Home › Debt collection agencies › Intrum
On the basic metrics alone, the score was 76.7 and the rank 4. The score is now 64.3 and rank 5 (▼ 1 place). The difference comes from buying motives: they measure what the buyer asks before deciding.
Intrum on Suomen suurin perintätoimisto, ja sen velallisille suunnattu asiakaspalveluosio on alan läpinäkyvimpiä: se erittelee perintäkulut ja lakisääteisen kulukaton, kuvaa perinnän vaiheet ja tarjoaa maksusuunnitelman sekä ympäri vuorokauden auki olevan Oma Intrum -palvelun. Selkeimmät puutteet ovat Y-tunnuksen puuttuminen ja se, ettei velallisen ulkopuolista valitustietä kerrota.
Buying motives checked 16.10.2026 and basic metrics measured 18.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Collection costs are disclosed | 18 p × 50.0 % | 9.0 |
| Payment arrangements online | 14 p × 100.0 % | 14.0 |
| Client's price is disclosed | 12 p × 0.0 % | 0.0 |
| Customer service opening hours | 6 p × 50.0 % | 3.0 |
| Basic metrics | 50 % × 76,7 | 38.4 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Collection costs are disclosed NOTEMaximum debt collection letter fees were not found on the customer service pages read. | Only the credit information notice fee of 20 € is stated | intrum.fi checked 16.10.2026 | 9.0 / 18 |
| Payment arrangements online NOTEThe possibility depends on the debt and the creditor. | Due date postponement and payment plan in Oma Intrum | intrum.fi checked 16.10.2026 | 14.0 / 14 |
| Client's price is disclosed | The price of the debt collection service for the client was not found on the front page, in the business section or on the service page. | intrum.fi, customer service checked 16.10.2026 | 0.0 / 12 |
| Customer service opening hours | Experts on weekdays 8–17 | intrum.fi checked 16.10.2026 | 3.0 / 6 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 71,4 | 21.4 |
| Transparency | 30 % × 77,5 | 23.2 |
| Reachability | 20 % × 75,0 | 15.0 |
| AI quality score | 20 % × 85,0 | 17.0 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 42/100 | Technical measurement | 16.8 / 40 |
| Accessibility | 90/100 | Technical measurement | 27.0 / 30 |
| Findability (SEO) | 92/100 | Technical measurement | 13.8 / 15 |
| Technical practices | 92/100 | Technical measurement | 13.8 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Collection costs and statutory maximum amounts stated to the debtor OBSERVATIONUsein kysyttyä: 'Ensimmäisestä maksuvaatimuksesta voi muodostua saatavien perinnästä annetun lain mukaan perintäkuluja seuraavasti: 10 eur, jos maksamattoman laskun summa on alle 10 euroa' ja kulukatto 'Enintään 60 eur, jos saatavan pääoma on enintään 100 euroa'. | Yes | Website + AI extraction | 25.0 / 25 |
| Stages of debt collection and legal collection described OBSERVATION'Jos velkaa ei makseta tai maksusta ei saada sovittua vapaaehtoisesti, velkoja voi vaatia velan perimistä oikeudessa (oikeudellinen perintä).' | Yes | Website + AI extraction | 20.0 / 20 |
| Payment plan or extra payment time for the debtor stated OBSERVATION'Useimmiten on mahdollista tehdä maksusuunnitelma, jonka avulla voit maksaa velkasi useammassa erässä.' | Yes | Website + AI extraction | 15.0 / 15 |
| Debtor's right to dispute the invoice and the possibility to appeal stated OBSERVATION'Saitko laskun väärin perustein tai onko laskun summa mielestäsi virheellinen? Kirjaudu Oma Intrum -palveluumme ilmoittaaksesi asiasta.' HAVAINTO: kuluttaja-asiamiehen valitustietä ei mainita. | Partly | Website + AI extraction | 7.5 / 15 |
| Debtor's own online service for handling the matter shown OBSERVATION'Oma Intrum -palvelumme on avoinna 24/7'; velallinen kirjautuu pankkitunnuksilla tai kirjeen tiedoilla. | Yes | Website + AI extraction | 10.0 / 10 |
| Business ID or responsible company clearly displayed OBSERVATIONY-tunnusta ei näytetä asiakaspalvelu- eikä Intrum yrityksenä -sivulla. | No | Website + AI extraction | 0.0 / 10 |
| Debt collection licence or registration stated OBSERVATIONperintälupaa tai valvovaa viranomaista ei mainita velallisen sivuilla. | No | Website + AI extraction | 0.0 / 5 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONToimialakohtaiset numerot ja vaihde +358 9 229 111 ota-yhteyttä-sivulla. | Yes | Website + AI extraction | 30.0 / 30 |
| Email shown OBSERVATIONUsein kysyttyä -osiossa velallisen yhteydenottoon info.finland@intrum.com. | Yes | Website + AI extraction | 15.0 / 15 |
| Chat support | No | Website + AI extraction | 0.0 / 15 |
| Opening hours shown OBSERVATION'Tavoitat asiantuntijamme parhaiten arkisin klo 8.00-17.00.' | Yes | Website + AI extraction | 15.0 / 15 |
| FAQ section OBSERVATIONlaaja 'Usein kysyttyä' -osio lasku maksamatta -sivulla. | Yes | Website + AI extraction | 15.0 / 15 |
| Mobile app | No | Website + AI extraction | 0.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 84/100 | AI analysis | 28.6 / 34 |
| Findability of pricing | 86/100 | AI analysis | 28.4 / 33 |
| Content coverage | 85/100 | AI analysis | 28.1 / 33 |
Oletko Intrum-palvelun asiakas? Kerro kokemuksesi. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +22.7 points: 64.3 → 87.0, rank 5 → 1.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
