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Someone buying an instrument online asks how much must be ordered for free delivery, who pays for the return, what a small parcel costs and how quickly the order ships. These decide 50 points out of a hundred.
Score shows how the company does on our comparison criteria, on a 0–100 scale. Rankings cannot be bought.
Basic metrics · 80.6
+ Stock levels are shown exceptionally precisely in the product list, separately for the web shop and the store (e.g. 'Online store: In stock', 'Online shop: arriving in stock 1 November 2026', 'Shop: Out of stock in the shop')
Basic metrics: 80.6, rank 3 · ▲ 2 places
Basic metrics · 80.7
+ Delivery costs are itemised in euros and tiered: orders over 40 euros are free, orders under 40 euros from 6.90 euros, Posti services from 15 euros, home delivery from 35 euros, and pickup from the Turku shop is free
Basic metrics: 80.7, rank 2 · no change
Basic metrics · 82.0
+ Delivery methods and costs itemised in euros: Matkahuolto XXS 5.90 euros, mail slot delivery 8.90 euros, distribution parcel 20.00 euros, Posti small parcel 5.90-6.50 euros; the product list shows both the price and the availability status ('In stock now', 'Made to order - OUT OF STOCK')
Basic metrics: 82.0, rank 1 · ▼ 2 places
Basic metrics · 76.5
+ Delivery costs are stated in euros and tiered: pickup from the Helsinki store free, Matkahuolto 6 euros (free over 149 euros), distribution parcel 14 euros, home delivery 16 euros, special products such as digital pianos and drum kits 29 euros surcharge
Basic metrics: 76.5, rank 4 · no change
– Return costs: Who pays the return costs is not stated in the delivery terms, in section 6 Right of return or in the return instructions.
Basic metrics · 72.7
+ Product lists show both price and stock level directly (e.g. electric guitars 229.00-3,499.00 euros, status 'In stock'), and the list can be sorted by availability
Basic metrics: 72.7, rank 5 · no change
– Delivery cost of a small package: Delivery costs only appear at checkout after entering the postcode, and the terms pages give no price in euros.
Basic metrics · 69.2
+ Product prices and availability are shown directly on the product page (e.g. product priced at 15.99 euros, status 'Not available'), so the status of the product is clear before the basket
Basic metrics: 69.2, rank 6 · no change
– Return costs: Who bears the return costs is not stated in the Returns section or elsewhere in the delivery terms.
Weights are fixed. All companies are measured on the same scale. Read the full methodology.
| Buying motive | What is measured | Scale | Weight |
|---|---|---|---|
| Free delivery threshold QUESTIONHow much do I need to order for delivery to be free? | Order value in euros from which delivery costs are waived. | 40 € or less = 100 points, 150 € or more = 0, in between directly proportional. | 20 p |
| Return costs QUESTIONWho pays for the return if the product is not faulty? | Who bears the return cost in an ordinary customer return, according to the terms page. | Return is free of charge for the customer = 100, customer pays the return costs = 0. | 10 p |
| Delivery cost for a small parcel QUESTIONWhat does a small order cost to deliver? | Cheapest delivery fee to Finland stated on the terms page. | 5 € or less = 100 points, 10 € or more = 0, directly proportional in between. | 10 p |
| Delivery time QUESTIONHow quickly does the order ship or arrive? | The longest dispatch or delivery time stated on the terms page for an in-stock product, in working days. | 1 working day or less = 100 points, 7 working days or more = 0, directly proportional in between. | 10 p |
| Basic metrics | Digital quality, transparency, reachability and AI quality score | Basic metrics × 0.5 | 50 p |
An instrument is an emotional but often expensive purchase, and online shops differ in how openly they state the price, delivery costs, right of return and warranty. We compared six domestic instrument online shops on transparency metrics: whether the product price and availability are shown directly, whether delivery costs and the free delivery threshold are stated in advance, and whether the warranty and operating company are shown. All six are Finnish-owned and each has its own live online shop.
Instrument price directly on the product page without logging in (25), delivery costs and free delivery threshold openly stated (20), right of return and return terms clearly stated (15), warranty length or the instrument's condition and testing stated (15), stock level or availability visible on the product page (10), operating company or business ID (Y-tunnus) displayed (15)
Transparency is 30% of the basic metrics, i.e. 15% of the total points · these metrics make up its 100 points · the full formula and the other pillars
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
Price and warranty are decisive. The price range for musical instruments is huge, and warranties vary from shop to shop. Shops that show the price, delivery costs and warranty directly on the product page rank at the top of the comparison; those that reveal these only at checkout fall behind.
Stock level and right of return are a question of their own for musical instruments. Some shops state product availability as a quantity and the return terms clearly, others only at the ordering stage. All six are Finnish-owned online shops with their own live fi site.
Every company is measured with the same public formula: half of the points come from buyer's questions and half from basic metrics, which have four pillars: technical quality, transparency, reachability and AI quality score. Ranking cannot be bought, and you can see the origin of each point on the company's profile. Read the full methodology →
In all six shops compared, the product price is shown directly in the product listing without logging in. Differences arise from other metrics such as delivery costs, warranty and stock level accuracy.
Products bought from a web shop have a 14-day right of return under the Consumer Protection Act from receipt of the goods. The product must be in its original packaging and in saleable condition, and hygiene products such as earplugs and wind instrument mouthpieces are often excluded from the right of return.
Most instruments have a one-year warranty, but for some brands and products the warranty can be several years or even lifetime, depending on the manufacturer's terms. The warranty covers material and manufacturing defects, not normal wear or consumable parts.
The points are based on publicly visible transparency: is the price shown on the product page, are delivery costs and the free-delivery threshold stated, are the right of return and warranty clearly shown, is the stock level visible and is the operating company or business ID (Y-tunnus) shown. We do not assess the quality of products or the breadth of the range.
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