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A buyer of a refurbished phone or computer asks how long the warranty is, how long the device can be returned, whether I pay for the return myself and whether the seller promises a minimum condition for the battery. These decide 50 points out of 100.
Score shows how the company does on our comparison criteria, on a 0–100 scale. Rankings cannot be bought.
Basic metrics · 63.8
+ The industry's longest basic warranty promise: 'Always at least a 24-month warranty', with some devices even a 3-year warranty, and it has been placed right at the top of the front page
Basic metrics: 63.8, rank 5 · ▲ 4 places
Basic metrics · 78.0
+ The condition grading is clearly explained on the product list: three grades Excellent (A), Good (B) and Fair (C), and every product has its price and grade visible without logging in
Basic metrics: 78.0, rank 2 · no change
Basic metrics · 72.7
+ Product prices and condition grades are visible without logging in: the laptop list shows prices (e.g. 433.99 EUR, 907.99 EUR) and condition grades (Premium, Excellent, Good)
Basic metrics: 72.7, rank 4 · ▲ 1 place
– Promised battery condition: The front page, returns page and warranty terms do not state a minimum battery condition. The warranty terms classify the battery as a consumable.
Basic metrics · 78.1
+ Battery condition stated precisely as a percentage: 'battery health is now at least 86%' and on the product page you can choose the battery ('Standard: Battery capacity is at least ...' or New) - the most transparent battery data in the industry
Basic metrics: 78.1, rank 1 · ▼ 3 places
Basic metrics · 63.2
+ The industry's longest basic warranty promise: 'All refurbished Apple devices have a 2-year warranty', promoted straight to the front page
Basic metrics: 63.2, rank 6 · ▲ 1 place
Basic metrics · 76.6
+ Price and condition grade are visible in the product list without logging in (e.g. iPhones 499 EUR - 1,659 EUR, condition grades Excellent / Good / Fair)
Basic metrics: 76.6, rank 3 · ▼ 3 places
– Battery condition promised: The front page, the warranty and returns terms page and the FAQ do not state a minimum battery condition. According to the warranty page, Käyttöturva does not cover batteries.
Basic metrics · 61.9
+ The price of a refurbished device and a comparison with the new price are visible immediately on the front page without logging in (e.g. 'Price of refurbished device 561.00 EUR / 899.00 EUR new')
Basic metrics: 61.9, rank 7 · no change
– Battery condition promised: The front page has no minimum battery condition. The help centre pages were not read in this measurement.
Weights are fixed. All companies are measured on the same scale. Read the full methodology.
| Buying motive | What is measured | Scale | Weight |
|---|---|---|---|
| Warranty length QUESTIONHow long is the warranty on a refurbished device? | Warranty in months stated by the seller. | 24 months or more = 100 points, 6 months or less = 0, directly proportional in between. | 20 p |
| Length of right of return QUESTIONHow many days can the device be returned without a reason? | Right of return in days stated by the online shop. | 30 days or more = 100 points, 7 days or less = 0, in between directly proportional. | 10 p |
| Returns without charges QUESTIONDo I pay the return postage myself? | Does the seller state that returns are free for the customer. | Free return = 100 points, customer pays the return costs = 0. | 10 p |
| Battery condition guaranteed QUESTIONDoes the seller promise a minimum battery condition? | Whether the minimum battery condition is stated as a percentage or there is only a mention of a battery inspection. | Percentage limit stated = 100 points, mere mention of the battery = 40, no mention = 0. | 10 p |
| Basic metrics | Digital quality, transparency, reachability and AI quality score | Basic metrics × 0.5 | 50 p |
We scored 7 refurbished electronics online shops on 19 metrics: technical quality, transparency, reachability and AI quality. The key question: can you see the device's price, condition grade, battery health and warranty before you enter your payment card details?
Price and condition grade (A/B/C or equivalent) shown without logging in (25), warranty length in months stated (20), battery condition or capacity stated (15), right of return or cancellation and period stated (15), delivery costs and free delivery threshold stated (15), business ID (Y-tunnus) or owning company clearly stated (10)
Transparency is 30% of the basic metrics, i.e. 15% of the total points · these metrics make up its 100 points · the full formula and the other pillars
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
Warranty length and transparency about battery condition are the industry's pain points. A refurbished device is a used product, so it is important for the consumer to know the condition grade, the remaining battery capacity and how long a warranty is given for the device. The comparison rewards shops that show this information on the product page before purchase.
Some of the operators are Finnish, some are foreign. Swappie, Multitronic and Inrego are Finnish companies with a business ID (Y-tunnus) registered with PRH. Back Market (France), Refurbed (Austria), mResell (Sweden) and UpGreat (Estonia) are online shops of foreign companies, and their owning company is openly stated. In the business ID (Y-tunnus) metric this is assessed by how clearly the responsible company is stated.
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