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On the basic metrics alone, the score was 72.3 and the rank 4. The score is now 58.3 and rank 4 (no change). The difference comes from the buying motives: they measure what a buyer asks before deciding.
Zoom on maailman käytetyimpiä videoneuvottelupalveluja, jonka eurohinnat (Pro alk. 13,33 euroa käyttäjältä kuukaudessa) ja ilmaistason 40 minuutin aikaraja ovat julkisesti esillä. Miinuksia ovat yhdysvaltalainen datan sijainti ja niukka ilmainen pilvitallennustila.
Buying motives checked 16.10.2026 and basic metrics measured 19.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Length of the free meeting | 22 p × 33.3 % | 7.3 |
| Free meeting size | 14 p × 100.0 % | 14.0 |
| Cheapest paid tier | 14 p × 5,6 % | 0.8 |
| Basic metrics | 50 % × 72,3 | 36.1 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Length of the free meeting | Free: up to 40 minutes | zoom.us checked 16.10.2026 | 7.3 / 22 |
| Free meeting size | Free: up to 100 participants | zoom.us checked 16.10.2026 | 14.0 / 14 |
| Cheapest paid tier NOTEPrice excluding value added tax and with annual billing. | Workplace Pro 13.33 € per user per month, annual billing | zoom.us checked 16.10.2026 | 0.8 / 14 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 47,1 | 14.1 |
| Transparency | 30 % × 94,0 | 28.2 |
| Reachability | 20 % × 62,5 | 12.5 |
| AI quality score | 20 % × 87,3 | 17.5 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 14/100 | Technical measurement | 5.6 / 40 |
| Accessibility | 73/100 | Technical measurement | 21.9 / 30 |
| Findability (SEO) | 77/100 | Technical measurement | 11.6 / 15 |
| Technical practices | 54/100 | Technical measurement | 8.1 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Monthly price publicly displayed without contacting the company OBSERVATIONHinnastosivu: Pro '€13.33 /user per month · billed annually', kuukausilaskutuksen hinta '€18.40 per month · billed monthly' | Yes | Website + AI extraction | 20.0 / 20 |
| Actual limits of the free tier (time limit and number of participants) stated OBSERVATIONHinnastosivu: Basic (Free) '40 min' ja '100 participants' | Yes | Website + AI extraction | 18.0 / 18 |
| Participant and meeting duration limits itemised by package tier OBSERVATIONHinnastosivu: '100 participants', '300 participants', '1000 participants'; Large Meetings 'From €46.50 for 500 participants' | Yes | Website + AI extraction | 15.0 / 15 |
| Storage and cloud storage space stated OBSERVATIONHinnastosivu: pilvitallennuksen lisätila 'From €8.80 for 30GB' | Yes | Website + AI extraction | 12.0 / 12 |
| EU or GDPR data location and data protection stated OBSERVATIONyhdysvaltalainen yhtiö (Zoom Communications, Inc.); tarkka datan sijainti tietosuojaselosteessa | Partly | Website + AI extraction | 6.0 / 12 |
| Contract term and cancellation stated OBSERVATIONHinnastosivu: 'billed annually' ja 'billed monthly' esitetään rinnakkain, joten sopimuskausi käy ilmi | Yes | Website + AI extraction | 8.0 / 8 |
| Owning company stated on the site OBSERVATIONpalvelun tarjoaa Zoom Communications, Inc. (pörssiyhtiö NASDAQ: ZM) | Yes | Website + AI extraction | 15.0 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONmyyntipuhelin esitetään yritysmyynnin yhteydessä, ei hinnastosivun kärjessä | Partly | Website + AI extraction | 15.0 / 30 |
| Email shown OBSERVATIONcontact mainly via sales and support forms | Partly | Website + AI extraction | 7.5 / 15 |
| Chat support OBSERVATIONsivustolla live-chat ja myyntichat | Yes | Website + AI extraction | 15.0 / 15 |
| Opening hours shown OBSERVATIONexact opening hours are not given | No | Website + AI extraction | 0.0 / 15 |
| FAQ section OBSERVATIONhinnastosivulla usein kysytyt kysymykset -osio (osallistujamäärät, ilmaistaso) | Yes | Website + AI extraction | 15.0 / 15 |
| Mobile app OBSERVATIONZoom tarjoaa mobiilisovellukset iOS- ja Android-laitteille | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 86/100 | AI analysis | 29.2 / 34 |
| Findability of pricing | 88/100 | AI analysis | 29.0 / 33 |
| Content coverage | 88/100 | AI analysis | 29.0 / 33 |
Oletko Zoom-palvelun asiakas? Kerro kokemuksesi. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +13.8 points: 58.3 → 72.1, rank 4 → 3.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
