A relative of an elderly person asks what a safety phone costs per month, whether a professional answers the alarm around the clock, whether help is also sent to the location, and whether the prices of additional devices are visible. These decide 50 points out of a hundred.
tunstall.fi · Tunstall Oy (business ID (Y-tunnus) 0846162-9, trade name Suomen Turvapuhelinpalvelut) offers a personal alarm phone service also to private customers throughout Finland; alarms are answered around the clock by licensed nurses and practical nurses of the safety service centre.
76.0SCORE
Monthly price88
Price of a locating safety alarm65
Alarms to a professional 24/7100
Assistance visits40
Prices of accessories shown100
Basic metrics · 69.7
Digital quality65
Transparency82
Reachability45
AI quality score83
+ Package prices for private customers shown directly on the site: personal alarm phone and alarm wristband 35 €/month, the same plus an optional extra sensor 42 €/month, locating safety watch 59 €/month; prices of additional devices (fall alarm, door alarm, fire alarm) are also listed
loistohoiva.fi · Loistohoiva Oy (business ID (Y-tunnus) 2528425-7) offers a private customer a safety bracelet and a locating safety watch for a monthly price; a trained care professional answers the call for help around the clock, every day of the year.
75.1SCORE
Monthly price75
Price of a locating safety alarm75
Alarms to a professional 24/7100
Assistance visits60
Prices of accessories shown0
Basic metrics · 80.9
Digital quality80
Transparency83
Reachability75
AI quality score85
+ The monthly price is shown publicly: emergency bracelet 40 €/month and locating emergency watch 55 €/month, and the price includes both the emergency phone and the bracelet or watch
huolenpitohelena.fi · Huolenpito Helena Oy (business ID (Y-tunnus) 2192073-8) is a Finnish security services company whose Turvapuhelin service includes a wristband and its own 24/7 security service centre; the monthly price is stated on the site.
67.2SCORE
Monthly price42
Price of a locating safety alarm0
Alarms to a professional 24/7100
Assistance visits100
Prices of accessories shown50
Basic metrics · 79.5
Digital quality70
Transparency92
Reachability68
AI quality score87
+ The monthly price and extras are stated precisely on the site: 53 €/month, 63 €/month with a fall alarm, and assistance visits 70 €/visit (Mon 8 - Fri 16) or 85 €/visit at other times
Basic metrics: 79.5, rank 2 · ▼ 1 place
– Price of a location-tracking safety watch: A location-tracking safety watch is not mentioned on the safety phone page or the price list page.
turvallisestikotona.fi · AddSecure Smart Care Oy (business ID (Y-tunnus) 3022469-7, formerly Stella Terveysteknologia Oy) provides a personal alarm phone, a locating alert bracelet and an alarm centre service in the turvallisestikotona.fi consumer online store; AddSecure bought Stella's personal alarm phone business in 2020.
67.1SCORE
Monthly price97
Price of a locating safety alarm49
Alarms to a professional 24/7100
Assistance visits40
Prices of accessories shown50
Basic metrics · 56.8
Digital quality50
Transparency74
Reachability15
AI quality score83
+ Exceptionally detailed package price list directly on the site: safety phone and alerts to relatives 31.38 €/month, to a safety phone centre 60.57 €/month, with smart extra services 66.85 €/month; locating safety bracelet 65.26-79.40 €/month
omavahti.fi · OmaVahti Oy (business ID (Y-tunnus) 2734287-9) sells safety bracelets and personal alarm phones in its online store that alert the phones of close relatives directly; the devices are bought for a one-off price with no mandatory monthly monitoring centre fee.
28.5SCORE
Monthly price0
Price of a locating safety alarm0
Alarms to a professional 24/70
Assistance visits0
Prices of accessories shown0
Basic metrics · 57.0
Digital quality67
Transparency45
Reachability45
AI quality score72
+ The most extensive device description in the comparison: over 20 tested safety phones and safety bracelets, with features including SOS emergency calls, GPS tracking without usage fees, medication reminder, geofencing (GEO Fence) and fall detection, plus a PDF brochure
Basic metrics: 57.0, rank 4 · ▼ 1 place
– Monthly price: The Turvaranneke has no monthly fee; the device costs €229.90 as a one-off purchase (front page and product page), so the monthly price cannot be compared.
www.dementiaonlineshop.com · Dementia Products International Oy (business ID (Y-tunnus) 2434008-5) sells safety bracelets and GSM safety phones as well as home and care home alarms in the DementiaOnlineShop web shop; the safety bracelet alerts preprogrammed numbers directly without a separate monthly fee for a monitoring centre.
