Home › Arts and crafts online shops
Someone buying craft supplies and yarn asks whether the order can be returned, how much postage costs and whether one can pay by invoice. These decide 50 points out of a hundred.
Score shows how the company does on our comparison criteria, on a 0–100 scale. Rankings cannot be bought.
Basic metrics · 74.6
+ Delivery costs are stated precisely: 'The delivery fee for orders under 60 euros is 4.9 euros' and 'Free delivery on orders over 59 euros', and the prices of pickup point and home delivery options separately
Basic metrics: 74.6, rank 4 · ▲ 3 places
Basic metrics · 76.3
+ Product prices are shown directly on category and product pages without logging in (for example merino wool yarns 5.50-8.50 euros/skein), and sold-out products are clearly marked 'end'
Basic metrics: 76.3, rank 3 · ▲ 1 place
Basic metrics · 74.2
+ Product prices are shown directly in product lists and on product pages without logging in (for example Lysti sock yarn from 3.90 euros/pc) and the product details are exceptionally comprehensive (material, size in metres, needle recommendation, knitting gauge, washing instructions, country of manufacture)
Basic metrics: 74.2, rank 5 · ▲ 2 places
– Free delivery threshold: Delivery costs are shown only at checkout; the free delivery threshold is not mentioned on the Delivery terms page or the Customer returns page.
Basic metrics · 65.2
+ The right of return is stated clearly: a 14-day right of return in distance selling, and exceptions (opened packages, products cut to measure) are mentioned openly
Basic metrics: 65.2, rank 6 · ▲ 2 places
– Free delivery limit: The free delivery limit is not mentioned in the delivery terms, and delivery costs are only given in the order confirmation.
Basic metrics · 76.7
+ Product prices are clearly visible in the product lists without logging in (for example Valubetoni 1.5 kg 19.80 euros, Korubetoni 300 g 7.10 euros) and the manufacturer and product code are given for the products
Basic metrics: 76.7, rank 2 · ▼ 3 places
– Free delivery threshold: The free delivery threshold is not mentioned on the About us or Ordering page, and the address of the Delivery terms page was not found among the site's links.
The buying motives of these services could not be checked; the reason is shown for each one. They are not on the list as poor performers but as unscored. The result of the basic metrics is shown for comparison.
+ Exceptionally transparent delivery terms directly at the bottom of the page: 'Delivery only 4.95 euros', 'Free delivery on orders over 60 euros', delivery time 3-5 working days and '14-day free returns', everything visible without going to checkout
– The site blocks automatic reading (bot protection).
Basic metrics: 82.0, rank 1 (for comparison only)
Weights are fixed. All companies are measured on the same scale. Read the full methodology.
| Buying motive | What is measured | Scale | Weight |
|---|---|---|---|
| Right of return QUESTIONCan I return the product if it is not suitable? | Right of return for online purchases in days. | 30 days or more = 100 points, no right of return = 0, directly proportional in between. | 24 p |
| Free delivery threshold QUESTIONHow much do I need to buy for postage to be free? | Minimum order value for free delivery to Finland. | €50 or less = 100 points, €100 or more = 0, in between directly proportional. | 12 p |
| Paying by invoice QUESTIONCan I pay by invoice and, if I wish, also by card or online banking? | Online shop payment methods. | Invoice and online banking or card = 100, invoice only = 40. | 14 p |
| Basic metrics | Digital quality, transparency, reachability and AI quality score | Basic metrics × 0.5 | 50 p |
Craft and handicraft supplies are sold online by dozens of specialist shops, but the price, delivery costs and availability are not always visible before the shopping cart. We scored 6 craft and handicraft web shops on 18 metrics. The key question: can you see the price, delivery costs and product availability directly on the page?
Arts, crafts and artist supplies are sold online by dozens of shops. What matters for the consumer is not the size of the range but whether the product's price is shown directly on the product page without logging in, whether you know the delivery costs and the free delivery threshold in advance, and whether the right of return and the product's availability are clearly shown. We scored six online shops by transparency, not by brand or range.
Product price visible directly on the product page (25), delivery costs and free delivery threshold stated openly (25), right of return and return terms clearly stated (20), product availability or stock level on the product page (15), operating company or business ID (Y-tunnus) displayed (15)
Transparency is 30% of the basic metrics, i.e. 15% of the total points · these metrics make up its 100 points · the full formula and the other pillars
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
Price and delivery costs are decisive. In craft supplies a single product is often cheap, so delivery costs and the free delivery threshold affect the final price more than the product itself. Shops that show the price, delivery costs and product availability directly rank at the top of the comparison; those that force you all the way to checkout fall behind.
Right of return and availability are another big difference. Some shops state stock levels and return terms in advance, while others reveal them only at the ordering stage. Five of the six are Finnish and state their business ID (Y-tunnus) or trade name in the footer; Panduro is a Swedish-owned Nordic chain.
Every company is measured with the same public formula: half of the points come from buyer's questions and half from basic metrics, which have four pillars: technical quality, transparency, reachability and AI quality score. Ranking cannot be bought, and you can see the origin of each point on the company's profile. Read the full methodology →
According to the comparison, the most transparent are the shops that show the price and product availability directly on the product page and openly state delivery costs, the free delivery threshold and the right of return. See each shop's scores in the table and choose according to your own needs. A ranking cannot be bought.
Craft orders are often small, so the delivery cost can be a large part of the total. That is why showing the price on the product page and stating the delivery cost in advance are the most important details for the consumer to compare, and they carry the greatest weight.
Most of the shops compared are Finnish companies that state the operating company or business ID (Y-tunnus) on their site. There is also one Nordic chain whose Finnish-language online shop openly states the operating company and a foreign registration number.
The 14-day right of return under Finland's Consumer Protection Act applies to distance purchases, but returns of opened packages and products cut to length (for example yarns or fabrics sold by the metre) are often restricted. Check each shop's return terms before buying.
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