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An e-bike buyer asks three things: how long the bike can be returned, whether delivery costs anything and how long the warranty is. These decide 50 points out of a hundred.
Score shows how the company does on our comparison criteria, on a 0–100 scale. Rankings cannot be bought.
Basic metrics · 63.1
+ Low price level and prices clearly displayed ('from 320 euros') without logging in.
Basic metrics: 63.1, rank 6 · ▲ 5 places
– Warranty length: The warranty length varies by manufacturer and is stated only on the product pages.
Basic metrics · 69.7
+ Electric bike specialist shop founded in 2019, with four stores (Espoo, Vantaa, Tampere, Oulu) and an online shop.
Basic metrics: 69.7, rank 4 · ▲ 2 places
Basic metrics · 72.7
+ Electric bike prices, brands and online shop clearly displayed; markets itself as Finland's largest electric bike shop.
Basic metrics: 72.7, rank 3 · no change
– Delivery cost: The delivery terms say only that delivery costs are shown at checkout, and neither the amount nor a free delivery threshold is given.
Basic metrics · 74.9
+ Specialist store for fitness and e-cycling, with its own e-bike servicing in Vantaa and Tampere.
Basic metrics: 74.9, rank 1 · ▼ 3 places
– Warranty length: The warranty period is stated only on the product page, not in the delivery terms or on the front page.
Basic metrics · 73.2
+ Family business specialising in electric bikes since 2009; own maintenance and repair service in four towns.
Basic metrics: 73.2, rank 2 · ▼ 3 places
– Delivery cost: The delivery cost is not stated on the front page, in the payment terms or on the returns page. The delivery methods page returned a 503 error.
Basic metrics · 68.2
+ Business ID (Y-tunnus), address, phone, e-mail and shop opening hours (Joensuu, Mon-Fri 11-17) clearly stated.
Basic metrics: 68.2, rank 5 · ▼ 1 place
– Return period: The front page was read as rendered. The Delivery terms link is in the footer, but the address does not appear in the page's links (the menu is built with JavaScript) and the site has no sitemap.
Weights are fixed. All companies are measured on the same scale. Read the full methodology.
| Buying motive | What is measured | Scale | Weight |
|---|---|---|---|
| Return period QUESTIONHow long can an electric bicycle be returned? | Return or cancellation period in days in the online shop's terms. | 90 days or more = 100 points, 14 days (statutory minimum period) = 0, directly proportional in between. | 22 p |
| Delivery cost QUESTIONIs delivery charged separately? | Does the company state that delivery is free. | Free = 100, free with conditions = 50, paid = 0. | 16 p |
| Warranty length QUESTIONHow long is the warranty on the bike? | Warranty stated by the company, in years. | 3 years or more = 100 points, 1 year = 0, in between directly proportional. | 12 p |
| Basic metrics | Digital quality, transparency, reachability and AI quality score | Basic metrics × 0.5 | 50 p |
We scored 6 specialist e-bike online shops on 22 metrics. The most important question for the buyer: are the price, battery and bike warranty, servicing, delivery costs and delivery time visible before ordering, or do the real total price of the e-bike and the availability of servicing only become clear after the purchase?
An e-bike is an expensive product that needs servicing, and its battery is a consumable part, so the list price alone does not tell you its real cost over its whole service life. When choosing a specialist online shop, what matters besides price is the battery and frame warranty, availability of servicing, delivery costs and return terms. In this guide we compare Finnish e-bike specialist online shops by how openly they tell the buyer about these terms before ordering, not by who has the lowest price or widest range.
Product prices are shown in the online shop without logging in or a quote request (20), battery and bike warranty or warranty period stated (16), own or authorised servicing and repair service stated (14), delivery costs or free delivery threshold stated before checkout (12), delivery time stated (e.g. 2-5 working days) (8), breadth of range or brands shown (8), the e-bike can be ordered directly from the online shop (6), right of return or exchange and its terms shown (8), business ID (Y-tunnus) shown (8)
Transparency is 30% of the basic metrics, i.e. 15% of the total points · these metrics make up its 100 points · the full formula and the other pillars
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
Who is on the list? Included are Finnish e-bike specialist online shops that sell electric bicycles and servicing for them through their own live online shop at consumer prices. Not included are general department or electronics stores (Verkkokauppa.com, Gigantti, Hobby Hall, Intersport), where e-bikes are just one department, nor individual bike brands (FitNord, GZR, Helkama). General bicycle shops that overlap with e-bikes are covered separately. All six are independent companies with different owners.
What do we measure? The comparison concerns the online shop's transparency to the buyer: whether product prices are visible without logging in, whether the battery and bike warranty, maintenance and repair service, delivery costs and delivery time are stated, whether brands and range are shown, whether you can order directly online and whether return terms and the business ID (Y-tunnus) are evident. We do not measure who has the lowest prices or the widest range, but how openly the shop states its terms and the bike's servicing before purchase. An electric bicycle is an expensive product that needs servicing, and its battery is a consumable part, so the real total price, warranty and availability of servicing are the buyer's most important questions.
Bot or server blocking is a measurement gap. If the online shop was behind a bot or cookie wall, fully rendered with JavaScript or the page did not respond at the time of measurement, it is marked as a measurement gap, not zero. We do not bypass walls.
Every company is measured with the same public formula: half of the points come from buyer's questions and half from basic metrics, which have four pillars: technical quality, transparency, reachability and AI quality score. Ranking cannot be bought, and you can see the origin of each point on the company's profile. Read the full methodology →
A specialist shop often has its own or authorised e-bike service and spare parts, as well as expert advice on choosing the motor system and frame. Since an e-bike is a product that needs servicing and the battery wears out, over the long term this is an advantage compared with a general department store, where servicing is left to the manufacturer's network.
The warranties for the frame and the battery are often of different lengths, and in addition the consumer has statutory protection against defects for the expected lifespan of the product. Check the warranty length and terms on the shop's page before buying; some shops state them clearly, others merely refer to the manufacturer's warranty.
An e-bike bought online has, by default, a 14-day right of withdrawal. However, returning a bike that has been put into use or assembled may be restricted, and the customer is often responsible for the return freight costs. Return to a store is free for many.
An electric bike is a heavy and large shipment, so the delivery cost depends on the delivery method and the address. Many shops show the exact cost only at checkout after selecting the delivery method. Ask in advance if necessary so that you know the total price before ordering.
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