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A buyer for a care unit or home care asks whether the price is visible before a request for quotation, whether the solution is made for someone living at home, whether the device has a CE marking and where to get help if it breaks. These decide 50 points out of a hundred.
Score shows how the company does on our comparison criteria, on a 0–100 scale. Rankings cannot be bought.
Basic metrics · 47.7
+ Oma Turvapalvelukeskus is on call around the clock, every day of the year; the duty staff are licensed nurses or practical nurses, the highest professional standard in the industry
Basic metrics: 47.7, rank 5 · ▲ 4 places
Basic metrics · 57.0
+ The Vivago MOBILE app enables real-time wellbeing monitoring on a smartphone; a view for monitoring the client's wellbeing can be shared with relatives
Basic metrics: 57.0, rank 2 · no change
– Price shown before purchase: The price is not shown on the front page (Finnish, English), the home care page or the medical device page, only a contact form.
Basic metrics · 57.9
+ The list of monitored items is very comprehensive and concrete: being in bed and sleep rhythm, falling, movement, hygiene and toilet visits, eating, leaving the home, outdoor activity; the buyer knows immediately what the system monitors
Basic metrics: 57.9, rank 1 · ▼ 2 places
– CE marking or device approval: CE marking or device approval is not mentioned on the front page, the Senioriturva page, the contact details or the About us page.
Basic metrics · 48.3
+ Everon Mobile app and EMA Watchdog app available to download from the App Store and Google Play; alarms and monitoring work on a smartphone from anywhere
Basic metrics: 48.3, rank 3 · ▼ 1 place
– CE marking or device approval: CE marking or device approval is not mentioned on the front page, the home care page, the Why Everon page or the contact details.
Basic metrics · 42.0
+ ISO 9001 certified company; the Elsi information system is registered in the ASTORI register in class B, which demonstrates officially approved quality management in care technology
Basic metrics: 42.0, rank 6 · ▲ 1 place
– Price shown before purchase: The price is not shown on the front page, the home care page or the certificate page, only a contact form.
Basic metrics · 48.2
+ Monitoring functions listed precisely: falling, being in bed, getting out of bed, moving around the room, leaving the room, heart rate and breathing, a comprehensive and concrete list
Basic metrics: 48.2, rank 4 · ▼ 2 places
– CE marking or device approval: The front page only says that inlisol is not a medical device; CE marking is not mentioned.
Weights are fixed. All companies are measured on the same scale. Read the full methodology.
| Buying motive | What is measured | Scale | Weight |
|---|---|---|---|
| Price is shown before purchase QUESTIONCan I see what the solution costs before I contact the seller? | Whether the price or pricing model is published on the company's own page. | Price in euros on the page = 100, only pricing model stated = 50, only request for quote or consultation on the page = 0. | 20 p |
| Solution for those living at home QUESTIONIs there a solution for people living at home, or only for care units? | Whether the company's page has its own description of home care or living at home. | Own home care page or section = 100, people living at home mentioned only as a customer group = 50, page focuses on care units = 0. | 12 p |
| CE marking or device approval QUESTIONDoes the company publicly state that the devices have a CE marking or medical device approval? | Whether a CE marking or device approval is mentioned on the company's own page. | CE marking or device approval mentioned = 100, only a quality system certificate (e.g. ISO 9001) = 50, neither = 0. | 10 p |
| Fault and support channel QUESTIONWhere can I get help if the device breaks or does not work? | Is there a public support channel and when is it open. | Fault service also in the evenings and at weekends = 100, helpline or customer service during office hours = 50, no public support channel = 0. | 8 p |
| Basic metrics | Digital quality, transparency, reachability and AI quality score | Basic metrics × 0.5 | 50 p |
We compared 6 home care technology providers on 20 transparency metrics. We looked at who publishes the monthly price, states Kela reimbursability, lists the sensors included in the package and offers relatives their own app.
Home care technology helps older people live safely in their own homes for longer. Services range from fall alarms to smart flooring and radar-based monitoring.
Whether the monthly fee or pricing is clearly displayed on the website? (25), whether Kela reimbursement or other support options are mentioned? (20), whether the sensors or devices included in the package are listed? (15), whether a 24/7 alarm centre or monitoring service is mentioned? (15), whether an app or portal for relatives or carers is presented? (10), whether installation or set-up and its price or inclusion is stated? (10), whether a Finnish business ID (Y-tunnus) or registered company name is clearly displayed? (5)
Transparency is 30% of the basic metrics, i.e. 15% of the total points · these metrics make up its 100 points · the full formula and the other pillars
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
What is measured. Scoring shows how openly a company publishes its service's pricing, features and support options, not directly the technical efficiency of the service.
Kela reimbursement eligibility. Some aids may qualify for Kela support or municipal assistance. On company websites, support information varies greatly: some explain the process, some do not mention it at all.
Contract-based pricing. Most companies offer prices only on request for a quote. A transparent monthly price is a clear advantage for the consumer and is rated highly in the scoring.
Every company is measured with the same public formula: half of the points come from buyer's questions and half from basic metrics, which have four pillars: technical quality, transparency, reachability and AI quality score. Ranking cannot be bought, and you can see the origin of each point on the company's profile. Read the full methodology →
Some devices may be reimbursable by Kela as assistive devices. Practice varies by product and municipality of residence. Check the situation with the provider and with your own wellbeing services county.
Most modern home care technology solutions work over a Wi-Fi or 4G/LTE connection. Some devices also work over an analogue telephone line.
Some companies carry out the installation themselves, others send the appliance for self-installation. Installation costs vary; always ask separately.
The free pre-analysis shows every item where your company loses points and which rank fixing it is enough for. The paid analysis shows what the items are and how to fix them.
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