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On the basic metrics alone, the score was 59.5 and the rank 4. The score is now 37.8 and rank 4 (no change). The difference comes from the buying motives: they measure what a buyer asks before deciding.
DocuWare kuvaa ydintoimintonsa (arkistointi, sähköinen allekirjoitus, versionhallinta, integraatiot) ja omistuksensa (Ricohin tytäryhtiö) avoimesti, ja tietoturvakuvaus on vahva. Läpinäkyvyyden heikkous on hinta: se on aina yhteydenoton takana, eikä itsepalvelukokeilua ole. Datan sijaintia ei nimetä lukemillamme sivuilla.
Buying motives checked on 13.10.2026 and basic metrics measured on 25.8.2026 from public sources. Same formula for everyone, read the full methodology.
| Price is shown before purchase | 22 p × 0.0 % | 0.0 |
| Trial without a salesperson | 12 p × 0.0 % | 0.0 |
| Cloud and own server | 8 p × 100.0 % | 8.0 |
| ISO-certified information security | 8 p × 0.0 % | 0.0 |
| Basic metrics | 50 % × 59,5 | 29.8 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Price is shown before purchase NOTEThe front page menu or content has no price page; docuware.com/pricing redirects to the front page. | Price not published, demo request only | start.docuware.com checked 13.10.2026 | 0.0 / 22 |
| Trial without a salesperson | Demo request only | start.docuware.com checked 13.10.2026 | 0.0 / 12 |
| Cloud and own server | Cloud and on-premises deployment | start.docuware.com checked 13.10.2026 | 8.0 / 8 |
| ISO-certified information security | The security page (secure-document-archiving) describes encryption and access rights but does not mention ISO certification; no separate certificate page was found among the front page links. | docuware.com, front page · docuware.com, security checked 13.10.2026 | 0.0 / 8 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 70,1 | 21.0 |
| Transparency | 30 % × 67,0 | 20.1 |
| Reachability | 20 % × 25,0 | 5.0 |
| AI quality score | 20 % × 66,8 | 13.4 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 46/100 | Technical measurement | 18.4 / 40 |
| Accessibility | 92/100 | Technical measurement | 27.6 / 30 |
| Findability (SEO) | 92/100 | Technical measurement | 13.8 / 15 |
| Technical practices | 69/100 | Technical measurement | 10.3 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Price per user or monthly price publicly on the website without a request for quotation OBSERVATIONtuotesivu kuvaa 'flexible licenses for different business sizes', mutta euromäärää tai käyttäjähintaa ei näytetä; hinta pyydetään yhteydenotolla ('Contact us'). | No | Website + AI extraction | 0.0 / 22 |
| Electronic signature stated as a feature OBSERVATIONTuotesivun navigaatio ja ominaisuudet: 'Electronic signature' omana osionaan. | Yes | Website + AI extraction | 16.0 / 16 |
| Electronic archiving and long-term storage, or retention periods stated OBSERVATIONTuotesivu: 'Secure document archiving' ja 'Well-organized documents not only help you comply with retention policies... DocuWare offers features such as encryption, access control and audit trails.' | Yes | Website + AI extraction | 14.0 / 14 |
| Data location (EU or Finland) and data protection (GDPR) clearly stated OBSERVATIONtuotesivu kuvaa 'Your data transmissions are encrypted and easy-to-manage permissions protect sensitive information', mutta datakeskuksen tai EU-alueen sijaintia ei nimetä lukemillamme sivuilla. | Partly | Website + AI extraction | 7.0 / 14 |
| Version control, access rights or change log (audit trail) stated OBSERVATIONTuotesivu: 'Automate manual data entry and repetitive tasks such as filing, version control, approvals and reminders.' Lisäksi audit trails. | Yes | Website + AI extraction | 10.0 / 10 |
| Free trial or demo and its terms displayed OBSERVATIONTuotesivu: 'Contact us for a free demo', ilmainen demo tarjotaan, mutta vain yhteydenoton kautta; erillinen /free-demo-osoite palautti 404. | Partly | Website + AI extraction | 4.0 / 8 |
| Integrations (Microsoft 365, Teams, e-mail, ERP) stated OBSERVATIONTuotesivun integraatiokatalogi: Teams integration, Outlook integration, SAP integration, Generic email integration, One-click integration. | Yes | Website + AI extraction | 8.0 / 8 |
| Owning company or group stated on the website OBSERVATIONAbout-sivu: 'Founded in Germany... In 2019, DocuWare was acquired by Ricoh. While wholly owned by Ricoh, DocuWare operates as an independent subsidiary.' (Germering, Saksa). | Yes | Website + AI extraction | 8.0 / 8 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONpuhelinnumeroa ei näytetty lukemillamme tuote- ja about-sivuilla. | No | Website + AI extraction | 0.0 / 30 |
| Email shown OBSERVATIONa public e-mail address was not shown on the pages we read. | No | Website + AI extraction | 0.0 / 15 |
| Chat support OBSERVATIONchat support was not mentioned on the pages we read. | No | Website + AI extraction | 0.0 / 15 |
| Opening hours shown OBSERVATIONcustomer service opening hours were not presented. | No | Website + AI extraction | 0.0 / 15 |
| FAQ section OBSERVATIONAbout-/tuotesivuilla usein kysyttyä -osio, esim. 'Is DocuWare a cloud or on-premises solution?' vastauksineen. | Yes | Website + AI extraction | 15.0 / 15 |
| Mobile app OBSERVATIONTuotesivu: 'Whether you're in the office, at home, or on the road, DocuWare grants you instant access to all your business documents and workflows', mobiilikäyttö tuettu. | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 80/100 | AI analysis | 27.2 / 34 |
| Findability of pricing | 35/100 | AI analysis | 11.6 / 33 |
| Content coverage | 85/100 | AI analysis | 28.1 / 33 |
Oletko DocuWare-palvelun asiakas? Kerro kokemuksesi. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +50.2 points: 37.8 → 88.0, rank 4 → 1.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