25.9SCORE
Monthly price0
Price of a locating safety alarm0
Alarms to a professional 24/70
Assistance visits0
Prices of accessories shown0
Basic metrics · 51.7
Digital quality59
Transparency38
Reachability45
AI quality score68
+ One-off device prices are clearly shown in the online store (e.g. Turvaranneke 3S 235.00 €) and the product can be ordered directly through the shopping cart without making contact
Basic metrics: 51.7, rank 6 · no change
– Monthly price: The site is an online shop for assistive devices without a monthly fee for a personal alarm service, and the front page has no monthly price.
QUESTIONWhat does a personal alarm service cost per month?
Monthly price of the cheapest published personal alarm phone package for private customers.
30 €/month or less = 100 points, 70 €/month or more = 0, in between directly proportional.
20 p
Price of a locating safety alarm
QUESTIONHow much does a locating safety watch or bracelet that works outside the home cost per month?
Monthly price of the cheapest published tracking package.
45 €/month or less = 100 points, 85 €/month or more = 0, in between directly proportional.
8 p
Alarms to a professional 24/7
QUESTIONDoes a professional respond to the alarm around the clock?
Whether the alarm is routed to round-the-clock monitoring or only to relatives' phones.
Round-the-clock on-call service = 100, alerts only for close ones = 0.
10 p
Assistance visits
QUESTIONWill the helper come, and do I know what it costs?
Whether a helping visit is offered and whether its price is published.
Price published = 100, priced separately on request = 60, only in limited areas = 40, not at all = 0.
6 p
Prices of accessories shown
QUESTIONCan I see before ordering what the fall, door and fire alarms cost?
Monthly prices of additional devices published on the page.
Price of several additional devices published = 100, price of one or a package = 50, prices only on request = 0.
6 p
Basic metrics
Digital quality, transparency, reachability and AI quality score
Basic metrics × 0.5
50 p
Notes
The comparison is based on the prices and service descriptions that the companies publish on their own sites. Monthly prices are the prices of the cheapest published private-customer package, and the packages do not include the same things, so alarm reception is measured separately.
OmaVahti sells a personal alarm wristband as a one-off purchase without an alarm centre, and DementiaOnlineShop is an online store for assistive devices without a monthly service. For them the price motives are left blank, and the reason for the missing data is given for each.
Huolenpito Helena's emergency phone terms are in a PDF file that could not be read as text, so the contract commitment is not compared.
About this comparison
We scored 6 personal alarm and safety bracelet services aimed at private customers on 24 metrics. The key question for the subscriber: are the monthly price, the content of the monitoring, response time, devices and service area shown on the site before contact, or do the price and terms only become clear after a quote request?
A safety phone and safety bracelet help an older person or someone with a long-term illness live more safely in their own home: help can be summoned quickly with one press of a button. The service can be obtained through one's own wellbeing services county, but it can also be ordered directly from a private provider without a service needs assessment and queueing. There are two kinds of operators on the market: professionally monitored services, where the alarm is answered by a care professional at a safety phone centre for a monthly fee, and device shops, where the safety phone alerts a relative's mobile phone directly without a monitoring centre. We scored the services that can be ordered directly by a private customer by transparency: whether the monthly price, content of the on-call service, response time, devices and service area are visible on the site before contacting the provider.
What transparency means in this category
The service's monthly price is publicly displayed before contact (price or clear price list) (22), service content described (what the monthly price includes, help dispatch, equipment rental) (12), on-call provider and availability stated (own or outsourced monitoring centre, 24/7, training of professionals) (12), devices described (bracelet, pendant, locating safety watch, fall detection) (10), response time or progress of help stated (how and how quickly help is received after an alarm) (8), installation or activation fee and delivery method stated before ordering (8), service area stated (nationwide or limited areas) (8), order can be placed online (online shop or order form), not just a phone number (6), contract terms stated (notice period, trial period or non-binding contract) (6), contact details displayed (phone or e-mail) (4), business ID (Y-tunnus) displayed on the site (4)
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
Who is on the list? Included are personal alarm and safety bracelet services that a private customer can order directly to the home without a wellbeing services county decision and that have a live site of their own. Some are professionally monitored 24/7 services (Loistohoiva, Huolenpito Helena, Tunstall, AddSecure Smart Care) where a care professional answers the alarm. OmaVahti and DementiaOnlineShop, on the other hand, sell devices that alert directly to a close relative's phone without a monitoring centre. Operators selling only to care homes and wellbeing services counties were left out.
