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On the basic metrics alone, the score was 77.4 and the rank 3. The score is now 62.0 and rank 3 (no change). The difference comes from the buying motives: they measure what a buyer asks before deciding.
Thé Huone on helsinkiläis-espoolainen teehuoneketju, jonka verkkokauppaa operoi N&N Lindgren Oy. Verkkokauppa on erittäin läpinäkyvä sisällön osalta: teen alkuperämaa, maakunta ja luomumerkintä FI-EKO-201, tuotekohtainen haudutusohje sekä grammahinta näkyvät ilman kirjautumista. Toimituskulut ja palautusoikeuden elintarvikerajaus on kerrottu selkeästi. Kehitettävää jää yhtiön Y-tunnuksen ja usein kysyttyjen kysymysten näkyvyydessä.
Buying motives were checked on 18.10.2026 and basic metrics measured on 17.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Cheapest delivery fee | 20 p × 78,8 % | 15.8 |
| Free delivery threshold | 14 p × 0.0 % | 0.0 |
| Delivery time | 10 p × 75.0 % | 7.5 |
| Delivery area | 6 p × 0.0 % | 0.0 |
| Basic metrics | 50 % × 77,4 | 38.7 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Cheapest delivery fee NOTEHome delivery €17. Pick-up from the store is free. | Postal parcel €5.70. | thehuone.com checked 18.10.2026 | 15.8 / 20 |
| Free delivery threshold | The free delivery threshold is not mentioned on the deliveries and returns page, the front page or the terms of use. Only pickup from the store is free. | thehuone.com, deliveries and returns checked 18.10.2026 | 0.0 / 14 |
| Delivery time NOTEMaximum 4 working days. Stock items ship in 1–2 working days. | In Finland 3–4 working days. | thehuone.com checked 18.10.2026 | 7.5 / 10 |
| Delivery area | Delivery currently only to Finland. | thehuone.com checked 18.10.2026 | 0.0 / 6 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 66,8 | 20.0 |
| Transparency | 30 % × 92,5 | 27.8 |
| Reachability | 20 % × 60,0 | 12.0 |
| AI quality score | 20 % × 85,7 | 17.1 |
| Commitment index | max +1.0 | +0,5 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 26/100 | Technical measurement | 10.4 / 40 |
| Accessibility | 88/100 | Technical measurement | 26.4 / 30 |
| Findability (SEO) | 100/100 | Technical measurement | 15.0 / 15 |
| Technical practices | 100/100 | Technical measurement | 15.0 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Price of loose goods (e.g. per 100 g or per bag) shown without logging in OBSERVATIONTuotesivu Yunnan F.O.P: hinta 0,08 euroa per gramma (Sisältää alv:n), teelaatujen minimiostos 5 euroa; kategoriasivu näytti hinnat 5,00 ja 10,00 euroa ilman kirjautumista. | Yes | Website + AI extraction | 25.0 / 25 |
| Origin of the tea and organic or fair trade labels stated OBSERVATIONTuotesivut: Valmistusmaa Kiina, kuvaus Yunnanin maakunnasta; useilla teillä luomukoodi FI-EKO-201 ja Organic-tuotteita (esimerkiksi Organic Wild Black, Lu An Guapian Organic). | Yes | Website + AI extraction | 15.0 / 15 |
| Delivery costs and free delivery threshold stated OBSERVATIONSivu Toimitukset ja palautukset: Postipaketti 5,70 euroa, toimitus kotiovelle 17 euroa, nouto liikkeestä ilmainen; toimitusaika Suomessa 3-4 arkipäivää. | Yes | Website + AI extraction | 15.0 / 15 |
| Right of return for opened food products clearly stated OBSERVATIONSame page: the 14-day right of cancellation under the Consumer Protection Act applies to products that are not hygiene products or perishable; dried tea and foodstuffs are not covered by the right of return; the right of return applies to other supplies. | Yes | Website + AI extraction | 15.0 / 15 |
| Business ID (Y-tunnus) or responsible company clearly stated OBSERVATIONKäyttöehdot: verkkokaupan omistaa N&N Lindgren Oy, mutta yhtiön Y-tunnusta ei näytetä käyttöehdoissa, yhteydenottosivulla eikä alatunnisteessa. | Partly | Website + AI extraction | 7.5 / 15 |
| Brewing instructions (amount, temperature, time) on the product page OBSERVATIONTuotesivut: haudutus 95 astetta 3-4 minuuttia (Yunnan F.O.P), 70 astetta 2 minuuttia (vihreä), tuotteen minimigrammat lasketaan valmiiksi minimiostokseen; määrä, lämpötila ja aika on tuotekohtaisesti esillä. | Yes | Website + AI extraction | 10.0 / 10 |
| Tea selection range and tea types clearly shown OBSERVATIONNavigaatio: musta, punainen, Assam, Darjeeling, pu erh, vihreä, matcha, valkoinen, keltainen, oolong, rooibos, mate, chai, yrttitee, kofeiiniton ja jasmiinitee sekä teepannut ja tarvikkeet; erittäin laaja valikoima. | Yes | Website + AI extraction | 5.0 / 5 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown | Yes | Website + AI extraction | 30.0 / 30 |
| Email shown | Yes | Website + AI extraction | 15.0 / 15 |
| Chat support | No | Website + AI extraction | 0.0 / 15 |
| Opening hours shown | Yes | Website + AI extraction | 15.0 / 15 |
| FAQ section | No | Website + AI extraction | 0.0 / 15 |
| Mobile app | No | Website + AI extraction | 0.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 85/100 | AI analysis | 28.9 / 34 |
| Findability of pricing | 84/100 | AI analysis | 27.7 / 33 |
| Content coverage | 88/100 | AI analysis | 29.0 / 33 |
| Metric | Status | Bonus |
|---|---|---|
| Right of return for opened food products clearly stated OBSERVATIONSame page: the 14-day right of cancellation under the Consumer Protection Act applies to products that are not hygiene products or perishable; dried tea and foodstuffs are not covered by the right of return; the right of return applies to other supplies. | Shown | +0,5 |
Openly stated return, cancellation or termination terms ease the consumer's commitment and earn a small bonus (max +1.0). Their absence never reduces points. How the bonus is calculated →
Oletko Thé Huone -palvelun asiakas? Kerro kokemuksesi. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +24.3 points: 62.0 → 86.3, rank 3 → 1.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
