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On the basic metrics alone, the score was 78.5 and the rank 4. The score is now 39.2 and rank 6 (▼ 2 places). The difference comes from buying motives: they measure what the buyer asks before deciding.
Sustera (entinen Raksystems) on alan suurin toimija ja se näkyy sisällön kattavuudessa: raportin sisältö, kiinteä hinta laskurista, ISO 9001 -laatujärjestelmä, piilovirhevakuutus ja yli 200 000 tehdyn tarkastuksen historia ovat kaikki esillä. Läpinäkyvyyttä laskee se, että yksittäisten tarkastajien pätevyyksiä ei nimetä, suoritusohjetta ei mainita koodilla ja raportin toimitusaikaa ei kerrota.
Buying motives checked 15.10.2026 and basic metrics measured 25.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Starting price | 22 p × 0.0 % | 0.0 |
| Travel costs | 10 p × 0.0 % | 0.0 |
| Late cancellation fee | 10 p × 0.0 % | 0.0 |
| Energy certificate included with the condition inspection | 8 p × 0.0 % | 0.0 |
| Basic metrics | 50 % × 78,5 | 39.2 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Starting price | The price is visible only in the price calculator, whose result did not appear on the price list page or on the home sale condition inspection page (also tried with browser rendering). The page says: the final price is determined in customer service. | sustera.fi, price lists · sustera.fi, condition inspection for a home purchase checked 15.10.2026 | 0.0 / 22 |
| Travel costs | Mileage allowance €1.37/km and office surcharge €12.55 per invoice | sustera.fi checked 15.10.2026 | 0.0 / 10 |
| Late cancellation fee | Cancellation terms were not found in the price list, on the home purchase condition inspection page or on the site's terms pages (the terms pages only cover Kiinteistökarttureita and KotiApp). | sustera.fi, price lists · sustera.fi, condition inspection for a home purchase checked 15.10.2026 | 0.0 / 10 |
| Energy certificate included with the condition inspection | The price of an energy certificate is not shown on the home energy certificate page, which only says the price of additional work is agreed separately. | sustera.fi, price lists · sustera.fi, condition inspection for a home purchase checked 15.10.2026 | 0.0 / 8 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 72,0 | 21.6 |
| Transparency | 30 % × 80,0 | 24.0 |
| Reachability | 20 % × 75,0 | 15.0 |
| AI quality score | 20 % × 82,0 | 16.4 |
| Certification bonus | max +3.0 | +1,5 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 46/100 | Technical measurement | 18.4 / 40 |
| Accessibility | 90/100 | Technical measurement | 27.0 / 30 |
| Findability (SEO) | 100/100 | Technical measurement | 15.0 / 15 |
| Technical practices | 77/100 | Technical measurement | 11.6 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Price of a condition inspection (fixed price, price list or calculator) publicly displayed before contacting the company OBSERVATIONhinnastot-sivulla toistuu 'Kiinteä' hinta ja 'laske hinta' -laskuri; erilliset lisäpalveluhinnat (esim. 37 e, 55 e) näkyvät suoraan | Yes | Website + AI extraction | 24.0 / 24 |
| Report content and scope described (what the inspection covers, number of pages or coverage) OBSERVATION'Kuntotarkastuksesta toimitetaan asiakkaalle kirjallinen raportti, joka esittää kodin oleelliset tiedot'; 'Kaikki näkyvät pinnat kulkuaukollisissa tiloissa, julkisivut, katto ja rakennuksen vierusta tarkastetaan' | Yes | Website + AI extraction | 14.0 / 14 |
| Inspectors' qualifications or certification stated (AKK, FISE, PKA, RTA, training) OBSERVATIONsivulla puhutaan rakennusteknisistä asiantuntijoista ja paikallisista kuntotarkastajista, mutta AKK/FISE/RTA-pätevyyksiä ei nimetä | Partly | Website + AI extraction | 6.5 / 13 |
| Performance guideline followed mentioned (RT 103996 or KH 90-00394) OBSERVATIONsivu viittaa 'alalla yleisesti hyväksyttyyn asuntokaupan kuntotarkastuksen suoritusohjeeseen' nimeämättä RT 103996 / KH 90-00394 -koodia | Partly | Website + AI extraction | 5.5 / 11 |
| Service area or service locations stated OBSERVATION'Paikalliset kuntotarkastajamme palvelevat kautta Suomen' | Yes | Website + AI extraction | 9.0 / 9 |
| Report delivery time stated (how many working days after the inspection) | No | Website + AI extraction | 0.0 / 8 |
| Liability insurance or hidden defect insurance mentioned OBSERVATION'Kuntotarkastusraportti on voimassa kahdeksan (8) kuukautta piilovirhevakuutus Kauppaturvaa haettaessa' | Yes | Website + AI extraction | 6.0 / 6 |
| Appointment or quote request online (booking calendar or form) | Yes | Website + AI extraction | 6.0 / 6 |
| References, reviews or number of inspections carried out stated OBSERVATION'yli 200 000 kuntotarkastusta ja -tutkimusta' | Yes | Website + AI extraction | 5.0 / 5 |
| Certified quality system (ISO 9001) or industry membership stated OBSERVATION'ISO 9001 -sertifioidun laatujärjestelmän' | Yes | Website + AI extraction | 4.0 / 4 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATION030 670 5500 | Yes | Website + AI extraction | 30.0 / 30 |
| Email shown OBSERVATIONasiakaspalvelu@sustera.com | Yes | Website + AI extraction | 15.0 / 15 |
| Chat support | No | Website + AI extraction | 0.0 / 15 |
| Opening hours shown OBSERVATIONweekdays at 8-16 | Yes | Website + AI extraction | 15.0 / 15 |
| FAQ section | Yes | Website + AI extraction | 15.0 / 15 |
| Mobile app | No | Website + AI extraction | 0.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 82/100 | AI analysis | 27.9 / 34 |
| Findability of pricing | 72/100 | AI analysis | 23.8 / 33 |
| Content coverage | 92/100 | AI analysis | 30.4 / 33 |
| Certification | Status | Bonus |
|---|---|---|
| ISO 9001 -sertifioitu laatujärjestelmä OBSERVATIONsustera.fi/palvelu/kodit/asuntokauppa/asuntokaupan-kuntotarkastus/ | Verified | +1,5 |
Verified certifications and audits add to the total score (max +3.0). How the bonus is calculated →
Are you a Sustera customer? Share your experience. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +49.8 points: 39.2 → 89.0, rank 6 → 1.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
