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On the basic metrics alone, the score was 51.2 and the rank 5. The score is now 33.6 and rank 5 (no change). The difference comes from the buying motives: they measure what a buyer asks before deciding.
Webshop.harvia.com on suomalaisen saunavalmistajan Harvian oma kuluttajaverkkokauppa, jota operoi Harvia Finland Oy. Se painottuu varaosiin ja saunatarvikkeisiin, joiden hinnat näkyvät ilman kirjautumista, mutta täysien kiukaiden hintoja ei näytetä ja ne myydään pääosin jälleenmyyjien kautta. Toimitus-, vaihto- ja palautusehdot on julkaistu, mutta kiukaan mitoitus- ja asennustietoja ei ole kauppasivuilla.
Buying motives checked 18.10.2026 and basic metrics measured 15.8.2026 from public sources. Same formula for everyone, read the full methodology.
| Delivery time | 22 p × 36,4 % | 8.0 |
| Return period | 18 p × 0.0 % | 0.0 |
| Return costs | 10 p × 0.0 % | 0.0 |
| Basic metrics | 50 % × 51,2 | 25.6 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Delivery time | 5–10 working days | webshop.harvia.com checked 18.10.2026 | 8.0 / 22 |
| Return period | 14 days | webshop.harvia.com checked 18.10.2026 | 0.0 / 18 |
| Return costs | Return costs are not stated in the delivery terms or on the cancellation and returns page. | webshop.harvia.com, delivery terms · webshop.harvia.com, cancellation and returns checked 18.10.2026 | 0.0 / 10 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 71,8 | 21.5 |
| Transparency | 30 % × 40,0 | 12.0 |
| Reachability | 20 % × 15,0 | 3.0 |
| AI quality score | 20 % × 70,8 | 14.2 |
| Commitment index | max +1.0 | +0,5 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 45/100 | Technical measurement | 18.0 / 40 |
| Accessibility | 91/100 | Technical measurement | 27.3 / 30 |
| Findability (SEO) | 100/100 | Technical measurement | 15.0 / 15 |
| Technical practices | 77/100 | Technical measurement | 11.6 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Product price shown without logging in OBSERVATIONSaunatarvikkeet-osasto: 'Hinta 7,90 EUR' tuotteilla ilman kirjautumista; kiuastuotesivuilla (Spirit SP90XW) hintaa ei näytetä. | Partly | Website + AI extraction | 12.5 / 25 |
| Sauna heater output and sauna size sizing guide stated | No | Website + AI extraction | 0.0 / 15 |
| Delivery costs for a large product and the free delivery threshold stated OBSERVATIONToimitusehdot / kassa: 'Toimituskulut lasketaan kassalla.' | Partly | Website + AI extraction | 7.5 / 15 |
| Return and cancellation rights publicly available OBSERVATIONThe online shop has its own pages: /pages/vaihto-ja-palautus and /pages/reklamaatiot. | Yes | Website + AI extraction | 15.0 / 15 |
| Installation and electrical work requirements for the electric sauna heater stated | No | Website + AI extraction | 0.0 / 10 |
| Product warranty stated | No | Website + AI extraction | 0.0 / 10 |
| Business ID (Y-tunnus) or responsible company clearly stated OBSERVATIONVerkkokaupan alatunniste: 'Harvia Finland Oy, Teollisuustie 1-7, 40950 Muurame' (Y-tunnusta ei näytetä numerona; PRH 0176654-2). | Partly | Website + AI extraction | 5.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown | No | Website + AI extraction | 0.0 / 30 |
| Email shown | Yes | Website + AI extraction | 15.0 / 15 |
| Chat support | No | Website + AI extraction | 0.0 / 15 |
| Opening hours shown | No | Website + AI extraction | 0.0 / 15 |
| FAQ section | No | Website + AI extraction | 0.0 / 15 |
| Mobile app | No | Website + AI extraction | 0.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 80/100 | AI analysis | 27.2 / 34 |
| Findability of pricing | 58/100 | AI analysis | 19.1 / 33 |
| Content coverage | 74/100 | AI analysis | 24.4 / 33 |
| Metric | Status | Bonus |
|---|---|---|
| Return and cancellation rights publicly available OBSERVATIONThe online shop has its own pages: /pages/vaihto-ja-palautus and /pages/reklamaatiot. | Shown | +0,5 |
Openly stated return, cancellation or termination terms ease the consumer's commitment and earn a small bonus (max +1.0). Their absence never reduces points. How the bonus is calculated →
Are you a customer of the Harvia service? Share your experience. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +33.4 points: 33.6 → 67.0, rank 5 → 2.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
