturers' own online shops. Saunakauppa.com and Rennosti are resellers of several brands, whereas Kiuas.fi (IKI), Narvi and Harvia are sauna heater manufacturers' own online shops. All have a Finnish business ID (Y-tunnus). The business ID (Y-tunnus) metric assesses how clearly the responsible company is shown on the site.
The free pre-analysis shows every item where your company loses points and which rank fixing it is enough for. The paid analysis shows what the items are and how to fix them.
Can't find your company on the list even though it should be there? Get in touch and we will include it in the next measurement round.
See the free pre-analysis A ranking cannot be bought. The analysis shows how it is earned.