Home › Coffee machines and espresso makers online
A coffee machine buyer asks how much delivery costs, how long the device has a warranty, whether the purchase can be returned and whether it can be paid by invoice or in instalments. These decide 50 points out of a hundred.
Score shows how the company does on our comparison criteria, on a 0–100 scale. Rankings cannot be bought.
Basic metrics · 79.8
+ Prices, stock status and technical data for automatic coffee machines are shown on the product page without logging in, for example Jura E6 (EC) 749 euros and machine features such as a 15 bar high-pressure pump
Basic metrics: 79.8, rank 3 · ▲ 2 places
Basic metrics · 80.8
+ The Technical details tab on the product page is exceptionally comprehensive, for example Sage the Barista Touch Impress at 1,299 euros lists a 2 l water tank, a 340 g bean hopper, a built-in grinder, PID temperature control and dimensions
Basic metrics: 80.8, rank 1 · ▼ 1 place
– Delivery costs: The amount of the delivery cost was not found in the delivery FAQ (express delivery, delivery time, public holidays, change of address) or on the returns or warranty pages.
Basic metrics · 73.8
+ The product pages present technical details precisely, for example the Jura W8 coffee machine at 2790 euros lists a power of 1450 W, a water tank of 3 l, a weight of 12.7 kg and dimensions in centimetres
Basic metrics: 73.8, rank 4 · ▲ 1 place
Basic metrics · 80.1
+ The technical table on the product page is precise, for example ECM Synchronika at 2,490 euros lists a cold water tank of 2.8 l, boilers (coffee boiler 0.75 l and steam boiler 2 l), a rotary pump, power of 1,400 W and 1,200 W, and a warranty of 1 year
Basic metrics: 80.1, rank 2 · ▼ 2 places
Basic metrics · 73.8
+ The price and stock status are shown on the product page without logging in, for example Rocket Appartamento Supernova 1,657.95 euros (norm. 1,745.95 euros) and the label In stock
Basic metrics: 73.8, rank 5 · no change
Weights are fixed. All companies are measured on the same scale. Read the full methodology.
| Buying motive | What is measured | Scale | Weight |
|---|---|---|---|
| Delivery fees QUESTIONHow much does delivery cost for a coffee machine? | How the shop charges for delivery of the device. | Delivery of devices generally free = 100, free when the order threshold is exceeded = 65, fee by weight = 30, fee not clear before checkout = 0. | 20 p |
| Warranty for private customers QUESTIONHow long is the device's warranty? | Length in months of the warranty or liability for defects on a device sold for private use. | 24 months or more = 100, 12 months = 0, in between directly proportional. | 14 p |
| Right of return QUESTIONHow long can a purchase be returned? | Length of the right of return or cancellation in days from delivery. | 30 days or more = 100, 14 days (statutory minimum) = 0, directly proportional in between. | 10 p |
| Invoice and instalment payment QUESTIONCan I pay by invoice or in parts? | Invoice and instalment options available to private customers. | Invoice and instalment = 100, invoice only = 50, no invoice and no instalment = 0. | 6 p |
| Basic metrics | Digital quality, transparency, reachability and AI quality score | Basic metrics × 0.5 | 50 p |
We scored 5 web shops for coffee and espresso machines on 21 metrics: transparency, reachability and content quality. The key question: can you see the price, technical specifications, warranty length and right of return before you enter your payment card details?
Product price shown without logging in (25), technical details (pressure in bars, water tank volume, power in watts) on the product page (15), warranty length in years stated (12), servicing or spare parts availability mentioned (10), delivery costs and free delivery threshold openly stated (12), right of return and exchange clearly stated (12), stock level or delivery time on the product page (6), operating company or business ID (Y-tunnus) clearly stated (8)
Transparency is 30% of the basic metrics, i.e. 15% of the total points · these metrics make up its 100 points · the full formula and the other pillars
How to read the comparison correctly: Half of the points come from buyer's questions, i.e. things the buyer finds out before deciding. The other half measures how openly the company publishes its prices, terms and contact details. Clear differences in points indicate a genuine difference: one tells you the price immediately, another only after logging in. Close scores should not be read as a ranking order, because every measurement has a margin of variation. The measurement accuracy and the full calculation formula are open in the methodology.
Customer experience is brought into the assessment separately. We also collect customer feedback and customer experiences about companies through separate surveys. The survey results will be added to the overall assessment later.
Transparency of price, technical data and warranty are the industry's pain points. A coffee machine is a durable consumer good whose value is often hundreds or thousands of euros, so it is important to see the price without logging in, the technical specifications (pump pressure in bars, water tank capacity, power in watts) and the warranty length and service or spare part information already on the product page.
The comparison includes only online shops specialised in coffee equipment. Large online stores for general electronics and kitchenware were left off the list so that the comparison focuses on coffee-equipment specialists. The figures in the comparison are based on public product, delivery and return pages at the time of measurement; the shop's own campaigns and delivery thresholds may change.
The free pre-analysis shows every item where your company loses points and which rank fixing it is enough for. The paid analysis shows what the items are and how to fix them.
Can't find your company on the list even though it should be there? Get in touch and we will include it in the next measurement round.
See the free pre-analysis A ranking cannot be bought. The analysis shows how it is earned.