Home › SMS services › Arena Interactive (SmartDialog)
On the basic metrics alone, the score was 70.5 and the rank 3. The score is now 53.0 and rank 5 (▼ 2 places). The difference comes from buying motives: they measure what the buyer asks before deciding.
SmartDialog on Arena Interactive Oy:n suomalainen viestintäalusta, jonka lisenssihinnat ovat julkiset mutta viestikohtainen hinta ei. Vahvat integraatiot ja monikanavainen asiakaspalvelu, yli 20 vuoden kokemus. Omistus ja Y-tunnus näkyvät selkeästi.
Buying motives checked 16.10.2026 and basic metrics measured 19.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Monthly fee | 20 p × 45,0 % | 9.0 |
| Message price shown | 14 p × 40.0 % | 5.6 |
| Free trial | 10 p × 0.0 % | 0.0 |
| Activation fee | 6 p × 52.0 % | 3.1 |
| Basic metrics | 50 % × 70,5 | 35.2 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Monthly fee NOTEEnterprise licence 95 € per month. Prices VAT 0%. | Business licence 55 € per month | arenainteractive.fi checked 16.10.2026 | 9.0 / 20 |
| Message price shown NOTEThe price list row Sent messages has no price. | Licence and connection fees are shown, message price is not | arenainteractive.fi checked 16.10.2026 | 5.6 / 14 |
| Free trial | A free trial is not mentioned on the price list page or the front page. | arenainteractive.fi, SmartDialog price list checked 16.10.2026 | 0.0 / 10 |
| Activation fee NOTEPrice excludes VAT (0%). For NPS surveys, connection fee from €750. | Connection fee 120 € | arenainteractive.fi checked 16.10.2026 | 3.1 / 6 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 78,7 | 23.6 |
| Transparency | 30 % × 55,0 | 16.5 |
| Reachability | 20 % × 75,0 | 15.0 |
| AI quality score | 20 % × 76,7 | 15.3 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 55/100 | Technical measurement | 22.0 / 40 |
| Accessibility | 89/100 | Technical measurement | 26.7 / 30 |
| Findability (SEO) | 100/100 | Technical measurement | 15.0 / 15 |
| Technical practices | 100/100 | Technical measurement | 15.0 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Message price (cents/SMS) publicly displayed without making contact OBSERVATIONHinnasto: 'Lähetetyt viestit' laskutuskomponenttina ilman viestikohtaista hintaa | No | Website + AI extraction | 0.0 / 25 |
| Opening or monthly fee and volume tiers stated OBSERVATIONHinnasto: 'Kytkentämaksu 120 €', 'Business-lisenssi 55 €/kk', 'Enterprise-lisenssi 95 €/kk' | Yes | Website + AI extraction | 10.0 / 10 |
| Sender name and Finnish operator connections/registration stated OBSERVATIONsuomalainen SMS-viestinnän erikoisyritys ja operaattoriyhteydet, mutta lähettäjänimen rekisteröintiä ei kuvata mitatuilla sivuilla | Partly | Website + AI extraction | 7.5 / 15 |
| SMS API and integrations documented OBSERVATIONTekstiviestisivu: integraatiot Power Platform, Salesforce, HubSpot, Genesys, Zapier, Enreach, Liana | Yes | Website + AI extraction | 10.0 / 10 |
| Data location (EU/Finland or global) and GDPR stated OBSERVATIONYhteystietosivu: viittaukset asiakas- ja uutiskirjerekisterin tietosuojaselosteisiin; palvelimien sijaintia ei mainita | Partly | Website + AI extraction | 7.5 / 15 |
| Contract model and termination stated OBSERVATIONyleiset toimitusehdot saatavilla PDF-linkkinä, mutta irtisanomisehtoja ei avata sivulla | Partly | Website + AI extraction | 5.0 / 10 |
| Company providing the service stated on the website OBSERVATIONYhteystietosivu: Y-tunnus 003720990216 (2099021-6), toimipisteet Jyväskylä ja Vaasa, 'suomalainen SMS-viestinnän asiantuntijayritys' | Yes | Website + AI extraction | 15.0 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONYhteystietosivu: myynti 050 596 3961, tuki 010 320 1431, 24/7 010 320 1433, laskutus 010 320 1434 | Yes | Website + AI extraction | 30.0 / 30 |
| Email shown OBSERVATIONYhteystietosivu: sales@, support@, finance@arenainteractive.fi | Yes | Website + AI extraction | 15.0 / 15 |
| Chat support OBSERVATIONchat support is not highlighted | No | Website + AI extraction | 0.0 / 15 |
| Opening hours shown OBSERVATIONYhteystietosivu: 'ma-pe klo 9-16' ja Enterprise 24/7 | Yes | Website + AI extraction | 15.0 / 15 |
| FAQ section OBSERVATIONSivustolla erillinen usein kysytyt kysymykset -sivu | Yes | Website + AI extraction | 15.0 / 15 |
| Mobile app OBSERVATIONa separate mobile app is not mentioned | No | Website + AI extraction | 0.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 80/100 | AI analysis | 27.2 / 34 |
| Findability of pricing | 66/100 | AI analysis | 21.8 / 33 |
| Content coverage | 84/100 | AI analysis | 27.7 / 33 |
Oletko Arena Interactive (SmartDialog) -palvelun asiakas? Kerro kokemuksesi. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +32.2 points: 53.0 → 85.2, rank 5 → 2.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
