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Fastmail

Rank 2 · Email services · Checked 12.10.2026

Websitefastmail.com
OwnerFastMail Pty Ltd (Australia); no Finnish Business ID, service entirely in English
Business IDNo Finnish business ID (Y-tunnus)
LCP (mobile)5.0 s
Basic metrics74.9, rank 2
70.1SCORE
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On the basic metrics alone, the score was 74.9 and the rank 2. The score is now 70.1 and rank 2 (no change). The difference comes from the buying motives: they measure what a buyer asks before deciding.

AI SUMMARY · AI ALGORITHM · 8.8.2026

Fastmail (FastMail Pty Ltd, Australia) näyttää tarkat kuukausihinnat euroissa suoraan hinnoittelusivulla ja tarjoaa maksuttoman kokeilujakson sekä mobiilisovellukset. Palvelu on kuitenkin kokonaan englanninkielinen ilman mainittua suomenkielistä tukea, eikä sivustolla ole suomalaista Y-tunnusta.

Strengths

  • The pricing page shows exact monthly prices in euros: '€6... €5... €4.75... €4.67' for different tiers and billing periods
  • Maksuton kokeilujakso tarjotaan: 'Try for free', ja sivu mainitsee 24/7-tuen: '24/7 expert support from real people'
  • Sovellukset ladattavissa App Storesta ja Google Playsta: 'Download Fastmail on the App Store... Download Fastmail on Google Play'

Areas to improve

  • Palvelu on kokonaan englanninkielinen, eikä suomenkielistä versiota tai tukea mainita millään ladatulla sivulla
  • Ei suomalaista Y-tunnusta millään ladatulla sivulla, FastMail Pty Ltd on australialainen yhtiö
  • Puhelinnumeroa, sähköpostiosoitetta tai chat-tukea ei näy suoraan hinnoittelusivulla; tuki on ohjattu ohjekeskuksen kautta. Korjaus 16.9.2026: sähköpostiosoite support@mybiz.com löytyy sivustolta, alkuperäinen mittaus ei nähnyt sitä.

How the score is calculated

Buying motives were checked on 12.10.2026 and basic metrics measured on 8.8.2026 from public sources. The same formula for everyone, read the full methodology.

Total score · weighted total

70.1 / 100
Monthly price26 p × 33.3 %8.7
Storage space12 p × 100.0 %12.0
Trial or right of withdrawal12 p × 100.0 %12.0
Basic metrics50 % × 74,937.5

Buying motives · weight 50 p

32,7 / 50
MetricMeasured valueSourcePoints
Monthly price
NOTEWith a monthly fee of €6. Price excluding taxes.
Individual 5 € per month when you pay for a year (60 €)fastmail.com
checked 12.10.2026
8.7 / 26
Storage space
NOTEPlus 10 GB for files.
50 GB for e-mail, calendar and contactsfastmail.com
checked 12.10.2026
12.0 / 12
Trial or right of withdrawalFree trial for up to 30 daysfastmail.com
checked 12.10.2026
12.0 / 12

If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.

Basic metrics · weighted sum, 50% of total points

74.9 / 100
Digital quality30 % × 85,125.5
Transparency30 % × 75,022.5
Reachability20 % × 55,011.0
AI quality score20 % × 79,315.9

Digital quality · weight 30%

85.1 / 100
MetricMeasured valueSourcePoints
Performance (mobile)71/100Technical measurement28.4 / 40
Accessibility93/100Technical measurement27.9 / 30
Findability (SEO)92/100Technical measurement13.8 / 15
Technical practices100/100Technical measurement15.0 / 15

Transparency · weight 30%

75.0 / 100
MetricMeasured valueSourcePoints
Monthly price or pricing publicly displayed
OBSERVATIONHinnoittelusivu näyttää euromääräiset hinnat eri tasoille ja laskutusjaksoille (kuukausittain/vuosittain), esim. '€6' / '€5' / '€4.75' / '€4.67' per käyttäjä/kk.
YesWebsite + AI extraction30.0 / 30
Free trial period or freemium offered
OBSERVATIONEtusivun ja hinnoittelusivun painike: 'Try for free'.
YesWebsite + AI extraction20.0 / 20
Storage space, number of users and features described
OBSERVATIONHinnoittelusivu: 'Every plan includes expert support from real people, access to all Fastmail apps, premium mail features like offline support, Scheduled Send, and integrations with 1Password, Dropbox, and more.'
YesWebsite + AI extraction20.0 / 20
Finnish-language customer support mentioned
OBSERVATIONThe website is entirely in English; Finnish-language support is not mentioned on any loaded page.
NoWebsite + AI extraction0.0 / 15
Business ID or owning company displayed
OBSERVATIONNo Finnish Business ID on any loaded page.
NoWebsite + AI extraction0.0 / 10
Help centre, guides or FAQ available
OBSERVATIONSivulla mainitaan 'Visit our comprehensive help center for more details.'
YesWebsite + AI extraction5.0 / 5

Reachability · weight 20%

55.0 / 100
MetricMeasured valueSourcePoints
Phone number shownNoWebsite + AI extraction0.0 / 30
Email shownYesWebsite + AI extraction15.0 / 15
Chat supportNoWebsite + AI extraction0.0 / 15
Opening hours shownYesWebsite + AI extraction15.0 / 15
FAQ sectionYesWebsite + AI extraction15.0 / 15
Mobile appYesWebsite + AI extraction10.0 / 10

AI quality score · weight 20%

79.3 / 100
MetricMeasured valueSourcePoints
Clarity of information78/100AI analysis26.5 / 34
Findability of pricing85/100AI analysis28.1 / 33
Content coverage75/100AI analysis24.8 / 33

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Is this your company?

The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.

With website and information fixes you gain at most +12.6 points: 70.1 → 82.7, rank 2 → 1.

See the free pre-analysis The analysis does not change the score. Only improving the metrics does.

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