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On the basic metrics alone, the score was 79.9 and the rank 1. The score is now 60.0 and rank 6 (▼ 5 places). The difference comes from buying motives: they measure what the buyer asks before deciding.
Luin Living (Luin Oy, Y-tunnus 2660735-3) on suomalainen premium-kodintekstiilibrändi, joka myy kylpy- ja vuodetekstiilejä. Tuotesivut ovat erittäin läpinäkyviä: hinta, kuitusisältö, koot, hoito-ohje ja valmistusmaa (Portugal/Turkki, Made in Green) näkyvät ilman kirjautumista. Toimitus on maksuton yli 100 eurolla ja palautusoikeus 30 päivää. Operoiva yhtiö, puhelin ja sähköposti ovat esillä. Kehitettävää jää suomenkielisen sisällön kattavuudessa sekä aukiolo- ja UKK-tietojen näkyvyydessä.
Buying motives checked 18.10.2026 and basic metrics measured 18.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Cheapest delivery | 18 p × 50,2 % | 9.0 |
| Free delivery threshold | 12 p × 0.0 % | 0.0 |
| Return period | 11 p × 18.6 % | 2.0 |
| Return fee | 9 p × 100.0 % | 9.0 |
| Basic metrics | 50 % × 79,9 | 40.0 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Cheapest delivery | PostNord pickup point €6.99 | luinliving.com checked 18.10.2026 | 9.0 / 18 |
| Free delivery threshold NOTEFree of charge applies to a PostNord pick-up point or parcel locker. | Free to a pickup point over 100 € | luinliving.com checked 18.10.2026 | 0.0 / 12 |
| Return period | 30 days for domestic orders | luinliving.com checked 18.10.2026 | 2.0 / 11 |
| Return fee | Return via Posti free of charge | luinliving.com checked 18.10.2026 | 9.0 / 9 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 67,9 | 20.4 |
| Transparency | 30 % × 100,0 | 30.0 |
| Reachability | 20 % × 60,0 | 12.0 |
| AI quality score | 20 % × 85,3 | 17.1 |
| Commitment index | max +1.0 | +0,5 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 32/100 | Technical measurement | 12.8 / 40 |
| Accessibility | 97/100 | Technical measurement | 29.1 / 30 |
| Findability (SEO) | 100/100 | Technical measurement | 15.0 / 15 |
| Technical practices | 73/100 | Technical measurement | 10.9 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Product price shown without logging in OBSERVATIONTuotesivu: hinta näkyvissä ilman kirjautumista. | Yes | Website + AI extraction | 15.0 / 15 |
| Fibre content or material (e.g. 100% cotton, cotton sateen) on the product page OBSERVATIONTuotesivu: Materiaali 100 % puuvilla. | Yes | Website + AI extraction | 15.0 / 15 |
| Size in centimetres and, where needed, size chart on the product page OBSERVATIONTuotesivu: koko 60x120 cm. | Yes | Website + AI extraction | 12.0 / 12 |
| Washing and care instructions stated on the product page OBSERVATIONTuotesivun Hoito- ja Pesu-tiedot. | Yes | Website + AI extraction | 10.0 / 10 |
| Origin or country of manufacture stated OBSERVATIONTuotesivu: valmistusmaa (Portugal/Turkki) ja Made in Green -sertifikaatti. | Yes | Website + AI extraction | 10.0 / 10 |
| Delivery costs and free delivery threshold openly stated OBSERVATIONToimitusehdot: maksuton toimitus yli 100 euron tilauksille, muutoin 6,99 euroa. | Yes | Website + AI extraction | 13.0 / 13 |
| Right of return and exchange, also for an opened textile package, clearly stated OBSERVATIONReturn policy: free 30-day exchange and return right for orders over 100 euros. | Yes | Website + AI extraction | 15.0 / 15 |
| Operating company or Business ID clearly stated OBSERVATIONSopimusehdot ja alatunniste: Luin Oy, Y-tunnus 2660735-3. | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONYhteystiedot: asiakaspalvelun puhelinnumero esillä (+358). | Yes | Website + AI extraction | 30.0 / 30 |
| Email shown OBSERVATIONYhteystiedot: info@luinliving.com. | Yes | Website + AI extraction | 15.0 / 15 |
| Chat support OBSERVATIONChat-tukea ei voitu yksiselitteisesti vahvistaa. | Partly | Website + AI extraction | 7.5 / 15 |
| Opening hours shown OBSERVATIONCustomer service opening hours are not clearly stated. | No | Website + AI extraction | 0.0 / 15 |
| FAQ section OBSERVATIONErillistä UKK-osiota ei vahvistettu. | Partly | Website + AI extraction | 7.5 / 15 |
| Mobile app OBSERVATIONA separate mobile app is not mentioned. | No | Website + AI extraction | 0.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 86/100 | AI analysis | 29.2 / 34 |
| Findability of pricing | 86/100 | AI analysis | 28.4 / 33 |
| Content coverage | 84/100 | AI analysis | 27.7 / 33 |
| Metric | Status | Bonus |
|---|---|---|
| Right of return and exchange, also for an opened textile package, clearly stated OBSERVATIONReturn policy: free 30-day exchange and return right for orders over 100 euros. | Shown | +0,5 |
Openly stated return, cancellation or termination terms ease the consumer's commitment and earn a small bonus (max +1.0). Their absence never reduces points. How the bonus is calculated →
Oletko Luin Living -palvelun asiakas? Kerro kokemuksesi. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +9.1 points: 60.0 → 69.1, rank 6 → 1.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.