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An entrepreneur or household that wants email on its own domain asks: how much does a mailbox cost per month, how much space does it have, and can I try it or cancel. These decide 50 points out of 100.
Score shows how the company does on our comparison criteria, on a 0–100 scale. Rankings cannot be bought.
Basic metrics · 78.7
+ Business ID (Y-tunnus) and address are shown directly in the front page footer: 'Pakkalankuja 6, 01510 Vantaa Business ID (Y-tunnus): 1985221-1'
Basic metrics: 78.7, rank 1 · no change
Basic metrics · 74.9
+ The pricing page shows exact monthly prices in euros: '€6... €5... €4.75... €4.67' for different tiers and billing periods
Basic metrics: 74.9, rank 2 · no change
Basic metrics · 56.5
+ Free-forever tier for up to 5 users, no credit card required: 'Mail Free Forever free. No credit cad required'
Basic metrics: 56.5, rank 5 · ▲ 2 places
Basic metrics · 57.6
+ A free account is offered prominently with no credit card required: 'Create a free account' repeated in several places on the page
Basic metrics: 57.6, rank 4 · no change
Basic metrics · 52.4
+ The free tier is clearly offered as its own package: 'Free Get a taste... 1 GB storage One calendar 3 labels'
Basic metrics: 52.4, rank 6 · ▲ 1 place
– Trial or right of cancellation: No free trial or money-back right for the paid package was found in the price list or terms of use. The free 1 GB package is separate, but it does not allow your own domain name.
Basic metrics · 65.3
+ The Finnish-language pricing page shows exact monthly prices per user for all tiers: 'Starter 6.80 € /user/month... Standard 13.60 € /user/month... Plus 21.10 € /user/month'
Basic metrics: 65.3, rank 3 · ▼ 3 places
Weights are fixed. All companies are measured on the same scale. Read the full methodology.
| Buying motive | What is measured | Scale | Weight |
|---|---|---|---|
| Monthly price QUESTIONWhat does a mailbox on your own domain cost per month? | Price of the cheapest paid package that allows a custom domain, in euros per user per month with annual payment. | €1 or less = 100 points, €7 or more = 0, in between directly proportional. | 26 p |
| Storage space QUESTIONHow much space is there in the mailbox? | Email storage in gigabytes in the package whose price was measured. | 50 GB or more = 100 points, 1 GB = 0, in between directly proportional. | 12 p |
| Trial or right of withdrawal QUESTIONCan I try it for free or cancel the order if the service does not suit me? | Length of the free trial or money-back right in days. | 30 days or more = 100 points, 0 days = 0, in between directly proportional. | 12 p |
| Basic metrics | Digital quality, transparency, reachability and AI quality score | Basic metrics × 0.5 | 50 p |
Business e-mail is a small but long-term SaaS commitment, and switching later is painful. We scored 6 e-mail services on 19 metrics. The most important question: can you see the monthly price immediately, or is it hidden behind a calculator?
Monthly price or pricing shown publicly (30), free trial period or freemium available (20), storage space, user numbers and features described (20), Finnish-language customer support mentioned (15), business ID (Y-tunnus) or owning company shown (10), help centre, guides or FAQ available (5)
Transparency is 30% of the basic metrics, i.e. 15% of the total points · these metrics make up its 100 points · the full formula and the other pillars
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
Zoner is the only Finnish service in the comparison, and it says so too. The business ID (Y-tunnus) and address are shown directly in the footer of the front page, and support is in Finnish with opening hours stated: phone, chat and e-mail. It still loses one point, as a free trial period is not mentioned, only a 30-day satisfaction guarantee.
Three out of six hide their price behind a calculator. Zoho Mail, Proton Mail and Tuta all show the free tier openly, but the euro amount of none of the paid tiers is visible in the page's static content; prices are rendered with JavaScript. Google Workspace, Fastmail and Zoner, on the other hand, show exact monthly prices directly.
None of the six international or foreign services mentions a Finnish-language support channel; Google Workspace's pricing page is in Finnish, but the language of the support channel itself is not stated. Only Zoner offers genuinely Finnish-language customer service by phone and chat.
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