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A company looking for a cloud switchboard asks what one user costs per month, whether the price is visible before contacting the seller and whether the service can be tried out. These decide 50 points out of a hundred.
Score shows how the company does on our comparison criteria, on a 0–100 scale. Rankings cannot be bought.
Basic metrics · 71.2
+ The per-user starting price is shown publicly (from 8.90 euros/month/user), unlike operator competitors
Basic metrics: 71.2, rank 1 · no change
Basic metrics · 67.7
+ Public per-user price list by package tier (Softapuhelin Premium 29 euros/month; plans 25/39/54 euros/month)
Basic metrics: 67.7, rank 2 · no change
Basic metrics · 59.0
+ Public per-user price list (Essentials 30 euros, Professional 50 euros/user/month) and the contents of the package tiers itemised
Basic metrics: 59.0, rank 3 · no change
Basic metrics · 57.6
+ Fully cloud-based switchboard without fixed investments, manageable with the DNA Call mobile app
Basic metrics: 57.6, rank 4 · no change
– User's monthly price: The price is not published on the DNA Vaihdepalvelu product page. The page says only that monthly billing is based on actual use.
Basic metrics · 46.7
+ Finnish-language service and a modern cloud switchboard that works in the mobile app and in the browser, with no hardware investment
Basic metrics: 46.7, rank 5 · no change
– User's monthly price: The price is not published on Telia Smart Connect's product page or on Telia's switchboard for companies page.
Weights are fixed. All companies are measured on the same scale. Read the full methodology.
| Buying motive | What is measured | Scale | Weight |
|---|---|---|---|
| User's monthly price QUESTIONHow much does one user cost per month? | Price per user per month of the cheapest published package, excluding value added tax, in the currency shown on the page. | 10 or fewer = 100 points, 40 or more = 0, in between directly proportional. | 24 p |
| Price is shown before purchase QUESTIONCan I see the price myself before contacting the seller? | Whether the service publishes its price on its own website. | Price list on the page = 100 points, from-price only = 50, price only after contact = 0. | 14 p |
| Trial or demo QUESTIONCan I try the service before committing? | What the service's own page offers before a contract. | Free trial = 100 points, demo or presentation = 50, contact request only = 0. | 12 p |
| Basic metrics | Digital quality, transparency, reachability and AI quality score | Basic metrics × 0.5 | 50 p |
We scored 5 cloud-based telephone exchanges, i.e. mobile exchanges, offered to businesses in Finland on 20 metrics. The most important question: is the actual per-user monthly price revealed without contact, does the service state the setup fee and contract terms, are features itemised by package tier and is the service available in Finnish?
A cloud PBX, or mobile PBX, is a company's telephone system that runs in the cloud without fixed hardware. It routes incoming calls to the right person, handles queues and call forwarding, and works in a mobile app and in a browser. On this page we compare five cloud PBXs offered to businesses in Finland by how clearly they state the per-user monthly price, set-up fee, contract terms, features and data location before the contract is made.
Monthly price per user publicly shown without making contact (25), opening or set-up fee and device cost stated (10), contract period and cancellation stated (15), features itemised by package tier (queue, recording, integrations) (15), EU or GDPR data location and data protection stated (10), Finnish-language interface and support (15), owning company or business ID (Y-tunnus) stated on the site (10)
Transparency is 30% of the basic metrics, i.e. 15% of the total points · these metrics make up its 100 points · the full formula and the other pillars
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
Operators price by usage, SaaS providers by user. Finnish telecom operators (Telia, DNA) state that they bill according to actual use and direct customers to a quote request, so the monthly price is only revealed after contact. Elisa and user-based providers (Telavox, Aircall) publish a per-user starting price. The stated starting price applies to one user; a PBX for ten employees costs ten times as much, and extra services (queues, recording, integrations) can raise the price. Calculate the price according to your own number of users and the features you need.
The decommissioning of the fixed telephone network is forcing people to switch. The traditional fixed telephone exchange is going out of use and companies are moving to a cloud-based mobile PBX that works in an app and a browser without separate hardware investment. Still, check the setup fee, contract period and termination terms before the contract: they often do not appear on the product page. If the service processes customer calls and recordings, this is personal data processing, so it is worth finding out the data location and data protection.
Ranking cannot be bought. The ranking comes directly from publicly verifiable metrics. If a service does not state its price, contract terms or data location, it shows in the score. We do not measure per-minute call prices and we do not accept payment for a ranking.
Every company is measured with the same public formula: half of the points come from buyer's questions and half from basic metrics, which have four pillars: technical quality, transparency, reachability and AI quality score. Ranking cannot be bought, and you can see the origin of each point on the company's profile. Read the full methodology →
Elisa Ring (from 8.90 euros/month/user), Telavox (Softapuhelin Premium 29 euros/month, lines from 25 euros/month) and Aircall (Essentials 30 euros, Professional 50 euros/user/month) publish a per-user price online. Telia and DNA direct to a quote request and do not show a euro amount on the product page.
Operators (Telia, DNA, Elisa) offer the switchboard as part of their telecom operator services and often together with a subscription, and support is in Finnish. SaaS providers (Telavox, Aircall) sell a software-based switchboard at a per-user price and publish features by package tier; with Aircall the service is in English.
Telecom operators often price the plan according to actual usage and selected features, so the final monthly price is tailored in the offer. In the comparison, hiding the price lowers the Transparency points.
Yes. The shutdown of the fixed telephone network moves businesses to cloud-based switchboards that work in a mobile app and browser without a separate equipment investment. Numbers and call routing move to the cloud, and the service scales with the number of users.
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