Home › Debt collection agencies › Svea Perintä
The selections are made by others. Suomen Paras has not evaluated these selections, and they do not affect the Suomen Paras Score. All recognitions
On the basic metrics alone, the score was 77.1 and the rank 2. The score is now 75.5 and rank 3 (▼ 1 place). The difference comes from buying motives: they measure what the buyer asks before deciding.
Svea Perintä on osa Svea Bank -ryhmää, ja sen kuluttajaperinnän sivut ovat sisällöllisesti alan kattavimpia: ne erittelevät perintäkulut ja kulukaton, kuvaavat perinnän kuusi vaihetta ja kertovat velallisen oikeudet riitauttaa lasku sekä viittaavat kuluttaja-asiamieheen. Selkeimmät puutteet ovat Y-tunnuksen ja asiakaspalvelun aukioloaikojen puuttuminen sivuilta.
Buying motives checked 16.10.2026 and basic metrics measured 18.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Collection costs are disclosed | 18 p × 100.0 % | 18.0 |
| Payment arrangements online | 14 p × 50.0 % | 7.0 |
| Client's price is disclosed | 12 p × 100.0 % | 12.0 |
| Customer service opening hours | 6 p × 0.0 % | 0.0 |
| Basic metrics | 50 % × 77,1 | 38.5 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Collection costs are disclosed | Payment demand fees at most 14, 24 or 50 € | svea.com checked 16.10.2026 | 18.0 / 18 |
| Payment arrangements online NOTEThe functions of the OmaSvea service are not counted here, because what is behind the login cannot be measured. | Payment plan is agreed with customer service | svea.com checked 16.10.2026 | 7.0 / 14 |
| Client's price is disclosed NOTEPrice of the Easy package. The price of the Premium service is not published. | Easy service: processing of an assignment €7 / assignment | svea.com checked 16.10.2026 | 12.0 / 12 |
| Customer service opening hours | Opening hours were not found on the debt collection front page, the customer service page or the collection stages page. | svea.com, collection checked 16.10.2026 | 0.0 / 6 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 85,5 | 25.6 |
| Transparency | 30 % × 85,0 | 25.5 |
| Reachability | 20 % × 45,0 | 9.0 |
| AI quality score | 20 % × 84,7 | 16.9 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 66/100 | Technical measurement | 26.4 / 40 |
| Accessibility | 97/100 | Technical measurement | 29.1 / 30 |
| Findability (SEO) | 100/100 | Technical measurement | 15.0 / 15 |
| Technical practices | 100/100 | Technical measurement | 15.0 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Collection costs and statutory maximum amounts stated to the debtor OBSERVATION'Mikäli velan pääoma on enintään 100 euroa, on sinulta vaaditun perintäkulun enimmäismäärä 14 euroa'; kokonaiskulukatto 60-210 euroa pääoman mukaan. | Yes | Website + AI extraction | 25.0 / 25 |
| Stages of debt collection and legal collection described OBSERVATIONSivu erittelee vaiheet: laskun eräpäivä, maksumuistutus, maksuvaatimukset, haaste, tuomio ja ulosotto. | Yes | Website + AI extraction | 20.0 / 20 |
| Payment plan or extra payment time for the debtor stated OBSERVATION'Perintätoimiston kanssa voi yleensä sopia maksusuunnitelmasta, jonka myötä voit maksaa velan useammassa erässä.' | Yes | Website + AI extraction | 15.0 / 15 |
| Debtor's right to dispute the invoice and the possibility to appeal stated OBSERVATION'Mikäli saamasi lasku tai laskun osa on mielestäsi aiheeton, tulee riitautus tehdä asianmukaisesti'; sivu viittaa kuluttaja-asiamieheen ja oikeusapuun. | Yes | Website + AI extraction | 15.0 / 15 |
| Debtor's own online service for handling the matter shown OBSERVATION'Hoida perintäasioitasi OmaSvea-palvelussamme.' | Yes | Website + AI extraction | 10.0 / 10 |
| Business ID or responsible company clearly displayed OBSERVATIONY-tunnusta 0800502-5 ei näytetä luetuilla sivuilla. | No | Website + AI extraction | 0.0 / 10 |
| Debt collection licence or registration stated | No | Website + AI extraction | 0.0 / 5 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONOn the customer service page '09 4242 300'. | Yes | Website + AI extraction | 30.0 / 30 |
| Email shown | Yes | Website + AI extraction | 15.0 / 15 |
| Chat support | No | Website + AI extraction | 0.0 / 15 |
| Opening hours shown OBSERVATIONaukioloaikoja ei ilmoiteta perinnän asiakaspalvelusivulla. | No | Website + AI extraction | 0.0 / 15 |
| FAQ section OBSERVATIONei koottua UKK-osiota; ohjeistus artikkelimuodossa. | No | Website + AI extraction | 0.0 / 15 |
| Mobile app | No | Website + AI extraction | 0.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 85/100 | AI analysis | 28.9 / 34 |
| Findability of pricing | 85/100 | AI analysis | 28.1 / 33 |
| Content coverage | 84/100 | AI analysis | 27.7 / 33 |
Oletko Svea Perintä -palvelun asiakas? Kerro kokemuksesi. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +16.5 points: 75.5 → 92.0, rank 3 → 1.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
