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An entrepreneur who does not have time to answer the phone asks: is the price visible before contacting, how much does the service cost per month, can it be tried for free and does it also answer at night and at weekends. These decide 50 points out of a hundred.
Score shows how the company does on our comparison criteria, on a 0–100 scale. Rankings cannot be bought.
Basic metrics · 65.0
+ Clear pricing: Vastaaja 39€/month + VAT, Älykäs vastaaja 99€/month + VAT, prices publicly on the site
Basic metrics: 65.0, rank 1 · no change
Basic metrics · 56.5
+ Clear tiered pricing: 300€/month (180 min), 450€/month (700 min), 800€/month (1,500 min), call-time minutes clearly comparable
Basic metrics: 56.5, rank 3 · ▲ 1 place
– Free trial: The free trial is not mentioned on the front page or on the AI Answering Service page.
Basic metrics · 57.2
+ AI answers calls 24/7 without a queue, books appointments, takes messages and connects to a person when needed
Basic metrics: 57.2, rank 2 · ▼ 1 place
– Cheapest monthly package: Publishes only a per-minute price (€0.30–0.40/min), not a monthly package, so the monthly price cannot be compared.
Basic metrics · 53.7
+ Clear service packages: MiniManageri 277€/month (6h), ProManageri 557€/month (12h), SuperManageri 3297€/month (70h), prices shown publicly
Basic metrics: 53.7, rank 4 · no change
– Free trial: The free trial is not mentioned on the front page or the price page.
Basic metrics · 38.8
+ Long experience in virtual secretary services, Konttorin Starat Oy has operated in the field for several years
Basic metrics: 38.8, rank 6 · ▲ 1 place
– Free trial: A free trial is not mentioned on the front page or the price enquiry page.
Basic metrics · 49.6
+ A skilled human employee answers on behalf of the company, in Finnish, Swedish and English
Basic metrics: 49.6, rank 5 · ▼ 1 place
– Cheapest monthly package: The price is not published on the front page, or on the Telefonist, Telemarketing or Kontakt pages.
Weights are fixed. All companies are measured on the same scale. Read the full methodology.
| Buying motive | What is measured | Scale | Weight |
|---|---|---|---|
| Price is shown before contact QUESTIONCan I find out the price without calling or requesting a quote? | Whether the company publishes the price on its own site as monthly packages or only as a unit price. | Monthly packages and prices on the page = 100 points, only unit price (€/min or €/h) = 50, no price at all = 0. | 18 p |
| Cheapest monthly package QUESTIONHow much does the cheapest monthly package cost? | Price of the cheapest published monthly package in euros per month. | €39 or less = 100 points, €600 or more = 0, proportional in between. | 14 p |
| Free trial QUESTIONCan I try the service for free before I commit? | Length of the free trial in days. | 14 days or more = 100 points, 0 days = 0, in between directly proportional. | 10 p |
| Answers around the clock QUESTIONAre calls also answered in the evening, at night and at weekends? | Whether the company states on its page that the service answers around the clock. | 24/7 promised on the page = 100 points, no promise = 0. | 8 p |
| Basic metrics | Digital quality, transparency, reachability and AI quality score | Basic metrics × 0.5 | 50 p |
A telephone answering service answers your company's calls in your name when you cannot pick up the phone yourself. We scored 6 services on 20 metrics: pricing transparency, 24/7 availability, message relaying, customisability and booking integration decide the best service. The options include both AI-based and human-operated services.
A telephone answering service takes your company's incoming calls when your staff cannot be reached. The service answers calls in your company's name and relays messages or books an appointment directly in your calendar. AI-based solutions work 24/7 for a fixed monthly price; human services suit more demanding customer encounters.
Is the monthly price or price per call/minute published clearly on the site? (25), is the service available 24/7, including nights and weekends? (20), is a call message or summary forwarded by e-mail to the company after every call? (15), can the company define its own greeting text or answering instructions for the service? (15), is automatic booking integration or a booking feature available? (10), are call list or call routing management available to the company? (10), is a no-contract start or flexible notice period clearly mentioned? (5)
Transparency is 30% of the basic metrics, i.e. 15% of the total points · these metrics make up its 100 points · the full formula and the other pillars
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
AI or human? AI-based services answer calls around the clock for a fixed monthly price. Services run by human staff suit complex customer service situations better.
Pricing varies. Some services charge a fixed monthly price, others per call minute. Compare total costs based on your own call volume.
Customisability. The best services allow a custom greeting text, call routing and appointment booking integration at no extra cost.
Every company is measured with the same public formula: half of the points come from buyer's questions and half from basic metrics, which have four pillars: technical quality, transparency, reachability and AI quality score. Ranking cannot be bought, and you can see the origin of each point on the company's profile. Read the full methodology →
A telephone answering service holds a real conversation with the caller, answers questions and books appointments. An ordinary answering machine only records a message, which the customer most often does not listen to.
Depends on the service. Most allow call routing lists to be set up so that urgent calls are routed directly to the right person.
Usually a call forward from the company's own number to the service is the standard approach. Some services also provide a new service number.
The free pre-analysis shows every item where your company loses points and which rank fixing it is enough for. The paid analysis shows what the items are and how to fix them.
Can't find your company on the list even though it should be there? Get in touch and we will include it in the next measurement round.
See the free pre-analysis A ranking cannot be bought. The analysis shows how it is earned.