What determines the ranking? The comparison is based on transparency. What is decisive is whether the monthly price is already visible on the site, whether it is stated what the price includes, who is on call and how quickly help is available, and which devices the service includes. The lowest price does not raise the ranking, but how openly the total cost and the content of the service become clear before contact.
Why are the monthly price and on-call service emphasised? A personal alarm service is a continuing monthly-fee contract, so a public monthly price and information on any installation or activation fee are a big advantage for the subscriber. Equally important is whether the alarm is answered by an in-house or outsourced monitoring centre and whether the operator is a trained healthcare professional. Some services state both openly, others only when the contract is made.
Comparison guide
What to consider in the comparison
A monitored personal alarm service typically costs around 30-55 euros per month, and the price includes the alarm phone, an alert bracelet and a 24-hour monitoring centre. An additional fall-detection sensor and other extra devices usually cost a few euros more per month.
Possible assistance visits, i.e. visits by a safety responder to the home, are often charged separately per visit and are not included in the monthly price. It is worth finding out their prices and coverage area in advance.
Some operators produce the alarm centre service themselves, others act as resellers of another company's service. For example, a care-sector company may sell a service whose technical personal alarm centre is produced by a specialised security technology company.
Equipment shops sell safety bracelets and GSM safety phones for a one-off price. In these, the alarm goes directly to a loved one's phone and not to an emergency response centre, so there is no continuing monthly fee, but there is also no professional on standby to help.
Service area varies. Some services operate across Finland, others only in certain areas, and safety responder visits are often offered only in the largest cities. Make sure the service covers your own home town.
How Suomen Paras assesses and scores
Every company is measured with the same public formula: half of the points come from buyer's questions and half from basic metrics, which have four pillars: technical quality, transparency, reachability and AI quality score. Ranking cannot be bought, and you can see the origin of each point on the company's profile. Read the full methodology →
Expert tips
Find out the monthly price as a whole: what it includes, and whether installation, activation or security responder visits are charged separately.
Ask who handles the alarm. Is it handled by an in-house or outsourced emergency call centre, is it staffed around the clock, and is the operator a trained care professional.
Think about the need: does your loved one move around a lot outside the home. In that case a GPS-tracking safety watch is a better choice than a wristband, because an alarm can also be raised when away from home.
Compare devices: fall detection, door alarm, fire alarm and a waterproof wristband add safety but often also the monthly price.
Check the contract terms before ordering: whether there is a fixed term or notice period, and who owns the equipment when the contract ends.
Frequently asked questions
What does a personal alarm service cost per month?
A professionally monitored personal alarm phone service typically costs around 30-55 euros a month. The price includes the alarm phone, an alarm wristband and a round-the-clock alarm response centre. Fall detection and a location-enabled safety watch raise the price by a few euros a month. Some providers state the monthly price openly on the site, others only after contact.
Is a wellbeing services county decision needed to get a safety phone?
No need. A personal alarm service can be ordered directly from a private provider without a service needs assessment and waiting. Alternatively, the service can be applied for through your own wellbeing services county's elderly services, in which case a service needs assessment is involved.
What is the difference between a monitored personal emergency alarm service and a personal alarm wristband?
In a monitored service the alarm goes to a safety phone centre, where a care professional assesses the situation and, if necessary, sends help to the location. A safety bracelet bought from a device shop, by contrast, alerts a relative's mobile phone directly without a monitoring centre. A monitored service carries a monthly fee, the device is a one-off purchase.
Does the service cover all of Finland?
Not always. Some services work nationwide, others only in a certain area. Visits by a safety helper, i.e. a person who comes to the scene to help, are often offered only in the largest cities. Make sure that both the safety phone service and any assistance visits cover your home town.
Does a safety alarm bracelet work in the shower and outside the home?
Most safety bracelets are splash-proof or waterproof, so they can also be used in the shower, where many accidents happen. For getting around outside the home, a GPS-tracking safety watch works best, as the alarm can be raised from anywhere and the positioning directs help to the right place.
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