Home › CRM systems › Freshsales
On the basic metrics alone, the score was 74.0 and the rank 3. The score is now 71.5 and rank 2 (▲ 1 place). The difference comes from buying motives: they measure what the buyer asks before deciding.
Freshsales tarjoaa vertailun edullisimman julkisen aloitushinnan (Growth 9 €/käyttäjä/kk) ja hyvän tavoitettavuuden (puhelin, sähköposti, chat). Miinuksia ovat suomenkielisen palvelun puuttuminen, pysyvän ilmaistason puuttuminen hinnastosta ja yhdysvaltalais-intialainen datankäsittely oletuksena.
Buying motives checked 16.10.2026 and basic metrics measured 18.8.2026 from public sources. The same formula for everyone, read the full methodology.
| Price of the cheapest paid tier | 24 p × 91,3 % | 21.9 |
| Permanently free tier | 14 p × 30.0 % | 4.2 |
| Trial period length | 12 p × 70.0 % | 8.4 |
| Basic metrics | 50 % × 74,0 | 37.0 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Price of the cheapest paid tier | Growth 9 €/user/month with annual billing | freshworks.com checked 16.10.2026 | 21.9 / 24 |
| Permanently free tier | 21-day trial, chargeable after that | freshworks.com checked 16.10.2026 | 4.2 / 14 |
| Trial period length | 21-day trial | freshworks.com checked 16.10.2026 | 8.4 / 12 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 65,4 | 19.6 |
| Transparency | 30 % × 70,0 | 21.0 |
| Reachability | 20 % × 85,0 | 17.0 |
| AI quality score | 20 % × 82,0 | 16.4 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 28/100 | Technical measurement | 11.2 / 40 |
| Accessibility | 94/100 | Technical measurement | 28.2 / 30 |
| Findability (SEO) | 92/100 | Technical measurement | 13.8 / 15 |
| Technical practices | 81/100 | Technical measurement | 12.2 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Per-user monthly price publicly shown without contacting the company OBSERVATIONPrice list page: Growth '€9', Pro '€39', Enterprise '€59' per user/month | Yes | Website + AI extraction | 25.0 / 25 |
| Free version or trial and its limits stated OBSERVATIONHinnastosivu: 'Try it Free' (21 päivän kokeilu); erillistä pysyvää ilmaistasoa ei esitetä | Partly | Website + AI extraction | 7.5 / 15 |
| Contents of package tiers and annual vs. monthly price itemised OBSERVATIONkolme tasoa (Growth/Pro/Enterprise) eritelty, hinta per käyttäjä ja vuosilaskutus | Yes | Website + AI extraction | 15.0 / 15 |
| EU or GDPR data location and data protection stated OBSERVATIONyhdysvaltalais-intialainen yhtiö, EU-alueen datakeskus saatavilla, GDPR-DPA | Partly | Website + AI extraction | 7.5 / 15 |
| Contract term and cancellation stated OBSERVATIONannual and monthly billing, termination terms in the contract terms | Partly | Website + AI extraction | 5.0 / 10 |
| Finnish-language interface and support OBSERVATIONwebsite and support in English | No | Website + AI extraction | 0.0 / 10 |
| Owning company stated on the site OBSERVATIONpalvelun tarjoaa Freshworks Inc. (San Mateo/Chennai) | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONYhteydenottosivu (/contact/): puhelin '+1 (855) 747 6767' esillä | Yes | Website + AI extraction | 30.0 / 30 |
| Email shown OBSERVATIONYhteydenottosivu (/contact/): 'sales@freshworks.com' esillä | Yes | Website + AI extraction | 15.0 / 15 |
| Chat support OBSERVATIONYhteydenottosivu (/contact/): chat-tuki mainittu | Yes | Website + AI extraction | 15.0 / 15 |
| Opening hours shown OBSERVATIONexact opening hours are not given | No | Website + AI extraction | 0.0 / 15 |
| FAQ section OBSERVATIONFreshworksin tukikeskus ja ohjeet saatavilla | Yes | Website + AI extraction | 15.0 / 15 |
| Mobile app OBSERVATIONFreshsales-mobiilisovellus saatavilla iOS- ja Android-sovelluskaupoista | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 81/100 | AI analysis | 27.5 / 34 |
| Findability of pricing | 85/100 | AI analysis | 28.1 / 33 |
| Content coverage | 80/100 | AI analysis | 26.4 / 33 |
Oletko Freshsales-palvelun asiakas? Kerro kokemuksesi. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +13.0 points: 71.5 → 84.5, rank 2 → 1.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
