Home › Ergonomic office chairs › Martela
On the basic metrics alone, the score was 62.5 and the rank 5. The score is now 55.2 and rank 3 (▲ 2 places). The difference comes from buying motives: they measure what the buyer asks before deciding.
Martela Oyj (pörssilistattu, Helsinki, 1945–) on Suomen johtava toimistokalusteistaja. Tuotesivuilla erittäin kattavat ergonomiatiedot ja 5 v takuu. Verkkokauppa on suunnattu yrityksille: hinnat ALV 0%, kuluttajan palautusoikeus puuttuu, ja toimitus + asennus 95 EUR alkaen kestää 15 arkipäivää.
Buying motives were checked on 15.10.2026 and basic metrics measured on 4.9.2026 from public sources. The same formula for everyone, read the full methodology.
| Warranty length | 18 p × 100.0 % | 18.0 |
| Free delivery | 12 p × 0.0 % | 0.0 |
| Right of return | 10 p × 0.0 % | 0.0 |
| Price is shown before purchase | 6 p × 100.0 % | 6.0 |
| Free trial | 4 p × 0.0 % | 0.0 |
| Basic metrics | 50 % × 62,5 | 31.2 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Warranty length NOTEProducts bought from Martela Outlet have a 1-year warranty. | 5 years for webshop products | martela.com checked 15.10.2026 | 18.0 / 18 |
| Free delivery | In the online shop's terms and delivery terms, delivery and installation costs are added to the price, and no free delivery threshold is stated. | martela.com, general terms of the online store · martela.com, general terms of delivery checked 15.10.2026 | 0.0 / 12 |
| Right of return NOTEThe right of return applies only to faulty products. | No right of return | martela.com checked 15.10.2026 | 0.0 / 10 |
| Price is shown before purchase NOTEPrices are shown on the office chairs online store page, e.g. James €338.00. | Online shop prices are stated with VAT 0% | martela.com checked 15.10.2026 | 6.0 / 6 |
| Free trial | A trial period is not mentioned on the product page, in the terms or on the front page. | martela.com, general terms of the online store · martela.com, general terms of delivery checked 15.10.2026 | 0.0 / 4 |
If information is missing, the row gets 0 points and the reason is shown. Points rise when the company publishes the information.
| Digital quality | 30 % × 61,8 | 18.5 |
| Transparency | 30 % × 65,0 | 19.5 |
| Reachability | 20 % × 60,0 | 12.0 |
| AI quality score | 20 % × 62,3 | 12.5 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Performance (mobile) | 15/100 | Technical measurement | 6.0 / 40 |
| Accessibility | 90/100 | Technical measurement | 27.0 / 30 |
| Findability (SEO) | 92/100 | Technical measurement | 13.8 / 15 |
| Technical practices | 100/100 | Technical measurement | 15.0 / 15 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Price in euros of an ergonomic office chair publicly visible without logging in or contacting OBSERVATIONLogic 220 -tuotesivulla: '828,00 EUR' ilman kirjautumista, mutta hinta on alv 0%. Alv 24% hintaa (~1 027 EUR) ei mainita tuotesivulla. Shopify-verkkokauppa on 'yrityksille' -merkitty. | Partly | Website + AI extraction | 12.5 / 25 |
| Ergonomic adjustments of the chair (back support, seat depth, armrests) are described on the website OBSERVATIONLogic 220 -tuotesivulla eksplisiittisesti: 'Istuimen korkeuden, kallistuskulman ja syvyyden portaaton säätö', 'Selkänojan korkeuden ja kallistuskulman portaaton säätö', 'Ilmapumpulla säädettävä ristiseläntuki', 'Käsinojien korkeuden, kulman ja syvyyden sekä leveyden säädöt', 'Niskatuen korkeuden ja syvyyden säätö'. | Yes | Website + AI extraction | 20.0 / 20 |
| Chair warranty period is clearly stated on the website or product page OBSERVATIONToimitusehdoissa: 'Martela-tuotteet kantavat viiden vuoden takuun toimituksesta. Outlet-tuotteet saavat yhden vuoden takuun; akustiikkapodin sähkökomponentit kaksi vuotta; lukot kaksi vuotta.' | Yes | Website + AI extraction | 15.0 / 15 |
| Right of return or return terms are clearly stated on the website before purchase OBSERVATIONToimitusehdot ovat B2B-sopimusehtoja (ennakkomaksu 30%, arbitraatio). Kuluttajansuojalain mukaista 14 vrk palautusoikeutta ei mainita sivustolla. | No | Website + AI extraction | 0.0 / 15 |
| Home delivery is available and delivery time or price is stated on the website OBSERVATIONLogic 220 -tuotesivulla: 'Toimitus ja asennus alk. 95,00 EUR' ja toimitusaika '15 arkipäivää'. Toimitusmaksu ja aika ovat selkeästi kerrottu, mutta hinta on korkea ja toimitusaika pitkä. | Partly | Website + AI extraction | 7.5 / 15 |
| Operating company's name or Business ID clearly displayed on the website OBSERVATIONYhteystietosivulla (ota-yhteytta): 'Martela Oyj, Miestentie 1, 02150 Espoo, Business ID: 0114891-2'. | Yes | Website + AI extraction | 10.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Phone number shown OBSERVATIONYhteystietosivulla: '010 345 7000' (asiakaspalvelu) ja '010 345 50' (päävaihde). | Yes | Website + AI extraction | 30.0 / 30 |
| Email shown OBSERVATIONYhteystietosivulla: 'asiakaspalvelu@martela.com'. | Yes | Website + AI extraction | 15.0 / 15 |
| Chat support OBSERVATIONNo mention of chat on the website. | No | Website + AI extraction | 0.0 / 15 |
| Opening hours shown OBSERVATIONOn the contact page: 'Customer service on weekdays 8–16'. | Yes | Website + AI extraction | 15.0 / 15 |
| FAQ section OBSERVATIONNo separate FAQ section on the website. | No | Website + AI extraction | 0.0 / 15 |
| Mobile app OBSERVATIONNo mobile app. | No | Website + AI extraction | 0.0 / 10 |
| Metric | Measured value | Source | Points |
|---|---|---|---|
| Clarity of information | 60/100 | AI analysis | 20.4 / 34 |
| Findability of pricing | 55/100 | AI analysis | 18.1 / 33 |
| Content coverage | 72/100 | AI analysis | 23.8 / 33 |
Are you a customer of the Martela service? Share your experience. Does not affect the Suomen Paras Score, the score is based on measurable data only.
The free pre-analysis shows every item where points are lost and how much fixing it raises the score and rank. The paid analysis shows what the items are and how to fix them.
With website and information fixes you gain at most +33.7 points: 55.2 → 88.9, rank 3 → 1.
See the free pre-analysis The analysis does not change the score. Only improving the metrics does.The partner badge is a free mark of cooperation with the Suomen Paras comparison. It does not claim a ranking; any partner of ours can add it: companies included in the comparison, our customers and our cooperation partners, and it works as a link to this public profile.
