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On the basic metrics alone, the score was 75.7 and the rank 5. The score is now 61.2 and rank 4 (▲ 1 place). The difference comes from buying motives: they measure what the buyer asks before deciding.
Pentik on posiolainen suomalainen sisustus- ja kodintekstiilibrändi. Tuotesivut näyttävät hinnan, kuitusisällön (100 prosenttia puuvillasatiinia) ja koot senteissä, ja asiakaspalvelu on hyvin tavoitettavissa (puhelin, sähköposti, aukioloajat, UKK). Palautusoikeus on 30 vuorokautta. Läpinäkyvyyttä laskee se, ettei pesu-/hoito-ohjetta tai valmistusmaata näytetty mitatussa tuotekuvauksessa eikä operoivaa yhtiötä tai Y-tunnusta (Pentik Oy, 0210532-4) näytetty ehdoissa.
Buying motives checked 18.10.2026 and basic metrics measured 18.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Cheapest delivery | 18 p × 68.3 % | 12.3 |
| Free delivery threshold | 12 p × 0.0 % | 0.0 |
| Return period | 11 p × 18.6 % | 2.0 |
| Return fee | 9 p × 100.0 % | 9.0 |
| Basic metrics | 50 % × 75,7 | 37.9 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Cheapest delivery | Posti pickup point €5.90 | pentik.com checked 18.10.2026 | 12.3 / 18 |
| Free delivery threshold NOTEFree delivery requires Pentik Klubi membership and applies to the pickup point. Home delivery always has a charge. | Free for Pentik Club members over 100 € | pentik.com checked 18.10.2026 | 0.0 / 12 |
| Return period | 30 days | pentik.com checked 18.10.2026 | 2.0 / 11 |
| Return fee | Free returns via Posti or Matkahuolto | pentik.com checked 18.10.2026 | 9.0 / 9 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 67,4 | 20.2 |
| Transparency | 30 % × 80,0 | 24.0 |
| Reachability | 20 % × 75,0 | 15.0 |
| AI quality score | 20 % × 80,0 | 16.0 |
| Commitment index | max +1.0 | +0,5 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 35/100 | Technical measurement | 14.0 / 40 |
| Accessibility | 84/100 | Technical measurement | 25.2 / 30 |
| Findability (SEO) | 100/100 | Technical measurement | 15.0 / 15 |
| Technical practices | 88/100 | Technical measurement | 13.2 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Product price shown without logging in OBSERVATIONTuotesivu 2 x Hortensia-pussilakanasetti: 94,90 euroa. | Yes | Website + AI extraction | 15.0 / 15 |
| Fibre content or material (e.g. 100% cotton, cotton sateen) on the product page OBSERVATIONTuotekuvaus (aluslakana): valmistettu 100% puuvillasatiinista. | Yes | Website + AI extraction | 15.0 / 15 |
| Size in centimetres and, where needed, size chart on the product page OBSERVATIONTuotesivu: koot 150x210 cm, 50x60 cm ja 240x270 cm. | Yes | Website + AI extraction | 12.0 / 12 |
| Washing and care instructions stated on the product page OBSERVATIONPesu- ja hoito-ohjetta ei löytynyt mitatusta tuotekuvauksesta. | Partly | Website + AI extraction | 5.0 / 10 |
| Origin or country of manufacture stated OBSERVATIONValmistusmaata ei mainittu mitatussa tuotekuvauksessa. | Partly | Website + AI extraction | 5.0 / 10 |
| Delivery costs and free delivery threshold openly stated OBSERVATIONToimituskäytäntö: klubilaisille ilmainen toimitus noutopisteeseen yli 100 euron ostoksille. | Yes | Website + AI extraction | 13.0 / 13 |
| Right of return and exchange, also for an opened textile package, clearly stated OBSERVATIONReturn policy: all products have a 30-day right of return. | Yes | Website + AI extraction | 15.0 / 15 |
| Operating company or Business ID clearly stated OBSERVATIONPentik Oy (Y-tunnus 0210532-4) ei näy toimitus- tai sopimusehdoissa; vahvistettu PRH:sta. | No | Website + AI extraction | 0.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONAsiakaspalvelu: 016 3722 272. | Yes | Website + AI extraction | 30.0 / 30 |
| Email shown OBSERVATIONAsiakaspalvelu: info@pentik.com. | Yes | Website + AI extraction | 15.0 / 15 |
| Chat support OBSERVATIONChat-tukea ei vahvistettu. | No | Website + AI extraction | 0.0 / 15 |
| Opening hours shown OBSERVATIONAsiakaspalvelusivulla aukioloajat. | Yes | Website + AI extraction | 15.0 / 15 |
| FAQ section OBSERVATIONAsiakaspalvelu: Usein kysytyt kysymykset -osio. | Yes | Website + AI extraction | 15.0 / 15 |
| Mobile app OBSERVATIONA separate mobile app is not mentioned. | No | Website + AI extraction | 0.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 80/100 | AI analysis | 27.2 / 34 |
| Findability of pricing | 82/100 | AI analysis | 27.1 / 33 |
| Content coverage | 78/100 | AI analysis | 25.7 / 33 |
| Metric | Status | Bonus |
|---|---|---|
| Right of return and exchange, also for an opened textile package, clearly stated OBSERVATIONReturn policy: all products have a 30-day right of return. | Shown | +0,5 |
Openly stated return, cancellation or termination terms ease the consumer's commitment and earn a small bonus (max +1.0). Their absence never reduces points. How the bonus is calculated →
Are you a customer of the Pentik service? Tell us about your experience. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +11.2 points: 61.2 → 72.4, rank 4 → 1.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
