Someone ordering a suitcase online asks how much delivery costs, from what amount it is free, how long the product can be returned and who pays for the return. These decide 50 points out of a hundred.
laukkukauppa.fi · Laukkutila Ihanamäki Oy (PRH 1028390-5), Sastamala - Finnish family business and specialist online bag store, Avainlippu (laukkukauppa.fi)
68.3SCORE
Return period35
Return price100
Delivery fee on a small order31
Free delivery threshold60
Basic metrics · 80.2
Digital quality79
Transparency95
Reachability52
AI quality score85
+ The product page is very comprehensive: the price is shown without logging in (Samsonite Essens 69 cm 239.00 euros) and the product information includes dimensions 69 cm, volume 88 litres, weight 3.8 kg, material polypropylene plastic and a 5-year manufacturing defect warranty
www.belizia.fi · Samsonite (Samsonite IP Holdings S.à r.l., Luxembourg) - Belizia is the official luggage online shop of the Samsonite group (Rolling Luggage) in Finland; no Finnish business ID (Y-tunnus) (belizia.fi)
66.5SCORE
Return period0
Return price100
Delivery fee on a small order100
Free delivery threshold100
Basic metrics · 68.9
Digital quality68
Transparency85
Reachability30
AI quality score82
+ The product page is comprehensive: the price is visible without logging in (Samsonite C-Lite 75 cm 525.00 euros), stock status is shown (VARASTOSSA), dimensions are given (KOKO 75 x 51 cm) and the manufacturer's warranty is stated, a limited 10-year warranty
matkalaukut.fi · Nordic Nomads AB (Sweden, org. no. 559119-1225, VAT SE559119122501) - a Nordic specialist online store for suitcases and travel accessories, delivers to Finland with PostNord; no Finnish business ID (Y-tunnus) (matkalaukut.fi)
64.1SCORE
Return period100
Return price0
Delivery fee on a small order0
Free delivery threshold100
Basic metrics · 76.2
Digital quality70
Transparency85
Reachability60
AI quality score86
+ The product page is exceptionally transparent: the price is visible without logging in (Delsey Belmont Plus 55cm 209.90 euros) and the product details give a weight of 2.7 kg, a volume of 33 litres, dimensions of 55x40x20 cm and recycled polypropylene as the material
Basic metrics: 76.2, rank 4 · ▲ 1 place
– Delivery cost for a small order: The delivery cost for an order under 50 euros was not found in the purchase terms or in the delivery section of the terms page.
www.bagstage.fi · Nahkatavara A. Eriksson Oy (PRH 0141310-6, secondary business name Bag Stage Finland), Turku - a specialist bag shop and online shop located in the Hansakortteli (bagstage.fi)
55.5SCORE
Return period0
Return price100
Delivery fee on a small order41
Free delivery threshold40
Basic metrics · 68.3
Digital quality69
Transparency68
Reachability60
AI quality score75
+ The product price is shown on the product page without logging in, for example the Kipling BANANA pencil case 26.95 euros, and the material is clearly stated (outside nylon, inside recycled polyester)
www.bebag.fi · BeBag Oy (PRH 2742363-6), Pori - a family business from Pori, an online shop for suitcases, travel backpacks and travel accessories (bebag.fi)
52.0SCORE
Return period0
Return price50
Delivery fee on a small order30
Free delivery threshold40
Basic metrics · 77.4
Digital quality64
Transparency92
Reachability68
AI quality score83
+ Product prices are shown without logging in, for example suitcases from 189.00 euros, and bags are grouped into cabin baggage size classes, such as a 55 cm carry-on and backpacks that fit under the seat
nt-bags.fi · Kampin Laukku Oy (PRH 0945115-8), Helsinki - Finnish bag shop; also operates NT-Box (ntbox.fi) under the same business ID (Y-tunnus) (nt-bags.fi)
50.8SCORE
Return period0
Return price50
Delivery fee on a small order21
Free delivery threshold40
Basic metrics · 76.9
Digital quality68
Transparency92
Reachability60
AI quality score82
+ The product page is comprehensive: the price is visible without logging in (Samsonite Nexis 76 cm 549.00 euros), the dimensions and volume are given (76 cm, 116 litres) and the manufacturer's warranty is clearly stated, Samsonite warranty 10 years
Number of days within which the product can be declared as returned.
60 days or more = 100 points, 14 days (statutory minimum) = 0, in between directly proportional.
18 p
Return price
QUESTIONWho pays for the return?
Return costs according to the terms.
Free = 100, free only on a condition (for example a certain return method or a minimum product value) = 50, paid = 0.
14 p
Delivery fee on a small order
QUESTIONHow much does delivery cost if I buy only one product?
Cheapest standard delivery below the free delivery threshold, in euros.
€0 = 100 points, €10 or more = 0, in between directly proportional.
10 p
Free delivery threshold
QUESTIONFrom what amount is delivery free?
Order value in euros above which the order is delivered without delivery costs.
€50 or less = 100 points, €100 or more = 0, in between directly proportional.
8 p
Basic metrics
Digital quality, transparency, reachability and AI quality score
Basic metrics × 0.5
50 p
Notes
The comparison includes six online shops, and all values have been read from the shops' own delivery and return terms. Prices and product ranges are not compared, because the shops partly sell the same brands as different models.
A value that was not found in the terms is marked as missing and gets zero points from that motive. The statutory 14-day right of withdrawal applies to everyone, so the return period only differentiates by how much more the shop gives.
About this comparison
We scored 6 web shops for suitcases and bags on 20 metrics: transparency, reachability and content quality. The key question: can you see the bag's price, dimensions, volume, weight and right of return before you enter your payment card details?
What transparency means in this category
Bag price and stock level shown without logging in (25), external dimensions (cm), volume (l) and weight on the product page (20), delivery costs and free-delivery threshold stated (15), suitability of cabin-bag dimensions or airline limits stated (10), material and warranty (e.g. frame warranty in years) stated (10), return and exchange rights clearly stated (10), business ID (Y-tunnus) or responsible company clearly stated (10)
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
Transparency of a bag's price, dimensions and return rights is a pain point in the industry. When buying online, the traveller cannot see or touch the bag, so it is important to see the price and stock level without logging in, the bag's external dimensions in centimetres, volume in litres and weight in kilograms on the product page, the suitability of cabin baggage for airlines' size limits, the material and any shell warranty, as well as delivery costs, the free delivery threshold and the right of return. The comparison rewards shops that state these openly and help you choose the right size of bag.
Two of the six are operated by a foreign company. Matkalaukut.fi (Nordic Nomads AB, Sweden) and Belizia.fi (Samsonite, Luxembourg) are foreign online shops that deliver to Finland and state the operating company. Laukkukauppa.fi (Laukkutila Ihanamäki Oy), BeBag.fi (BeBag Oy), NT-Bags (Kampin Laukku Oy) and Bag Stage (Nahkatavara A. Eriksson Oy) are Finnish companies with a business ID (Y-tunnus). The business ID (Y-tunnus) metric assesses how clearly the responsible company is shown on the shop's pages.
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