Home › Online grocery shops › Wolt Market
On the basic metrics alone, the score was 56.5 and the rank 6. The score is now 50.2 and rank 4 (▲ 2 places). The difference comes from buying motives: they measure what the buyer asks before deciding.
Wolt Market on Wolt Oy:n (Y-tunnus 2646674-9, Helsinki, osa DoorDashia) ruokakaupan pikatoimituspalvelu, jossa tilaus tehdään sovelluksessa tai verkossa. Palvelun operaattori, Y-tunnus ja sähköposti on kerrottu käyttöehdoissa, ja maksurakenne (kuljetus- ja palvelumaksu, Wolt+ 0 euron kuljetus) on kuvattu. Tuotehinnat, valikoima, tarkat maksut ja toimitusalue määräytyvät kuitenkin sijainnin mukaan ja näkyvät vasta osoitteen valinnan jälkeen, mikä on toimintamallin mukainen mittausaukko eikä nolla.
Buying motives were checked on 18.10.2026 and basic metrics measured on 14.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Delivery speed | 18 p × 100.0 % | 18.0 |
| Lowest delivery fee | 14 p × 0.0 % | 0.0 |
| Free delivery threshold | 10 p × 0.0 % | 0.0 |
| Right to cancel and refund | 8 p × 50.0 % | 4.0 |
| Basic metrics | 50 % × 56,5 | 28.2 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Delivery speed | To the front door in as little as under 45 minutes | explore.wolt.com checked 18.10.2026 | 18.0 / 18 |
| Lowest delivery fee | The delivery fee is shown only once the address is entered. Wolt+ membership (5.99 €/month) removes it. Checked the Wolt Market and Wolt+ pages. | wolt.com, Wolt Market · wolt.com, Wolt+ checked 18.10.2026 | 0.0 / 14 |
| Free delivery threshold | The order threshold for free delivery is not stated. For Wolt+ members delivery is 0 €, and the shop's minimum order is shown on the shop's page. | wolt.com, Wolt Market · wolt.com, Wolt+ checked 18.10.2026 | 0.0 / 10 |
| Right to cancel and refund NOTEWolt's consumer terms on the right of cancellation could not be read. | Freshness guarantee: the product price is refunded | explore.wolt.com checked 18.10.2026 | 4.0 / 8 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 59,9 | 18.0 |
| Transparency | 30 % × 52,5 | 15.8 |
| Reachability | 20 % × 40,0 | 8.0 |
| AI quality score | 20 % × 72,7 | 14.5 |
| Commitment index | max +1.0 | +0,25 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 26/100 | Technical measurement | 10.4 / 40 |
| Accessibility | 92/100 | Technical measurement | 27.6 / 30 |
| Findability (SEO) | 92/100 | Technical measurement | 13.8 / 15 |
| Technical practices | 54/100 | Technical measurement | 8.1 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Product price shown without logging in OBSERVATIONEtusivulla ohjataan 'Kirjaudu sisään nähdäksesi tallennetut osoitteesi' ja 'Katso Wolt Marketin valikoima'; tuotehinnat tulevat näkyviin vasta sijainnin/osoitteen valinnan jälkeen. | Partly | Website + AI extraction | 12.5 / 25 |
| Collection or delivery fee and free delivery threshold shown OBSERVATIONkäyttöehdoista 3.2: 'Kulloinkin voimassaoleva kuljetuksen ja palvelumaksun hinta ilmoitetaan Wolt-palvelussa.' Etusivu: 'Tilaa ... ilman kuljetusmaksuja' Wolt+:lla, tarkka summa sijaintikohtainen. | Partly | Website + AI extraction | 10.0 / 20 |
| Delivery areas and delivery times displayed OBSERVATIONToimitusalue ja -aika riippuvat kaupungista ja valitusta myymälästä; ne näytetään sovelluksessa sijainnin valinnan jälkeen, ei yleisenä alueluettelona. | Partly | Website + AI extraction | 7.5 / 15 |
| Right of return and complaint for fresh products stated OBSERVATIONIn the terms of use, responsibility for the products lies with the partner ('Partners provide information ... about products and services'); the return/complaint policy for fresh products is not presented to the consumer in one place. | Partly | Website + AI extraction | 7.5 / 15 |
| Minimum order limit stated OBSERVATIONMinimitilausta ei ilmoiteta julkisesti; mahdolliset pientilauslisät tulevat näkyviin sovelluksessa tilausta tehtäessä. | Partly | Website + AI extraction | 5.0 / 10 |
| Range size or number of products stated OBSERVATIONValikoima on myymälä- ja sijaintikohtainen eikä kokonaistuotemäärää ilmoiteta. | Partly | Website + AI extraction | 5.0 / 10 |
| Business ID displayed on the website OBSERVATIONkäyttöehdoista: 'Wolt Oy, Pohjoinen Rautatiekatu 21, 00100 Helsinki, Suomi, Y-tunnus 2646674-9, arvolisäverotunniste FI26466749'. | Yes | Website + AI extraction | 5.0 / 5 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown | No | Website + AI extraction | 0.0 / 30 |
| Email shown | Yes | Website + AI extraction | 15.0 / 15 |
| Chat support | Partly | Website + AI extraction | 7.5 / 15 |
| Opening hours shown | No | Website + AI extraction | 0.0 / 15 |
| FAQ section | Partly | Website + AI extraction | 7.5 / 15 |
| Mobile app | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 78/100 | AI analysis | 26.5 / 34 |
| Findability of pricing | 66/100 | AI analysis | 21.8 / 33 |
| Content coverage | 74/100 | AI analysis | 24.4 / 33 |
| Metric | Status | Bonus |
|---|---|---|
| Right of return and complaint for fresh products stated OBSERVATIONIn the terms of use, responsibility for the products lies with the partner ('Partners provide information ... about products and services'); the return/complaint policy for fresh products is not presented to the consumer in one place. | Partly shown | +0,25 |
Openly stated return, cancellation or termination terms ease the consumer's commitment and earn a small bonus (max +1.0). Their absence never reduces points. How the bonus is calculated →
Oletko Wolt Market -palvelun asiakas? Kerro kokemuksesi. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +45.8 points: 50.2 → 96.0, rank 4 → 1.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
