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On the basic metrics alone, the score was 79.7 and the rank 1. The score is now 70.5 and rank 3 (▼ 2 places). The difference comes from buying motives: they measure what the buyer asks before deciding.
Zoho CRM yhdistää julkisen ja edullisen käyttäjäkohtaisen hinnan (Standard alk. 14 €/käyttäjä/kk), pysyvän ilmaistason kolmelle käyttäjälle ja vertailun vahvimman tietosuojalinjan: yhtiö ilmoittaa isännöivänsä datan omissa datakeskuksissaan eikä myyvänsä sitä. Miinuksena on suomenkielisen palvelun puuttuminen.
Buying motives checked 16.10.2026 and basic metrics measured 18.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Price of the cheapest paid tier | 24 p × 69,6 % | 16.7 |
| Permanently free tier | 14 p × 100.0 % | 14.0 |
| Trial period length | 12 p × 0.0 % | 0.0 |
| Basic metrics | 50 % × 79,7 | 39.9 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Price of the cheapest paid tier NOTEThe page has a monthly and yearly view; the billing method of the price is not mentioned in this row. | Standard €14/user/month | zoho.com checked 16.10.2026 | 16.7 / 24 |
| Permanently free tier | Free edition for 3 users | zoho.com checked 16.10.2026 | 14.0 / 14 |
| Trial period length | The length of the trial period is not mentioned on the pricing page (only a START FREE TRIAL button). | zoho.com, prices checked 16.10.2026 | 0.0 / 12 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 77,0 | 23.1 |
| Transparency | 30 % × 85,0 | 25.5 |
| Reachability | 20 % × 70,0 | 14.0 |
| AI quality score | 20 % × 85,7 | 17.1 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 50/100 | Technical measurement | 20.0 / 40 |
| Accessibility | 96/100 | Technical measurement | 28.8 / 30 |
| Findability (SEO) | 92/100 | Technical measurement | 13.8 / 15 |
| Technical practices | 96/100 | Technical measurement | 14.4 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Per-user monthly price publicly shown without contacting the company OBSERVATIONPricing page: Standard '€14', Professional '€23', Enterprise '€40', Ultimate '€52' per user/month | Yes | Website + AI extraction | 25.0 / 25 |
| Free version or trial and its limits stated OBSERVATIONHinnastosivun otsikko: 'Free for 3 users'; pysyvä ilmainen edition | Yes | Website + AI extraction | 15.0 / 15 |
| Contents of package tiers and annual vs. monthly price itemised OBSERVATIONneljä tasoa eritelty, hinta per käyttäjä ja vuosilaskutus näkyvissä | Yes | Website + AI extraction | 15.0 / 15 |
| EU or GDPR data location and data protection stated OBSERVATIONHinnastosivu: 'we ... use our own tools hosted in our data centres. Your data is yours, and we never monetize it for advertisement purposes'; EU-datakeskus saatavilla | Yes | Website + AI extraction | 15.0 / 15 |
| Contract term and cancellation stated OBSERVATIONannual and monthly billing, termination terms in the contract terms | Partly | Website + AI extraction | 5.0 / 10 |
| Finnish-language interface and support OBSERVATIONwebsite and support in English | No | Website + AI extraction | 0.0 / 10 |
| Owning company stated on the site OBSERVATIONthe service is provided by Zoho Corporation (Chennai/Austin) | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONalueelliset myynti- ja tukinumerot ilmoitetaan, mutta ne vaihtelevat tason ja alueen mukaan | Partly | Website + AI extraction | 15.0 / 30 |
| Email shown OBSERVATIONsupport e-mail available, not consistently on the price list page | Partly | Website + AI extraction | 7.5 / 15 |
| Chat support OBSERVATIONZoho tarjoaa chat-tuen | Yes | Website + AI extraction | 15.0 / 15 |
| Opening hours shown OBSERVATIONtuen aukioloajat riippuvat tasosta (mm. 24 tunnin arkituki ylemmillä tasoilla) | Partly | Website + AI extraction | 7.5 / 15 |
| FAQ section OBSERVATIONZoho help centre and knowledge base available | Yes | Website + AI extraction | 15.0 / 15 |
| Mobile app OBSERVATIONZoho CRM -mobiilisovellus saatavilla iOS- ja Android-sovelluskaupoista | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 85/100 | AI analysis | 28.9 / 34 |
| Findability of pricing | 88/100 | AI analysis | 29.0 / 33 |
| Content coverage | 84/100 | AI analysis | 27.7 / 33 |
Oletko Zoho CRM -palvelun asiakas? Kerro kokemuksesi. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +22.1 points: 70.5 → 92.6, rank 3 → 1.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.You were the measured #1 in the CRM systems category. The badge stays yours permanently and shows the period when you were #1. It works as a link to this public profile. Rankings and badges cannot be bought.
